E-JRM
E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 01

Pengaruh Electronic Word Of Mouth (E-Wom) Dan Cross Selling Terhadap Keputusan Pembelian Produk Erigo. (Studi Kasus Mahasiswa Universitas Islam Malang)

Saputra, Alfito Mauliddani (Unknown)
Wahono, Budi (Unknown)
Arsyianto, Muhammad Tody (Unknown)



Article Info

Publish Date
13 Aug 2024

Abstract

Abstract This study aims to analyze the influence of Electronic Word of Mouth (E-WOM) and Cross Selling strategies on the purchasing decisions of Erigo products among students at Universitas Islam Malang. The research method used is quantitative with a correlational approach. The research sample was selected using purposive sampling techniques, with a total of 60 respondents chosen based on specific criteria. Primary data was collected through questionnaires that had been tested for validity and reliability.The results of the study show that E-WOM has a significant influence on the purchasing decisions of Erigo products, where the more positive the E-WOM, the higher the purchasing decision. Additionally, the Cross Selling strategy was also found to have a positive influence on purchasing decisions, with customers who received additional product offers being more likely to purchase the main product. Overall, the combination of E-WOM and Cross Selling contributes 44.9% to purchasing decisions, while the remaining 55.1% is influenced by other factors not examined in this study. Keywords: Electronic Word of Mouth (E-WOM), Cross Selling, Purchasing Decision, Erigo, Students of Universitas Islam Malang 

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Journal Info

Abbrev

jrm

Publisher

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...