International Journal of Education, Social Studies, And Management (IJESSM)
Vol. 4 No. 1 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)

The Influence of Service Quality Affects Public Satisfaction Towards Police Image in Driving License Issuance at Boalemo District Police Traffic Unit

Karundeng, Deby R. (Unknown)
Suyanto, Mohamad Afan (Unknown)
Usu, Idrus (Unknown)
Mile, Kisran (Unknown)

Article Info

Publish Date
03 Apr 2024

Abstract

This study aims to investigate and analyze the impact of service quality on public satisfaction with the police image in the issuance of driver's licenses (SIM) at the Traffic Police Unit of Boalemo District Police. Through path analysis involving 100 respondents regarding SIM services at the Boalemo District Police, the findings indicate that service quality significantly influences the police image. Service quality also significantly affects public satisfaction, while the police image also significantly influences public satisfaction. Additionally, service quality indirectly influences public satisfaction through the mediating variable of the police image.

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Journal Info
International Journal of Education, Social Studies, And Management (IJESSM)
Website

Abbrev

ijessm

Publisher

Lembaga Peduli Pengembangan Pendidikan Indonesia

Subject

Education Other

Description

The International Journal of Education, Social Studies, and Management (IJESSM) is an interdisciplinary publication of original research and writings on education that publishes articles in journal form to an international audience of educational researchers. This journal aims to provide a forum for ...