Journal of Humanities and Social Studies
Vol 8, No 3 (2024): JHSS (Journal of Humanities and Social Studies)

The Effect Of Using Qris On BSI Mobile Banking On MSMES Customer Satisfaction In Medan

Atha, Muhammad Alwan (Unknown)
Lubis, Fauzi Arif (Unknown)
Rahmani, Nur Ahmadi Bi (Unknown)

Article Info

Publish Date
26 Nov 2024

Abstract

The purpose of this study was to determine the effect of using QRIS in the BSI Mobile Banking Application on MSME customer satisfaction in Medan, this research was conducted at MSMEs in Medan. The type of research used is quantitative research. Sampling using saturated sampling technique, because researchers only took a sample of MSME respondents totaling 42 respondents. The data collection technique uses a questionnaire that has been tested for validity and reliability. The data analysis technique used to answer the hypothesis is multiple regression, classical assumption test, t test, f test, coefficient of determination. The results of the research conducted show that the coefficient of determination (adjusted R square) is 0.564 or 56.4%. That the use of QRIS in the BSI Mobile Banking Application partially affects MSME Customer Satisfaction in Medan.

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Journal Info
Journal of Humanities and Social Studies
Website

Abbrev

jhss

Publisher

Universitas Pakuan

Subject

Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

Journal of Humanities and Social Studies is an academic journal that publishes scientific papers in the field of humanities and social studies. This journal is published two times a year (March and September) by Lembaga Penelitian dan Pengabdian Pada Masyarakat, Universitas Pakuan Bogor since 2017. ...