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Jurnal Akuntansi dan Pajak
Published by STIE AAS Surakarta
ISSN : 1412629X     EISSN : 25793055     DOI : -
Core Subject : Economy, Social,
Jurnal Akuntansi dan Pajak (JAP) diterbitkan dua kali setahun (Januari dan Juli) oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Ilmu Ekonomi - AAS Surakarta.
Arjuna Subject : -
Articles 3 Documents
Search results for , issue "Vol 14, No 01 (2013): Jurnal Akuntansi dan Pajak, Vol. 14, No. 01, Juli 2013" : 3 Documents clear
Creating A Prima Service In Building Customer Satisfaction Rudiatsyah Rudiatsyah
Jurnal Akuntansi dan Pajak Vol 14, No 01 (2013): Jurnal Akuntansi dan Pajak, Vol. 14, No. 01, Juli 2013
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (366.628 KB) | DOI: 10.29040/jap.v14i01.136

Abstract

The purpose of this study is to know the purpose of value and customer satisfaction, to know how the company provides value and high satisfaction to customers, to know how companies attract and retain customers, to determine the determination of customer profitability, and to determine the application of total quality marketing in the company. The research method used in this study is a literature review obtained from journals, books, and other relevant sources. Customer satisfaction and loyalty is the most important thing in running a business / business. When running the business the company demanded the power of service provided to the customers. Therefore, the quality of service should receive serious attention from management. Attention to the consumer becomes important, with the effort to listen to the voice of the consumer and then help him to formulate his needs.
Pengelolaan Baitul Maal Dalam Meningkatkan Kesejahteraan Negara Herlina Kusuma Wardani; Muhammad Tho'in
Jurnal Akuntansi dan Pajak Vol 14, No 01 (2013): Jurnal Akuntansi dan Pajak, Vol. 14, No. 01, Juli 2013
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (443.225 KB) | DOI: 10.29040/jap.v14i01.137

Abstract

The purpose of this research is to know how the management of Baitul Maal Masa Khulafaur Rashidin. The method used in this research is by using research that comes from literature study. The results showed that the management of Baitul Maal during the time of the Caliph Abu Bakr originally served only to distribute the treasures alone, but in the second year of his leadership also serves as a place to store various wealth owned by the state. Baitul maal is used to finance the interests of the state and the welfare of its people. At the time of Umar bin Khatab being the caliph of Abu Bakr after his death, the wealth or treasury owned by the state in the baitul maal increased very significantly, as much of the flow of funds from the conquered countries such as Kisra and Qaishar. At the time of the Caliph Usman bin Affan, the wealth of the country more abundant when compared with the two previous Caliphs. Where the area is conquered more so that the state treasury more and more, so that the country is getting stronger and prosperous, even baitul maal when his government is able to finance the navy that controls the Mediterranean Sea. Caliph Ali bin Abi Talib budgeted funds used to help the Muslims in need of help, even he did not want to take money from the baitul maal during a dispute between himself and the Muawiyah.
SISTEM PENGENDALIAN MANAJEMEN PT. KALBE FARMA Djoko Sigit Gunanto
Jurnal Akuntansi dan Pajak Vol 14, No 01 (2013): Jurnal Akuntansi dan Pajak, Vol. 14, No. 01, Juli 2013
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (453.235 KB) | DOI: 10.29040/jap.v14i01.220

Abstract

Strategi korporat yang dikembangkan adalah perusahaan dengan diversifikasi berhubungan. Perusahaan menetapkan strategi pengembangan ke arah bisnis internasional dan peningkatan kemampuan risetnya maka pada tingkat unit bisnis strategi yang diterapkan adalah “membangun”. Strategi tersebut sesuai diterapkan bagi perusahaan yang ekspansi dan menghadapi situasi ketidakpastian yang lebih tinggi. Penggunaan sumber daya yang sama dan terintegrasi seperti pemasaran, fasilitas produksi, keuangan serta fasilitas riset dan pengembangan oleh beberapa unit usaha yang ada telah menciptakan sinergi operasi. Proses perencanaan strategis dilakukan secara vertikal maupun horizontal mengingat tingginya tingkat keterkaitan antar unit. Proses perencanaan ditetapkan dari tingkat korporat kemudian tiap unit bisnis mengajukan rencana strategisnya yang mendukung strategi korporat untuk disetujui manajemen puncak. Penilaian kinerja yang dilakukan dengan balaced scorcard. PT Kalbe Farma Tbk melakukan penilaian secara berkala terhadap kompensasi karyawan guna menjaga kesetaraan dengan standar industri. Standar keselamatan dan kesehatan kerja dalam semua aspek produksi juga ditingkatkan untuk mencapai kesejahteraan karyawan yang optimal.Kata Kunci : Strategi perusahaan, Balanced Scorecard

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