cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Rachmat Hidayat
Contact Email
dr.rachmat.hidayat@gmail.com
Phone
+6288225053819
Journal Mail Official
dr.rachmat.hidayat@gmail.com
Editorial Address
Faculty of Social Science and Politic, Universitas Sriwijaya Inderalaya, South Sumatera, Indonesia
Location
Kab. ogan ilir,
Sumatera selatan
INDONESIA
Open Access Indonesia Journal of Social Sciences
Published by Universitas Sriwijaya
ISSN : -     EISSN : 27224252     DOI : https://doi.org/10.37275/oaijss.v2i2.16
Core Subject : Humanities, Social,
Humanities Social Sciences
OAIJSS invites manuscripts in the various topics including : 1. Public Policy and Administration 2. Sociology 3. Communication Science 4. International Relation.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences" : 5 Documents clear
The Influence of Rewards and Work Motivation on the Performance of Allianz Insurance Agents in an Islamic Economic Perspective Rachmawati, Putri; Asriani; Femci Purnamasari
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v4i1.33

Abstract

Insurance is critical need for the community to prepare for what happens in the future such as critical illness, accidents, pension funds and death. The insurance company appreciates the contribution made by the agent by providing rewards, be it in the form of financial, non-financial as well as in the form of other benefits. Rewarding has a positive purpose, but the problem is that giving rewards has the opposite effect. Agents who only focus on the rewards they can get and only give importance to this allows agents to tend to focus on the result without paying attention to the behaviour and processes in it. This study aims to determine the effect of reward and work motivation on agent performance in the Lampung branch of Allianz Life Indonesia insurance. This research is an observational study where primary data is obtained from interviews and questionnaires, and secondary data is obtained from documentation data. The population in this study were 30 insurance agents, with consecutive sampling technique—data obtained by using a questionnaire to 30 agents. Interviews were conducted with the Head of Agency and Business partners. Based on the results of this study, that reward has a significant effect on the performance of the insurance agent Allianz and work motivation has a significant effect on the performance of the insurance agent Allianz. Based on the principles of shari'ah, the principle of ta'awun (help each other), that is, insurance participants help each other (ta'awun) by collecting a grant called tabarru'.
Performance Measurement of Comprehensive Emergency Neonatal Obstetric Servant (PONEK) in Dr. Mohammad Hoesin General Hospital Palembang with a Balanced Scorecard to Improve the Quality of Midwifery Services Sastradinata, Irawan
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v4i1.35

Abstract

Introduction: Maternal Mortality Rate (MMR) and Neonatal Mortality Rate (IMR) in Indonesia are the highest among ASEAN countries, namely 307 / 100.000 live births for MMR and 20/1000 live births for IMR. This situation can actually be prevented through early detection approaches and appropriate management of mothers and babies through the Comprehensive Obstetric Neonatal Emergency Services (PONEK) program as one of the important elements of good hospital service performance. The performance of a hospital is of course determined by the performance of each unit and team which requires relevant multi-dimensional measurement standards. Basic Score Card (BSC) is a method developed by Kaplan and Norton (1996) to measure performance comprehensively, so it is hoped that this method can help improve the quality of obstetric emergency services, especially in Palembang. Methods: This descriptive analytic study was conducted at Dr. Mohammad Hoesin (RSMH) Palembang by looking for factors that affect the quality of emergency obstetric care and analyzing the performance of the PONEK team in providing PONEK services. Primary data is obtained through questionnaires with direct interviews with respondents or by direct observation in the field to see the real obstacles that occur during service. The data were analyzed qualitatively and quantitatively. Results: During the period October 2014 - March 2015 there were 1219 total hospitalized patients. Based on the Financial Perspective, the effectiveness ratio for achieving the performance of the RSMH PONEK team still meets the target of 1.3 for vaginal and has not met the target of 0.5 for SC with a financial perspective score of +2. Based on the Customer Perspective, the total score is +2 with the patient satisfaction index is 5957 (satisfied) and the Gross Death Rate (GDR) figure for PONEK RSMH services is 14 (meets GDS MOH standards). Based on the Internal Business Perspective the total score is +1, with the level of compliance with the clinical pathway standard = 92%, the level of compliance for the National Fornas PONEK = 100%, while the response time is > 1 hour. Based on the perspective of learning and growth, the total score = +1, with the number of PONEK trained personnel <50%, neonatal resuscitation and lactation management <10%, employee work motivation is very high, and facilities and infrastructure are classified as good. Based on these four perspectives, the BSC score for RSMH PONEK performance is +0.6 with an interval scale of -1 to +1. Conclusion: Based on the BSC measurement results of the PONEK team at RSMH Palembang, it can be concluded that the PONEK team's performance is good.
The Effect of Design, Brand Image and Personal Selling on Costumer’s Loyalty through Customer’s Satisfaction: A Study on Darbost T-Shirt’s Customers in Jakarta I Made Adnyana; Iswanto, Heru
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v4i1.37

Abstract

The purpose of this research is to study the effect of product design, brand image, and personal selling on customer loyalty through customer satisfaction studies on consumers of darbost t-shirts in Jakarta and to provide suggestions on how PT. Darbost Garment Industri can increase customer satisfaction by increasing the aspects that influence it. For the independent variables: product design (X1), brand image (X2), personal selling (X3), the dependent variable is customer loyalty (Y) and the intervening variable is customer satisfaction (Z). This research approach is quantitative research according to the questionnaire. The sample used was 150 respondents. The results of this study indicate that each of the dimensions of product design, brand image and personal selling directly has a positive and significant effect on customer satisfaction. Customer satisfaction directly has a positive and significant effect on customer loyalty. And from each dimension of product design, brand image and personal selling indirectly affect customer loyalty through customer satisfaction.
The Effect of Product Quality, Price and Promotion to Customer Satisfaction and Loyalty in You Coffee and Resto in Jagakarsa Sugiono, Edi; Tia Siti Aisyah
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v4i1.38

Abstract

This study was aimed to analyse the effect of product quality, price, promotion on customer satisfaction and the effect of customer loyalty at You Coffee and Resto Jagakarsa, Jakarta, Indonesia. 125 sample were selected by purposive sampling in You Coffee and Resto. Data were collected by questionnaires and Structural Equation Model (SEM) were applies as an analysis technique. The results analysis showed that product quality, price, promotion have positive and significant effect on the customer satisfaction and customer loyalty.product quality, price and promotion need to be increased in order to improve satisfaction and loyalty Customer.
The Effect of Product Quality, Price and Personal Selling on Customer Satisfaction and Loyalty of Herbalife Customers Suharyono; Novi Pahlamalidie
Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v4i1.40

Abstract

This research was aimed to analyse the effect of product quality, price, personal selling to customer satisfaction and loyalty. The participant of this study was 125 people. Data were collected by questionnaires and structural equation model (SEM) were applies as an analysis technique. The results analysis showed that product quality, price, personal selling have positive and significant effect on the customer satisfaction and customer loyalty. The implication is product quality, price, personal selling need to be increased in order to customer satisfaction and customer loyalty.

Page 1 of 1 | Total Record : 5

 1 

Filter by Year

2021 2021


Reset
Filter By Issues
All Issue Vol. 7 No. 1 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 7 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 6 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 5 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 4 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 3 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 2 (2023): Open Access Indonesia Journal of Social Sciences Vol. 6 No. 1 (2023): Open Access Indonesia Journal of Social Sciences Vol. 5 No. 6 (2022): Open Access Indonesia Journal of Social Sciences Vol. 5 No. 5 (2022): Open Access Indonesia Journal of Social Sciences Vol. 5 No. 4 (2022): Open Access Indonesia Journal of Social Sciences Vol. 5 No. 3 (2022): Open Access Indonesia Journal of Social Sciences Vol. 5 No. 2 (2022): Open Access Indonesia Journal of Social Sciences Vol. 5 No. 1 (2022): Open Access Indonesia Journal of Social Sciences Vol. 4 No. 6 (2021): Open Access Indonesia Journal of Social Sciences Vol. 4 No. 5 (2021): Open Access Indonesia Journal of Social Sciences Vol. 4 No. 4 (2021): Open Access Indonesia Journal of Social Sciences Vol. 4 No. 3 (2021): Open Access Indonesia Journal of Social Sciences Vol. 4 No. 2 (2021): Open Access Indonesia Journal of Social Sciences Vol. 4 No. 1 (2021): Open Access Indonesia Journal of Social Sciences Vol. 3 No. 2 (2020): Open Access Indonesia Journal of Social Sciences Vol. 3 No. 1 (2020): Open Access Indonesia Journal of Social Sciences Vol. 2 No. 2 (2019): Open Access Indonesia Journal of Social Sciences Vol. 2 No. 1 (2019): Open Access Indonesia Journal of Social Sciences Vol. 1 No. 2 (2018): Open Access Indonesia Journal of Social Sciences Vol. 1 No. 1 (2018): Open Access Indonesia Journal of Social Sciences More Issue