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All Journal JIPAGS (Journal of Indonesian Public Administration and Governance Studies)
Enceng Enceng
Faculty of Social and Political Sciences, Universitas Terbuka UPBJ Serang
Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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ONE-STOP SERVICE AT MUNICIPAL LEVEL: A BUSINESS REFORM IN INDONESIA Yuli Tirtariandi El Anshori; Enceng Enceng; Ridho Harta
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 1, No 1 (2017)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jipags.v1i1.1267

Abstract

Abstract In 2013, Indonesia was ranked 128 of 189 countries in ease of doing business aspect. Many improvements should be undertaken such as doing innovation through One-Stop Service (OSS) in the field of licensing. This article analyzes the implementation of OSS in Indonesia, particularly in Bangka Regency and South Tangerang City. The research method is a qualitative approach. Data are collected by interviews, observations, and related documents. The study shows that OSS can improve public service in Indonesia as the services become more effective and efficient. However, there are some problems in implementing OSS such as the rule of law, human resources, and infrastructures. OSS makes the business reform runs well and increasing the investment growth. Keywords : innovation, public service, business
Co-Authors Ridho Harta, Ridho Yuli Tirtariandi El Anshori