Jurnal Manajemen dan Bisnis Sriwijaya
Vol 16, No 3 (2018): Jurnal Manajemen dan Bisnis Sriwijaya

Pengaruh Kualitas Pelayanan Jasa Asuransi Terhadap Tingkat Kepuasan Masyarakat di PT. Jasa Raharja KPJR Pangkalan Balai

Yunita Hasrina (STIE APRIN)

Article Info

Publish Date
21 Mar 2019

Abstract

Tujuan penelitian -. This study aims to identify and analyze influence the quality of insurance services to the level of community satisfaction at PT. Jasa Raharja KPJR Pangkalan BalaiDesain penelitian – The variables used in this study is quality services and level of satisfaction.The analytic technique used in this research is validity test, descriptive analysis, t test analysis, and regression analysisTemuan – Service quality significantly influence the level of community satisfaction at PT. Jasa Raharja KPJR Pangkalan Balai, because the magnitude of the significance value of 0,00 is much smaller than 0,05, so that between service quality and community satisfaction has asignificant relationship.Keterbatasan penelitian -.

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Journal Info
Jurnal Manajemen dan Bisnis Sriwijaya
Website

Abbrev

jmbs

Publisher

Universitas Sriwijaya

Subject

Decision Sciences, Operations Research & Management

Description

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