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Gedung Departemen Manajemen Jl. Prof. Dr. Sumitro Djojohadikusumo Kukusan, Kecamatan Beji, Kota Depok Jawa Barat, 16424 Indonesia
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The South East Asian Journal of Management
Published by Universitas Indonesia
ISSN : 19781989     EISSN : 23556641     DOI : https://doi.org/10.21002/seam
Core Subject :
The South East Asian Journal of Management (The SEAM) seeks to publish high quality, scholarly empirical research articles in management, strategic management, organization, entrepreneurship, operations management, human resource management, business and organization topics that test, extend, or build theory and contribute to management and organization practices in the South East Asia region. The SEAM strives to serve as a major vehicle for the exchange of ideas and research among management scholars within or interested in the South East Asia region. The SEAM is an open access journal that is published by Management Research Center, Department of Management, Faculty of Economics and Business, Universitas Indonesia.
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Articles 5 Documents
 1 
Search results for , issue "Vol. 2, No. 1" : 5 Documents clear
Simultaneous Relationship Between Ownership Structure, Corporate Governance, and Firm Value in Indonesia Suk, Kim Sung
The South East Asian Journal of Management Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

The primary objective of this study is to test the simultaneous relationship between the firm value, the corporate governance practice, and the ownership structure on a sample of 114 companies quoted in the Jakarta Stoke Exchange (JSX). The study finds that the corporate governance practice fails to affect the firm value, but the firm value is a positive predictor of corporate governance practice. Further, the influence of corporate governance practice on the firm value becomes less when the wedge of the firm becomes higher. The ownership structure and the firm value have no systematic relationship. Controlling shareholders and foreign blockholders that presumably are Indonesia blockholders (FBIB) do not extract private benefits for themselves or do not exproproate the wealth of the minority shareholders. But, the percentage of ownership by FBIB has negative influence on the corporate governance practice.
Turnaround Strategies during Performance Decline in Indonesian Manufacturing Firms Ganto, Jullimursyida
The South East Asian Journal of Management Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

The study examines causes of performance decline and turnaround strategies of Indonesia following the 1997/1998 financial crisis. The sample chosen was from the large manufacturing firms in Indonesia. The result of this study found that competitive changes, poor management, high cost structure, economic changes and failure of major projects were the significant factors contributing to the performance decline during the crisis of 1997/1998, while restructuring strategies was important strategies adapted to turnaround firms.
Role Stressors and Job Performance: An Empirical Investigation in Malaysia Nasurdin, Aizzat Mohd.; Khuan, Soon Lay
The South East Asian Journal of Management Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

The purpose of this study was to empirically evaluate the influence of role stressors (role conflict and role ambiguity) in predicting job performace (task performance and contextual performance). Survey data was drawn from a sample of 136 customer-contact employees within the telecomunications industry of Malaysia. Results of the regression analyses showed that role conflict alone had a significant and negative relationship with task performance. On the other hand, both role conflict and role ambiguity were found to be significantly and negatively related to contextual performance. Implications of the findings and directions for future research are discussed.
Factors Affecting the Online Shoppers' Satisfaction: A Study of Indian Online Customers Sumanjeet, Sumanjeet
The South East Asian Journal of Management Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

The growth of E-Commerce as a business technology has been phenomenal. The Internet and its enabled technologies are just few years old and is already being viewed as the world's most revolutionary development. It has created a universal platform for buying and selling goods and services and driving important business process inside the organization. Small and large companies are using the Internet to make their product information, ordering, and customer support immediately available to help buyers and sellers to make contact. Not only organizations, but customers are also finding some of the greatest of this computer technology come from the E-Commerce application that significantly lower purchase transaction costs by eliminating middlemen in the distribution channels, saves time and energy, wider choices and price comparison. The growing use of Internet and online banking facilities in India provides a developing prospect for the e-marketers. If the marketers know the factors affecting online buyers' behavior and buying habits, then they can further develop their marketing strategies to convert potential customers into active ones, while retaining the existent online customers. Therefore, it is very important for the e-marketers to find out what factors make the customers satisfied and what makes them unsatisfied. This paper empirically examines a survey of 200 customers located in Delhi, Haryana, and Noida. The study examines the factors affecting satisfaction level of online customers. Added to this, the study also try to find out what Indian online customer prefers to buy and what is most preferable mode of payment.
Assessing Measurement Invariance of Customer Value Scale across Two Distinct Groups of Managers and Customers Nasution, Hanny N.
The South East Asian Journal of Management Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

The paper investigates measurement invariance of customer value construct across different populations (managers and customers). The purpose in doing this analysis is that whether the constructs were being mapped from two disctinct groups. Data for this study comes from two samples: hotel managers and hotel guests. All classified hotels across Indonesia were included. A total 231 managers and 385 customers responded to the survey. The results indicate the cocnceptualisation and operationalisation of customer value developed in this study, does not significantly generalise across managers and customers. The results further indicate that the construct has robust psychometric properties; however, the construct was perceived differently by managers and customers.

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