Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Vol 11 No 2 (2018): Dinamika Ekonomi Jurnal Ekonomi dan Bisnis vol. 11 No.2 September 2018

HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN NASABAH PT BANK NEGARA INDONESIA (PERSERO) TBK KANTOR CABANG PEMBANTU PANGERAN ANTASARI BANJARMASIN

Mohdari Mohdari (STIE Nasional Banjarmasin)

Article Info

Publish Date
30 Sep 2018

Abstract

Abstract, The purpose of this study was to analyze the service relationship with customer satisfaction of PT Bank Negara Indonesia (Persero) Tbk Pangeran Antasari Banjarmasin Branch Office (KCP). The method used in this research is analytical method, with a sample of 100 people, the sampling method uses Accidental Sampling. The results of the analysis using multiple logistic regression obtained p value 0.000 < 0.05 so it can be concluded that there is a relationship between service quality and customer satisfaction at PT BNI's branch office Pangeran Antasari Banjarmasin

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Journal Info
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Website

Abbrev

jdeb

Publisher

STIE Nasional Banjarmasin

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Jurnal dinamika Ekonomi adalah jurnal ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Nasional Banjarmasin. Terbit pertama kali tahun 2004. Dari tahun ke tahun jurnal ini tumbuh dan terus hadir hingga saat ini. Jurnal Dinamika Ekonomi mempunyai tujuan mengembangkan kajian ilmiah di bidang ...