INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS
Vol 6 No 4 (2023): International Journal of Education, information technology   and others (On Proce

Marketing Communication Analysis in Building Client Trust in An Airline Service Company

Dermawan, Muhammad Akmal (Unknown)
Saputra, Faisal Tomi (Unknown)
Irianti, Een (Unknown)



Article Info

Publish Date
05 Dec 2023

Abstract

This study aims to determine the Marketing Communication Strategy implemented by PT. Garuda Daya Pratama Sejahtera (GDPS) in building Client trust and analyzing the extent to which IMC (Integrated Marketing Communication) Theory is applied by PT. Garuda Daya Pratama Sejahtera in building client trust The type of research conducted is descriptive qualitative with a case study method or approach. The results of the study show that GDPS has transformed into a technology-based Business Processing Outsourcing (BPO) 4.0 company that not only serves aviation needs, but also penetrates into other businesses. The marketing strategy used until 2022 is the marketing mix strategy or marketing mix 4P, namely Product, Price, Place and Promotion. To build client trust, now GDPS has combined conventional marketing communication strategies with modern marketing strategies and continues to innovate by integrating information system technology into its marketing strategy to become integrated marketing or integrated marketing communication (IMC).

Copyrights © 2023






Journal Info

Abbrev

IJEIT

Publisher

Subject

Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences

Description

nternational Journal of Education, information technology and others (IJEIT) ISSN 2623-2324 (Print) ISSN 2654-2528 (Online) is printed in Indonesia and published twice a year (August and December) by peneliti.net collaborate with Indonesian education lecturer associations (ADPPI). IJEIT is dedicated ...