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Gedung Departemen Manajemen Jl. Prof. Dr. Sumitro Djojohadikusumo Kukusan, Kecamatan Beji, Kota Depok Jawa Barat, 16424 Indonesia
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The South East Asian Journal of Management
Published by Universitas Indonesia
ISSN : 19781989     EISSN : 23556641     DOI : https://doi.org/10.21002/seam
Core Subject :
The South East Asian Journal of Management (The SEAM) seeks to publish high quality, scholarly empirical research articles in management, strategic management, organization, entrepreneurship, operations management, human resource management, business and organization topics that test, extend, or build theory and contribute to management and organization practices in the South East Asia region. The SEAM strives to serve as a major vehicle for the exchange of ideas and research among management scholars within or interested in the South East Asia region. The SEAM is an open access journal that is published by Management Research Center, Department of Management, Faculty of Economics and Business, Universitas Indonesia.
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Articles 77 Documents
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Contractor Work Preparation Process Improvement Using Lean Six Sigma Kusnadi, Asana; Yudoko, Gatot
The South East Asian Journal of Management Vol. 10, No. 1
Publisher : UI Scholars Hub

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Abstract

To ensure the health and safety of their workforce and protection of their assets and the environment, a global oil and gas company operating in Indonesia requires comprehensive identification and evaluation of job hazards that were included in work permitting process prior work execution in the field. Based on 20 data points obtained in August 2013, start-working time for contractors who worked for Capital Project Management (CPM) Team in Facility B was in average at 09.05 a.m. The aim of this paper is to present how the firm implemented Lean Six Sigma to reduce non-added value activities while fulfilling to its safety requirements and to share lessons learned from practical and theory testing perspective. The methodology used is Lean Six Sigma’s DMAIC (Define, Measure, Analyze, Improve, Control) as mandated by the corporate policy of the firm. This research adopts a mix-methods approach, by using both qualitative and quantitative data. This study was a one year longitudinal study of the Lean Six Sigma implementation to improve contractors’ work preparation process. The improvement resulted in reduction of non-value added activities and successfully increased the available working time per day by 59.3 minutes in average. The results of this case study reconfirm Lean Six Sigma as a good management theory since it shows a consistency between the theory and the real practice in a global oil and gas company in Indonesia.
Empowerment of The Few and Disempowerment of The Many - Disempowerment in Thai ‘One Tambon One Product' Organizations (OTOPS) Diefenbach, Thomas
The South East Asian Journal of Management Vol. 10, No. 1
Publisher : UI Scholars Hub

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Abstract

Thai ‘One Tambon One Product’ organisations (OTOPs) have had considerable economic suc-cess since their initiation by the Thai government in 2001. However, in contrast to their ever-increasing economic relevance, OTOPs’ contributions to social development have been acknowl-edged and interrogated only very little. In particular the issue of empowerment, a key component of any social development whether within organisations, at community or even societal level, is strangely absent from any discourse about OTOPs. This article looks at how far the idea of em-powerment is realised within Thai OTOPs – or how far it is not realised. For this, a three-dimensional concept of empowerment has been developed and applied. The data show a rather mixed picture with regard to empowerment; only some people are empowered whereas many others are systematically disempowered. OTOPs seem to contribute to quite some extent to the further strengthening of existing patterns of social dominance, stratification and inequalities.
Employers’ Perspective Towards People with Disabilities: A Review of The Literature Heera, Sonali; Devi, Arti
The South East Asian Journal of Management Vol. 10, No. 1
Publisher : UI Scholars Hub

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Abstract

The significance of employment for people with disabilities has gained interest among researchers. The successful inclusion of people with disabilities in the employment settings depends on the employers’ perspective towards their integration in the mainstream workforce. This review examines literature over the past 25 years with an attempt to assess the employers’ perspective and specifically, the factors influencing their perspective towards inclusion of people with disabilities in employment. A search of electronic databases has resulted in the selection and analysis of 44 articles. The literature indicates that employers’ perspective plays an important role in providing and maintaining employment opportunities for people with disabilities. A number of factors including type of disability and demographic variables affecting employers’ perspective have been identified and discussed.
The Mediation Effect of Trusting Beliefs on The Relationship between Expectation-Confirmation and Satisfaction with The Usage of Online Product Recommendation Ashraft, Muhammad; Jaafart, Noor Ismawati; Sulaiman, Ainin
The South East Asian Journal of Management Vol. 10, No. 1
Publisher : UI Scholars Hub

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Abstract

Online Product Recommendations (OPRs) are increasingly available to online customers as a value-added self-service in evaluating and choosing a product. Research has highlighted several advantages that customers can gain from using OPRs. However, the realization of these advantages depends on whether and to what extent customers embrace and fully utilise them. The relatively low OPR usage rate indicates that customers have not yet developed trust in OPRs’ performance. Past studies also have established that satisfaction is a valid measure of system performance and a consistent significant determinant of users’ continuous system usage. Therefore, this study aimed to examine the mediation effect of trusting beliefs on the relationship between expectation-confirmation and satisfaction. The proposed research model is tested using data collected via an online survey from 626 existing users of OPRs. The empirical results revealed that social psychological beliefs (perceived confirmation and trust) are significant contributors to customer satisfaction with OPRs. Additionally, trusting beliefs partially mediate the impact of perceived confirmation on customer satisfaction. Moreover, this study validates the extensions of the interpersonal trust construct to trust in OPRs and examines the nomological validity of trust in terms of competence, benevolence, and integrity. The findings provide a number of theoretical and practical implications.
Segmentation of Mobile Internet Users in The Indonesian Context: Insight for Mobile Internet Product Development Management Daryanti, Sri; Simanjuntak, Kristina Uli
The South East Asian Journal of Management Vol. 10, No. 1
Publisher : UI Scholars Hub

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Abstract

This study strives to identify the market segment for mobile Internet based on demographic characteristics and technology usage behavior attributes. Market segment analysis is one of the most important factors for target market identification of products or services. Segmentation analysis is also very crucial to the success of product development management to ensure that products reach their potential customers or their target market effectively with the right marketing strategies, thereby ensuring peak profitability. In this segmentation research project, data were collected through a paper-based survey using nonprobability sampling among 232 respondents. Based on cluster analysis, the mobile Internet segment in Indonesia can be divided into four groups: savvy users (35.8%), loyal users (27.6%), value users (27.6%) and traditional users (9.9%). The study found that factors which clearly differentiate mobile Internet segments are: mobile data usage during web browsing, communication activity including social media activity, game activity, and price sensitivity.
Employer Branding: An Islamic Perspective Ibrahim, Norasyikin binti Shaikh
The South East Asian Journal of Management Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

This paper discusses employer branding from an Islamic perspective. Islam is a way of life and so do the employer and employee relationship, which strengthens employer branding in an organization. The definition, importance and process related to employer branding are discussed in the context of human resource management, such as job satisfaction and work environment. In addition to that, related human resource management practices such as recruitment and selection were discussed in an Islamic context. Related concepts such as employee value proposition (EVP), ethics and Islamic values were discussed with reference from Al-Quran and Hadith. The paper concludes with a few suggestions and recommendations on instilling Islamic values for effective employer branding.
Hazard Perception and Demand for Insurance among Selected Motorcyclists in Lagos, Nigeria Ismaila, Adeleke; Feyisayo, Olowokudejo Folake; Ajemunigbohun, Sunday Stephen
The South East Asian Journal of Management Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

This study examines hazard perception effects on the demand for insurance with special focus on motorcycle riders in Lagos state. For this purpose, the researchers have been able to examine selected hazard perception determinants and their effects on the insuring attitude and desire of motorcycle riders. An explanatory research design was employed and a convenience sampling type of the nonprobability sampling technique was adopted. Data was gathered by interviews conducted at motorcycle parks along the Lagos-Badagry expressway. The sample consisted of 126 respondents made up of commercial motorcycle riders within the sample areas. Data collected was analysed using multiple regression technique. The study was able to establish some level of contributory linkage between hazard perception and demand for motorcycle insurance. The findings show that while dread and trust both appeared to have significant effect, publicity and controllability both have positive contributory effect; furthermore, choice expressed an inverse relationship with demand for insurance among the motorcycle riders. The study therefore recommends pre-loss and post-loss measures among the motorcycle riders so that unforeseen motorcycle risks can be managed. Also, insurance companies should endeavour to invest more on enlightening the motorcycle riders in order to lessen their dread of loss outcome, and thus, design policy that can instil trust in motorcycle riders in insurance as a loss control measure.
Strategies to Increase Farmers' Financial Inclusion Yuwono, Minto; Nurmalina, Rita, Prof, Dr.Ir, MS; Suharjo, Budi, Dr.Ir. MS; Sanim, Bunasor, Prof, Dr.Ir, MSc
The South East Asian Journal of Management Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

This research aims to determine the level of interest by farmers in using the services of formal financial institutions, especially digital financial services (DFS). The methods of the research were descriptive statistics and SEM analysis. The majority of respondents (50%) farmed an average area of land less than 0.5 hectares, 26% of respondents an average of 0.75-1 hectares and 24% of respondents an average of 0.5-0.75 hectares of land. Based on the status of land ownership, as many as 76% of respondents owned the property itself, 19% had a “lease” arrangement and 5% used state owned “arable”land. A total of 27% of the farmers were interested in using DFS while 34% were not. The lack of intereset was due to practical uses, enjoyment of cash and lack of knowledge. The reason for interest in DFS included practicality, speed, and security of use. Results from the SEM model indicate a significant and positive influence of Access to Usage, significant and negative influence of DFS to Access, significant and positive influence of DFS to Interest, significant and positive of Interest to Desire, and a significant and positive Desire to Access.
Causes, Effects, and Remedies in Conflict Management Khan, Kamran; Hussainy, Syed Karamatullah; Iqbal, Yumna
The South East Asian Journal of Management Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

While workplace conflicts have been widely studied in the literature, this research provides a holistic view of the causes and effects of such, and how managers or a management can resolve the conflicts among their teams and organization through a detailed, multidimensional framework carried out on one of the biggest textile firms of Pakistan. With an initial sample of 145 respondents, 37 questionnaires were dropped because of invalid and incomplete answers; therefore, the study was carried out on 108 respondents. Conflicts are a part of human nature, but management should play an important role in dealing with these issues, as there can be enormous chances of conflicts due to a diverse workforce. Conflict also results in poor work performance and low productivity; therefore, it’s suggested to create teams or groups which may encourage a competitive culture in the organization. Additionally, a few remedies are identified, which may resolve some issues; managers must look at those techniques for a better culture.
Work-Family Conflict and Job Satisfaction: The Mediating Role of Person-Organization Fit Study on Employees of The BRI Aceh Region Ibrahim, Mahdani; Yusra, Yusra
The South East Asian Journal of Management Vol. 10, No. 2
Publisher : UI Scholars Hub

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Abstract

The objective of this research is to analyze the influence of person–organization fit (P-O fit) on work–family conflict (WFC) and job satisfaction (JS) relationships at Bank Rakyat Indonesia, Aceh Regional in Banda Aceh. The sample includes 127 employees, those who have worked more than two years. The data are collected via questionnaire. The equipment of data analysis is structural equation modeling (SEM), which proceeds using analysis of moment structure (AMOS). The results of the study show the varible P-O fit role as a mediator variable in the relationship of WFC and job satisfaction. WFC does not have a direct effect on job satisfaction

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