JIPAGS (Journal of Indonesian Public Administration and Governance Studies)
Vol 1, No 1 (2017)

ONE-STOP SERVICE AT MUNICIPAL LEVEL: A BUSINESS REFORM IN INDONESIA

Yuli Tirtariandi El Anshori (Faculty of Social and Political Sciences, Universitas Terbuka)
Enceng Enceng (Faculty of Social and Political Sciences, Universitas Terbuka UPBJ Serang)
Ridho Harta (Faculty of Social and Political Sciences, Universitas Terbuka)

Article Info

Publish Date
15 Jan 2017

Abstract

Abstract In 2013, Indonesia was ranked 128 of 189 countries in ease of doing business aspect. Many improvements should be undertaken such as doing innovation through One-Stop Service (OSS) in the field of licensing. This article analyzes the implementation of OSS in Indonesia, particularly in Bangka Regency and South Tangerang City. The research method is a qualitative approach. Data are collected by interviews, observations, and related documents. The study shows that OSS can improve public service in Indonesia as the services become more effective and efficient. However, there are some problems in implementing OSS such as the rule of law, human resources, and infrastructures. OSS makes the business reform runs well and increasing the investment growth. Keywords : innovation, public service, business

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Journal Info
JIPAGS (Journal of Indonesian Public Administration and Governance Studies)
Website

Abbrev

JIPAGS

Publisher

Universitas Sultan Ageng Tirtayasa

Subject

Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

Description

JIPAGS (Journal of Indonesian Public Administration and Governance Studies) merupakan jurnal ilmiah berkala yang mempublikasikan hasil penelitian dalam bidang administrasi publik dan ilmu pemerintahan di Indonesia baik oleh peneliti Indonesia maupun peneliti ...