Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery)
Vol 9 No 2 (2022)

The Effect of Emotional Intelligence on Nurse’s Communication Skill

Lusia Henny Mariati (Universitas Katolik Indonesia Santu Paulus Ruteng)
Yohanes Jakri (Universitas Katolik Indonesia Santu Paulus Ruteng)
David Djerubu (Universitas Katolik Indonesia Santu Paulus Ruteng)



Article Info

Publish Date
24 Aug 2022

Abstract

Practical and good communication is the key to carrying out their roles and functions for nurses. An obstacle in communication is the emotional response on the part of nurses. This study aims to acknowledge the effect of nurses' emotional intelligence – which comprises emotional awareness, emotional control, self-motivation, empathy, and social skills – on their communication abilities. Nurses with high emotional intelligence will give meaning to interpersonal relationships by making people feel at ease. The research method used quantitative with a cross-sectional design. The respondent was 96 nurses selected with proportional stratified random sampling method. The data was collected through a questionnaire. The results of multivariate analysis using multiple linear regression analysis statistical tests, obtained the values of ρ = 0.001; R2 = 0.209. Based on statistical test values, it can be concluded that nurses' emotional intelligence – comprising emotional awareness, emotional control, self-motivation, empathy, and social skills – significantly influences the communication skills of nurses at Ruteng Regional General Hospital simultaneously. Having a higher level of emotional intelligence leads to better communication with patients and a better level of health quality. It is expected that leaders and managers of nursing organizations should develop educational programs aimed at increasing the competencies of nurses in emotion control and communication skills.

Copyrights © 2022






Journal Info

Abbrev

jnk

Publisher

Subject

Health Professions Nursing Public Health

Description

Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) published by STIKes Patria Husada Blitar. Published three times in a year, its in April, August and December. Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) only receive original manuscripts related to science development and have ...