Jurnal Pariwisata Pesona
Vol 1, No 1 (2016): Edisi Juni 2016

PENTINGNYA PERANAN SKILL DAN MENU KNOWLEDGE WAITER/WAITERS TERHADAP KEPUASAN PELANGGAN DI FOOD AND BEVERAGE SERVICE DEPARTEMENT

Fitria Earlike AS (Diploma in Tourism Merdeka University Malang)
Tutut Mega Mukti Atalina (Diploma in Tourism Merdeka University Malang)

Article Info

Publish Date
30 Jun 2016

Abstract

The Background of this research from the topic is the lack of waiter/ waitresss skills and menu knowledge when doing the food and beverage services. The purpose of this research is to know the importance of waiter /waitresss skills and menu knowledge toward guest satisfaction. Method of the research was descriptive qualitative which was collected data by using interview, observation, documentation, quitionare and study of literature. The rusult shows that guests satisfaction are decreased and proved by the respondents quitionare result which shows that the guests are not satified with the waiter/ waitress skills and menu knowledge.

Copyrights © 2016




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
327.229 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Pariwisata Pesona
Website

Abbrev

jpp

Publisher

Universitas Merdeka Malang

Subject

Social Sciences

Description

Jurnal Pariwisata Pesona (JPP), is a scientific periodical journal of Diploma of Tourism, University of Merdeka Malang, which includes a variety of research in the field of tourism and hospitality, the analysis of actual case studies, or ideas related to the actual tourism and hospitality studies. ...