TIN: TERAPAN INFORMATIKA NUSANTARA
Vol 4 No 9 (2024): February 2024

Implementasi Algoritma C4.5 Untuk Mengukur Tingkat Kepuasan Mahasiswa yang Berlangganan Wifi Indihome

Qodrat Kiswara (STIKOM Tunas Bangsa, Pematang Siantar)
M. Safii (STIKOM Tunas Bangsa, Pematang Siantar)
Sundari Retno Andani (STIKOM Tunas Bangsa, Pematang Siantar)
Muhammad Ridwan Lubis (STIKOM Tunas Bangsa, Pematang Siantar)
Renaldi Renaldi (STIKOM Tunas Bangsa, Pematang Siantar)

Article Info

Publish Date
29 Feb 2024

Abstract

The urgency of research on satisfaction levels is closely related to the success and desires of a business or organization. Without a good understanding of customer satisfaction, a company or organization may lose market share, face declining sales, or even face failure. Therefore, this research must be carried out regularly and continuously. The purpose of this research is to determine the level of customer satisfaction and to determine the dominant service quality that influences the quality of service provided by PT Telkom Indihome to customers. In this research, researchers used the C4.5 Algorithm data mining technique. The research data source used was by making observations and distributing questionnaires to customers of PT Telkom Pematangsiantar City. In this case, researchers used assessment attributes, namely service quality, accessibility and product quality. This research is expected to provide information and input to PT Telkom Indihome in the form of evaluations in improving network quality. The results of the research conducted by the author obtained the following conclusion, namely that Data Mining with the C4.5 Algorithm can classify the measurement of satisfaction levels of STIKOM Tunas Bangsa students who subscribe to Indihome WiFi. The accuracy results obtained by this research were 75.00% with the average student who subscribed to Indihome WiFi stating that they were satisfied.

Copyrights © 2024




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
TIN: TERAPAN INFORMATIKA NUSANTARA
Website

Abbrev

tin

Publisher

Forum Kerjasama Pendidikan TInggi

Subject

Aerospace Engineering Arts Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Social Sciences Veterinary Other

Description

Jurnal TIN: TERAPAN INFORMATIKA NUSANTARA memuat tentang Kajian Bunga Rampai dari berbagai ide dan hasil penelitian para peneliti, mahasiswa, dan dosen yang berkompeten di bidangnya dari berbagai disiplin ilmu seperti: Komputer, Informatika, Industri, Elektro, Telekomunikasi, Kesehatan, Agama, ...