ESENSI: Jurnal Manajemen Bisnis
Vol 27 No 2 (2024): ESENSI: Jurnal Manajemen Bisnis

BUILDING THE HOTEL BRAND ADVOCACY TO ATTRACT MORE VISITORS

bellen, yuni alfitri (Unknown)
Tuti, Meylani (Unknown)



Article Info

Publish Date
23 Jul 2024

Abstract

This research aims to determine the influence of influencer marketing, social media marketing, product quality, service quality on brand advocacy. In collecting and researching data, researchers used a quantitative-based research approach. Sampling was carried out using a purposive sampling method and data was collected from 255 respondents. Using structural equation models as a data analysis method with the help of smartPLS software. The results of the analysis show that there is a significant influence of social media marketing, product quality, and service quality on brand advocacy. Meanwhile, the results of the analysis from influencer marketing on brand advocacy are that the negative effect is not significant. The practical implication of the results of this research is that Adotel Hotel Jakarta should be able to determine influencers who match the content or passion uploaded on their social media according to the product being promoted.

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Journal Info

Abbrev

ESENSI

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Description

JURNAL ESENSI adalah jurnal berkala yang diterbitkan oleh Lembaga Penelitian dan Pengembangan Manajemen Institut Bisnis Nusantara, dengan tujuan menyebarluaskan informasi tentang perkembangan ilmiah dalam lingkup Ekonomi, Akuntansi, Manajemen, Komunikasi, Komputer, dan Bahasa ...