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Gedung Departemen Manajemen Jl. Prof. Dr. Sumitro Djojohadikusumo Kukusan, Kecamatan Beji, Kota Depok Jawa Barat, 16424 Indonesia
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The South East Asian Journal of Management
Published by Universitas Indonesia
ISSN : 19781989     EISSN : 23556641     DOI : https://doi.org/10.21002/seam
Core Subject :
The South East Asian Journal of Management (The SEAM) seeks to publish high quality, scholarly empirical research articles in management, strategic management, organization, entrepreneurship, operations management, human resource management, business and organization topics that test, extend, or build theory and contribute to management and organization practices in the South East Asia region. The SEAM strives to serve as a major vehicle for the exchange of ideas and research among management scholars within or interested in the South East Asia region. The SEAM is an open access journal that is published by Management Research Center, Department of Management, Faculty of Economics and Business, Universitas Indonesia.
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Articles 6 Documents
 1 
Search results for , issue "Vol. 17, No. 1" : 6 Documents clear
The Influence of Push-Pull-Mooring Effects on E-Wallet Customer Switching in Generation Z in DKI Jakarta Yunita, Eka; Munandar, Jono Mintarto
The South East Asian Journal of Management Vol. 17, No. 1
Publisher : UI Scholars Hub

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Abstract

Research Aims: This research aims to identify the characteristics of Generation Z e-wallet customers in DKI Jakarta; analyse the effect of push-pull-mooring effects on switching intention, the moderating effect of the mooring effects on the relationship between push effects and pull effects with switching intention, and the effect of switching intention on the switching behaviour of Generation Z e-wallet customers. Design/Methodology/Approach: There were 262 respondents, using non-probability sampling with the purposive sampling method. The data analysis technique used is descriptive analysis and SEM-PLS. Research Findings: The results of this study indicate that the push effects do not affect switching intention. Pull and mooring effects positively and significantly affect switching intention. Mooring effects positively and significantly affect switching intention and behaviour. Mooring effects cannot moderate the relationship between push and pull effects to switching intention. Switching intention has a positive and significant effect on switching behaviour. Theoretical Contribution/Originality: This study discusses the influence of the push-pull-mooring effect on customers switching from one e-wallet brand to another, especially in the Z generation, who are very close to technology. Managerial Implication in the South East Asian Context: To increase the pull effect to get the customer's attention back in Southeast Asia with Indonesia as a reference (provide the discount, cashback, and promotional events), increasing mooring effects by creating strong relationships with customers through the convenience and benefits provided by using an e-wallet (loyalty program, e-mail marketing, respond quickly to consumer consultations). Research Limitation & Implications: This research is limited to Generation Z and e-wallet products. Sampling in this study is also only from Jakarta.
Stakeholder Power and Sustainability Disclosure: Stakeholder Salience Perspective Majdi, Suria; Mohd Saleh, Norman; Abdullah, Maizatulakma; Alias, Norazlan
The South East Asian Journal of Management Vol. 17, No. 1
Publisher : UI Scholars Hub

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Research Aims: This study tests the effects of different stakeholder power (shareholders, employees, customers, business partners, community, government, NGOs, and media) on sustainability disclosure using stakeholder salience theory. Extending from this perspective, this study makes separate assumptions for each stakeholder and determines which one had the most power over sustainability disclosure. Design/Methodology/Approach: The study adopts a journalism (i.e., news framing) approach and observes the element of power in sustainability disclosure using content analysis. The sample comprises of panel data of 140 listed firms in the construction and property sector in Malaysia. Research Findings: The results show that the employees, community and media power are positively related to sustainability disclosure. This study improves our understanding of the factors determining firms' disclosure by demonstrating that market stakeholders (shareholders, employees, customers and business partners) are not perceived as necessary by managers concerning sustainability disclosure. Theoretical Contribution/Originality: Common studies view all stakeholders to be taken homogenously into consideration in business decision making. Few studies focus on the power of stakeholders in influencing disclosure is lacking. Managerial Implication in the South East Asian Context: This study gives insight on which stakeholder is the most important in rank and the finding informs managers to draft a stakeholder management plan and budget, given that such activities can increase firm value. Research Limitation & Implications: This research however did not investigate the dynamics of stakeholder power along with the existence of other salience factors, i.e., the legitimacy and urgency factors.
Organizational Inertia, Digital Capabilities, Digital Transformation, and Firm Competencies Utomo, Adhi Ari; Maulida, Mira; Musa, Soebowo
The South East Asian Journal of Management Vol. 17, No. 1
Publisher : UI Scholars Hub

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Research Aims: This research aims to investigate the impact of organizational inertia on digital capabilities and digital transformation to optimize firm competencies. Design/Methodology/Approach: The dataset was produced through a quantitative survey of 125 firms in Indonesia using the Structural Equation Model (SEM) to analyse the data. Research Findings: The results of this study indicate that organizational inertia indirectly impacts firm competencies through digital capabilities and digital transformation. Organizational inertia impacts digital capabilities, not digital transformation, whereas digital capabilities impact digital transformation and a firm’s competencies. Theoretical Contribution/Originality: This study contributes to the literatures on organizational behaviour and strategic management by investigating the impact of organizational inertia on the success of digital transformation and its impact on firm competencies. Managerial Implication in the South East Asian context: The research findings embrace digital transformation practices by enhancing firms' digital capabilities, particularly in digital transformation response, digital opportunity identification, innovative digital technology product development, acquisition, and mastering state-of-the-art digital technologies. Research Limitation & Implications: The findings of this study reflect the conditions of numerous enterprises operating in several industry sectors in Indonesia during the chaotic post-COVID-19 pandemic period. Furthermore, the survey respondents constitute various firms with various digital transformation implementation levels.
The Development of Kansei-Based Work Events Scale Ibrahim, Nor Hafizah; Makhbul, Zafir Khan Mohamed; Ayob, Abu Hanifah; Mohd Lokman, Anitawati
The South East Asian Journal of Management Vol. 17, No. 1
Publisher : UI Scholars Hub

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Abstract

Research Aims: This research aims to discover work events that influence employees’ emotional states to construct a more comprehensive Kansei-based work events scale. Design/Methodology/Approach: A mixed-method approach was adopted by combining qualitative and quantitative techniques in an Exploratory Sequential Design. Research Findings: In study 1, the Kawakita Jiro (KJ) method (i.e., focus group study) (N = 28) identified four (4) categories of work events (i.e., interpersonal, task-related, organisational policies, and infrastructure and facilities). A new category, career development, was also discovered through this qualitative inquiry. Study 2 (N = 152) and Study 3 (N = 537), which used a quantitative approach, demonstrated that negative and positive emotional experiences are strongly linked to interpersonal and task-related events. This result further indicates that the scale is reliable for measuring emotional experiences at work. Theoretical Contribution/Originality: The study captured micro and macro work events using the Kansei Engineering approach, allowing for a better understanding of emotional experiences at work. Managerial Implication in the South East Asian Context: Strategies to promote positive events and prevent negative ones through routine practices and long-term plans relevant to the South East Asian context are discussed and presented in this paper. Research Limitation & Implications: Some limitations should be considered, such as cross-sectional design, lack of investigation on other Affective Events Theory (AET) factors, and the focus on non-academic staff from public universities. Future research could expand upon this study by using a longitudinal design, a diverse sample, and additional AET factors.
Antecedents and Outcome of Trainees’ Motivation: Evident from South East Asia Mohamad, Nur Izzaty; Ismail, Azman; Abd Rahman, Ishak; Zihni Tunca, Mustafa; Pusparini, Elok Savitri; Rino, Rino
The South East Asian Journal of Management Vol. 17, No. 1
Publisher : UI Scholars Hub

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Research Aims: This study examines the effect of training content on trainee outcomes and the mediating role of trainees’ motivation in the relationship between training content and organisational citizenship behaviour. Design/Methodology/Approach: A cross-sectional research design was employed to collect 320 survey questionnaires from employees at the Malaysian federal government’s central agencies in Kuala Lumpur Federal Territory. The SmartPLS software programme was utilised to assess the quality of the instrument and subsequently test the hypotheses. Research Findings: The results demonstrate that training content significantly determines trainee outcomes. Trainees’ learning motivation significantly mediates the relationship between training content and organisational citizenship behaviour. Theoretical Contribution/Originality: This study reveals that training motivation mediates the relationship between training content and organisational citizenship behaviour in the organisational sample. This finding supports and broadens previous studies conducted in South East Asian and other countries. Managerial Implication in the South East Asian context: The study findings can assist managers in understanding different paradigms of trainees’ motivation construct and formulate employee-oriented training instructions to maintain and upgrade organisational sustainability. Research Limitation & Implications: This study has certain methodological and conceptual limitations that must be addressed in future research to strengthen its findings.
The Mediating Role of Attitude in the Relationship Between the Extrinsic and Intrinsic Attributes of Japanese Frozen Foods and Consumers’ Intention to Purchase Them: Evidence from Malaysia Omar, Nor Asiah; Lahath, Aishath; Astuti, Rifelly Dewi; Jamaludin, Nurul Atasha; Alam, Syed Shah
The South East Asian Journal of Management Vol. 17, No. 1
Publisher : UI Scholars Hub

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Abstract

Research Aims: To examine the intrinsic and extrinsic factors affecting consumers’ attitudes toward Japanese-made frozen foods and, hence, consumers’ purchasing behaviour. Design/Methodology/Approach: Consumers who were aware of Japanese-made frozen foods were the sample chosen. Convenience sampling plus a cross-sectional, self-administered online survey questionnaire collected data from 307 participants. Research Findings: Findings showed that brand reputation, halal label, convenience, and food quality were positively related to attitude towards Japanese frozen food, whereas health consciousness was negatively associated with attitude. Attitudes toward Japanese frozen foods were found to mediate relationships between brand reputation and purchase intention, halal label and purchase intention, and food quality and purchase intention of the foods. Theoretical Contribution/Originality: Given the fierce competition and growth within the frozen food industry, this study advanced the knowledge of Malaysian consumer purchasing behaviour in the context of Japanese frozen foods. Managerial Implication in the South East Asian Context: The mediating role of attitude toward Japanese frozen foods in the relationship between extrinsic and intrinsic product factors and purchase intention among consumers in Malaysia provided valuable insights on foods exported from a predominantly non-Muslim country to a predominantly Muslim country in South East Asia. Research Limitation & Implications: The scope of this study was limited to Malaysians who were aware of Japanese frozen foods. Examining the extrinsic and intrinsic attributes of the foods was crucial because the awareness of and preference for Japanese frozen foods is still low in Malaysia, and there is limited knowledge about the products.

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