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Jurnal Ilmiah Hospitality Management
Published by Institut Pariwisata dan Bisnis Internasional
ISSN : 20875576     EISSN : 25793454     DOI : https://doi.org/10.22334/jihm
Core Subject : Social,
Social Sciences
JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya. Jurnal Ilmiah Hospitality Management diterbitkan dua (2) kali setahun, pada bulan Juni dan Desember
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 11 Documents
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Search results for , issue "Vol 4 No 2 (2014)" : 11 Documents clear
ANALISIS KEBIJAKAN KREDIT TERHADAP EFEKTIVITAS PENGUMPULAN PIUTANG DI BALI GARDEN HOTEL Ketut Sudarsana, SS., MM.
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (559.242 KB) | DOI: 10.22334/jihm.v4i2.52

Abstract

Hotels do credit sales to increase sales , but also should consider about credit terms and also how the path should be taken in the collection of accounts receivable policy . This has often times become a problem in the process of collecting receivables where companies only consider one or two things that a strength of the debtor or loan recipient . The slow turnover rate and the amount of the accounts receivable average collection of accounts receivable could be due to the credit policies applied by the Bali Garden Hotel is less efektif.Pokok problem of this study is the extent to which the effectiveness of credit policy should be set out in the Bali Garden Hotel ?To avoid widespread discussion of the subject matter , the study was limited to the collection of accounts receivable credit policy of the travel agent . While other accounts not examined.The results of the analysis of the results obtained credit policies established by the management of Bali Garden Hotel , has not been properly implemented . This can be evidenced from the few things that still deviate from established procedures and theories associated with the credit policy . Credit analysis has been done on the discussions , the collection of accounts receivable that will take place in Bali Garden Hotel is not effective because it does not meet the standards set . This is evidenced by some of the quantitative analysis is relevant in calculating the effectiveness of the collection of accounts receivable at the Bali Garden Hotel , namely : Turn Over Accounts Receivable, Accounts Receivable Average Collection Period, and Accounts Receivable as Percentage of Revenue. 
PENGARUH KEBIJAKSANAAN KREDIT TERHADAP PIUTANG PADA HOTEL RAMADA BINTANG BALI RESORT KUTA BALI Ida Ayu Agung Ngurah Indrawati
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.665 KB) | DOI: 10.22334/jihm.v4i2.53

Abstract

Credit sales in hospitality industry is a strategy to increase sales and eventually increase profit. This strategy contains risks can not be uncollectible receivables due from credit rule which includes credit period, credit standards, collection of receivables wisdom, wisdom pieces, and conditions of economic activity and the level of credit monitoring is thought to affect doubtful accounts. This study tried to determine the effect of credit policy towards bad debts at Ramada Bintang Bali Resort Tuban.            The results showed the effect of the credit period for doubtful accounts is based on linear regression analysis is to have a relationship or a positive effect, which means the onset of bad debts caused by the hotel management continue to loosen credit policy given to customers. Determination analysis results showed the level of influence of the credit period to the ups and downs of bad debt amounted to 26% while the remaining 74% is influenced by other factors.            Given the influence of a positive credit period and the rise and fall of the bad debt, then the company should pay attention and lending policies provide for sanctions subscription flowers that do not pay their obligations at a specified time limit.
STRATEGI PENGEMBANGAN OBJEK WISATA DESA TENGANAN PEGRINGSINGAN KABUPATEN KARANGASEM Anak Agung Gede Wijaya
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (481.799 KB) | DOI: 10.22334/jihm.v4i2.54

Abstract

The purpose of this research is to examine the readiness Tenganan Pegringsingan village as the village tourism object, physically and non-physically, examine the strategy and suitable improvement model to be excellent village tourism object and pro village people. Purposive Sampling is used for the research method, and the respondent are the tourists and the elder of the society. To collect the data. It’s used observation, structural interview, and documentary. To analyze the data, it’s used SWOT analysis method. The result of the research shows the potency of tourism which is owned by the village as agricultural tourism and cultural tourism. But the facilities and infrastructural tourism in the village are not complete enough for the readiness of tourism object. That’s why to improve it. It needs strategy by building physic and non-physic facilities. To be an ideal village tourism object which can compete with other tourism objects, so it needs strategy to build the physic and non-physic facilities.
ANALISIS PENGENDALIAN INTERN TERHADAP PERSEDIAAN BAHAN MAKANAN DI HOTEL MELIA BALI VILLAS & SPA RESORT I Putu Arnawa
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.103 KB) | DOI: 10.22334/jihm.v4i2.55

Abstract

This Research is meant to know how observation system applied by Hotel Melia Bali Villas & Spa Resort to acceptance procedure, depository and expenditure of food-stuff. As for is technics of research the used Technics of Descriptif Comparability that is by comparing among existing theory with fact in execution of goodness at part of acceptance, depository, and expenditure of food-stuff. From result of this research find 1). The happening of deviation among theory with execution of goodness part of acceptance, depository, and part of outflow of goods or food-stuff, 2). Totally there are damage above 1% from specified tolerance range that is 1%. 3). Existence of deviation indication in good procedure at acceptance procedure, Depository and Outflow of goods or food-stuff, this matter because weakening of observation intern in each shares, so that cause the happening of damage of Food-Stuff which high enough. As for type deviation of procedure that happened are following : Less accurate to acceptance pursuant to Note Purchase Order, do not use Standard of Purchase Specification, Depository Method take no account of classification of materials, and Outflow of goods or food-stuff without Store Room Requesition and without method of FIFO which have been specified. So that generate damage of materials, so that cause purchasing anggagaran become to mount, sale of natural food of degradation, and advantage of ever greater company
PERSEPSI & EKSPEKTASI WISATAWAN TERHADAP PELAYANAN HOTEL MELATI DI KAWASAN UBUD KABUPATEN GIANYAR Dewa Gede Putra; I Wayan Pantiyasa
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.818 KB) | DOI: 10.22334/jihm.v4i2.56

Abstract

In general this research aims at knowing tourist perception toward the service provided by the small (melati) hotels around Ubud area;  knowing the most influential indicators toward the service of small (melati) hotels in Ubud area. Total samples of the research area 38 melati hotels, while total of respondents are 399 tourists. Researched variables/indicators are 21 indicators wich are related to service dimensions (servqual), namely direct form/proof dimensions tangible, reliability, responsivenees, assurance, and empathy. Analysis applied for this research is the frequency distribution to know how important or how good the service is offered, and performance-importance analysis to rank all the quality determining variables and to indentify actions.The result of servqual analysis shows that all variables/indicators indicate satisfying performances, in which average scores of perception (performance) are bigger than average scores of expectation (necessity) which means satisfied. Therefore, it can be said that guests staying at melati hotels in Ubud area state that the hotel services are satisfying. The result of the importance-performance analysis shows that from 21 variables/indicators evaluated, none of the service indicator exists on quadrant 1 (main priority), 10 service indicators exist on quadrant 2 (maintain achievement), 8 indicators exist on quadrant 3 (low priority), and 3 indicators exist on quadrant 4 (excessive). Whereas, the service indicators of melati hotels which are most influential according to guest evaluation, are such those shown in quadrant 2, namely: commitment realization, sympathetic attitude towards guests, service offered rightly, service offered at the time agreed, accurate noting system, staff willing to assist guests, reliable staff, comfortable feeling on transaction, friendly attitude of staff, and well-knowledgeable staff.
PERSEPSI DAN EKSPEKTASI WISATAWAN MANCANEGARA TERHADAP INDUSTRI RESTORAN DI KABUPATEN BADUNG I Nyoman Arcana, SE., M.Par
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.834 KB) | DOI: 10.22334/jihm.v4i2.57

Abstract

This study aims to explore foreign tourist’s satisfaction performance, variables determine satisfaction performance, perceptions and expectations towards restaurant industry at Badung Regency, especially at Tanjung Benoa, Nusa Dua, Jimbaran, Kuta, and Seminyak area.Based on previous studies conducted by Dogdubay and Avcikurt (2008), Andaleeb and Conway (2006), Pun and Ho (2001), Kivela, et all (2000), and Cousins (2002), there were 36 performance’s variables and 4 satisfaction’s variable used in this study which is consist of 7 variables on food quality (reliability), 6 variables on service quality (responsiveness), 3 variables on brands/popularity, 5 variables on convenience, 11 variables on ambiance, and 4 variables on  price. Total respondent on this research were 156. The methodology or approach used in this study were “mean” and  Important-Performance Analysis.  This study shows that 3 attributes of satisfaction’s performance located at Quadran A, 17 attributes at Quadran B, 13 attributes pada Kuadran C, and 3 attributes at Quadran D. The result findings in this study indicates  there were 29 attributes with good performance, and 7 attributes with very good performance., and there were 13 attibutes met or over expected, and 23 attributes under expected. Practical implications of this study was that restaurant managers supposed  to improve performances on attributes such as: tasty food, friendly/polite/helpful staff, overall cleanliness, toilet, fresh food, consistent standard of food quality, food presentation & garnished, healthy food, speed of service, consistent standard of service quality, location, and view from restaurant. 
EFEKTIVITAS PELATIHAN DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN BUTLER DI THE SEMAYA BALI I Made Sucipta Adnyana, SE.MM
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (432.245 KB) | DOI: 10.22334/jihm.v4i2.58

Abstract

The training is aimed to know the effectiveness of a butler in order to increase service to guest. This research using technical or descriptive qualitative data explained which has been collected logically and accompanied by arguments to be a conclusion. Intrumen used in collecting data of a questionnaire that is to put the question to writing systematically the butler and analysis by the use of the scale based on an assessment likert scale. Overall ability of a butler included in the category of good enough. And training programs already run includes in good category. But there ' s some things to be stepped up, adding that the training the material to fit the needs of a butler.
TINGKAT KEPENTINGAN DAN KEPUASAN WISATAWAN AUSTRALIA TERHADAP PELAYANAN GARUDA INDONESIA PADA RUTE PENERBANGAN LANGSUNG AUSTRALIA-BALI Magdalena Massenga, SE., MM
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (404.693 KB) | DOI: 10.22334/jihm.v4i2.59

Abstract

The growth of tourism sectors in Bali offers prospected bussinws opportunities to Garuda Indoninesia aircraft provides air transportation services from/to their homeland. As Australian tourist market is the biggest market in Bali, this study aims to explore the services performance, level of important factors of service performance of Garuda Indonesia at direct flight Australia –Bali route.Total 56 respondents contribute in this study which departed from several airport in Perth, Sydney, Tullamarine (Melbourne), Canberra, Adelaide, and Brisbane to Bali. Important-Performance Analysis used as approch in this study based on the recommendation of previous study by Martilla and James (1977). Service attributes measured in this study adopted from Garuda Indonesia service attributes which consist of 1) On Time Performance, 2) Website Service (www.garuda-indonesia.com), 3) Call Centre Service, 4) Sales Office Service, 5) Ticketing service at Airport, 6) Customer Service Desk, 7) Check-in service, 8) Arrival Assistance & Transfer Desk, 9) Executive Lounge Garuda, 10) Boarding Management, 11) In Flight Sales, 12) Cabin Crew Service, 13) Cabin Condition (Ambience & Cleanliness), 14) Seat Comfort, 15) Lavatory Cleanlines & Function), 16) Food & Beverage (Quality & Quantity), 17) In Flight Entertainment (Audio Video & Reading Material), 18) Cabin Amenity (Blanket, Towel, Pillow, Toilet Kit), 19) Baggage Service, 20) Complaint Handling, 21) Loyalty Program (for Frequent Flyer Program), 22) Overall Staff Greeting & Announcement.Research finding shows that there were 11 service attibutes catagorized as very important attributes,  11 others attributes catagorized as less important attributes,  19 service attributes performance met passengers expectation, and 3 attributes under passengers expectation.This study recommends Garuda Indonesia Management to retain service attribute’s performance which classified as in Quadran B, and ignores service attributes performance which classified as in Quadran D because of over valued by passengers.
ANALISIS POTENSI DAN PELUANG SEBAGAI DESTINASI WISATA PENGAMATAN BURUNG ENDEMIK (BIDRWATCHING) Ratri Paramita; AAI M Septiviari
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (491.3 KB) | DOI: 10.22334/jihm.v4i2.60

Abstract

Tourism Regions West Flores is not only a tourist attraction Komodo National Park (KNP) as a World Heritage Site which has become an international tourist attraction. However, West Flores also stores the value of diversity of fauna in the form of four species of birds that have the potential as a tourist endemic bird watching. From the tourist market trend in the past 10 years, tourists birdwatchers (Birdwatcher) are rising significantly. So that this phenomenon provides a significant opportunity for Indonesia as a State No. 1 in the world as a country which has the largest number of endemic birds in the world with 372 endemic bird species. This is very good potential to be developed in improving the welfare of society through the development of alternative tourism industry sector. 
PENGARUH CITRA MEREK TERHADAP MINAT BELI WISATAWAN PADA KOMANEKA RESORTS & SPA GROUP DI KAWASAN PARIWISATA UBUD, GIANYAR I Nyoman Wiratnaya
Jurnal Ilmiah Hospitality Management Vol 4 No 2 (2014)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (331.62 KB) | DOI: 10.22334/jihm.v4i2.61

Abstract

The growth of Ubud district as famous tourist destination in Gianyar regency implies a tight competition in hotel industry at this area to capt potential markets, especially foreign tourists. To take a strategic market advantages, hotel industry in Ubud Area supposed to relies on product’s attibut function and brand image. Recently, hotel industry recognized “brand” as a very important asset that can attract potential customer’ purchase intention.  Customer recognized brand as not just name, sign or symbol, but brand is a promises, prestiges, social status, or values of hotel supposed to give their customers features, benefits, and services. This study aimed to explore the impact of Brand Image on tourist’ purchase intention at Komaneka Resorts & Spa group which consists of Komaneka at Monkey Forest, Komaneka at Tanggayuda, Komaneka at Bisma, and Komaneka at Rasa Sayang, Ubud. The methodology applied at this study is symple regression model with SPSS 17.00. This methodology was chosen because this study assumed “brand” influenced tourist intention to purchase.The findings of this study was there’s a significant impact of brand image on purchase intention at Komaneka Resorts & Spa Group, Ubud, Gianyar with R Squared 0,616. This means 61,6 % of tourist’s purchase intention influenced by brand image, and 38,4 % influenced by others factors.This study recommend hotel managers to develop and improve their hotel’s brand image to grap strategic market position.

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