International Journal of Multidisciplinary Approach Research and Science
Том 2 № 02 (2024): International Journal of Multidisciplinary Approach Research and Science

Influence of Quality, Procedures, and Service Facilities on Community Satisfaction with Hydrological Data Services at the Sulawesi II Gorontalo River Basin Center

Karundeng, Deby Rita (Unknown)
Suyanto, Mohamad Afan (Unknown)
Mokoagow, Arsin (Unknown)

Article Info

Publish Date
14 Feb 2024

Abstract

This research aims to determine and analyze the influence of service quality, service procedures and service facilities on community satisfaction with hydrological data services at the Sulawesi II Gorontalo River Regional Office. The multiple linear regression quantitative analysis model is used to analyze the influence of the independent variable on the dependent variable. The research results show that overall service quality, service procedures and service facilities influence public satisfaction, but for service quality the influence is not that significant. This shows that increasing community satisfaction is jointly influenced by service quality, service procedures and service facilities.

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Journal Info
International Journal of Multidisciplinary Approach Research and Science
Website

Abbrev

ijmars

Publisher

Riset Press International

Subject

Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Immunology & microbiology Social Sciences

Description

The mission of the International Journal of Multidisciplinary Approach Research and Science (IJMARS) is to promote excellence by providing a venue for academics, students, and practitioners to publish current and significant empirical and conceptual research or builds theory. The journal is a ...