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The relationship between workload and nurse stress levels Silvia Haniwijaya Tjokro; Ariawan Wangsa Saputera; irawati marga
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: Hospitals have very complex work systems and activities to continue to provide the best health services for patients. The continuity of these services is supported by various resources, one of which is a nurse. The high number of hospitalized patients with respiratory problems is a challenge for nurses in the Cempaka room. The application of SOP and the use of strict PPE is a separate stressor for nurses. Methods: This study used a study correlation design, a Cross-Sectional approach. The study population was all nurses in the Cempaka room of the hospital. X as many as 44 nurses, using the total sampling technique, The independent variable is the workload, the dependent variable is the stress level. Data retrieval using questionnaire sheets, ordinal data scales. Analysis using spearman rank corelation test with alpha 0.05. Results: The results of the study found that most respondents (59.1%) had a moderate workload, and most respondents (61.4%) had moderate stress levels. The Spearman rank corelation test showed there was a meaningful relationship between workload and nurse stress levels (p = 0.001 < 0.05 then H0 was rejected). Conclusion: The workload is so much in meeting needs, handling problems and ultimately very draining energy both physical and cognitive abilities, which has an impact on the nurse's stressor

What Make`s Patient Loyalty at Adi Husada Kapasari Hospital Surabaya? Roberto A Geonarso; Ariawan Wangsa Saputera; Afif Kurniawan
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: hospital is a comprehensive health service institution. In addition to curative and rehabilitative activities, hospitals also have promotive and preventive activities. Demand for health services increases along with population growth and the improvement of health services. The existence of the hospital is largely determined by the marketing strategy. A good marketing strategy will result in good patient loyalty. Every patient wants good and quality health services. Aims: This research was conducted at Adi Husada Kapasari Hospital to determine the relationship between brand image, service quality, and trust that has been built by the hospital on patient loyalty. Methods: The average number of outpatient visits was 70 patients. Then calculated the number of samples with simple random sampling and obtained a minimum sample of 49 people. This study used a cross-sectional method using a questionnaire and was conducted on the patient or the patient's companion. The independent variables in this study are brand image, service quality, and trust. dependent variable is patient loyalty. Results: The results of data collection showed that the level of patient loyalty was sufficient. The results of the spearman-rho test show that there is a relationship between brand image (0.604; 0.000), service quality (0.411; 0.000), trust (0.941; 0.000), and patient loyalty at Adi Husada Kapasari Hospital Surabaya. Conclusion: There is a relationship between brand image, service quality and trust on patient loyalty. Several studies have proven that the combination of these three independent variables will have an impact on the loyalty of consumers or service users. There needs to be an increase in service quality towards friendliness to patients. This is to improve the hospitality felt by patients at the Adi Husada Kapasari hospital.

Tingkat Kepuasan Pasien BPJS dan Non BPJS terhadap Pelayanan Kesehatan Irawati Marga; Silvia Haniwijaya Tjokro; Novita Fajriyah
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: Satisfactory health services are everyone's expectations, so the government makes policies with health insurance that are mutual cooperation by creating a National Health Insurance program and organized by the Social Security Administering Body. However, not all BPJS users get satisfaction with health services, as well as other insurance users. Aims: This study aims to compare the level of satisfaction with health services between patients using BPJS and other insurance users. Methods: The design used in this study was Cross Sectional. The total sample size is 80, namely 40 BPJS patients and 40 non BPJS patients with purposive sampling technique. The research variables consisted of: the level of patient satisfaction (dependent) and health services (independent). The questionnaire on the level of patient satisfaction and health services uses an instrument that has been developed by the management of Adi Husada Kapasari Hospital. Data were analyzed by Spearman rank correlation and Chi-square test with a significance level of 0.05. Results: The results showed BPJS patients were not satisfied (25%) and satisfied (25%) towards health services. However, non -BPJS patients are mostly satisfied (35%) for health services. This is because the entire staffing status of health workers has become a permanent employee, and the length of work of health workers has been 2-3 years so that health services to BPJS and Non BPJS patients do not look at the patient's status, all patients are treated equally in providing health services. Conclusion: Adi Husada Kapasari Hospital is expected to continue to provide quality and satisfying health services to patients regardless of insurance participants. Improving the quality of health services to always be developed following the development of science in the health sector.

Patient Satisfaction in Prescription Redemption at the Pharmacy Unit of X Hospital Surabaya Hermanto Wijaya; Roberto A Geonarso
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: One of the main services in hospitals are the pharmacy department. Pharmaceutical services are expected to be carried out according to established standards, to provide excellent service to patients. Aims: To determine the relationship between the quality of pharmaceutical services and patient satisfaction in the pharmaceutical installation of X Hospital Surabaya Methods: Quantitative research with cross sectional study design. The inclusion criteria in this study were patients/patients' families, aged 20-65 years, and willing to fill out a complete questionnaire. The independent variable is the quality of pharmaceutical services at X Hospital, the dependent variable is patient satisfaction at the X Hospital pharmacy installation. The study population was all patients both inpatient and outpatient at X Hospital, with a minimum sample size of 53 people. Results: Most of the respondents were female (60.38%), aged > 60 years (49.06%) with polyclinic visits mostly 3-4 times and most were college graduates (PT) (43.40%). There was a relationship between satisfaction of respondents with redemption process of drug prescriptions at the Pharmacy Unit of X Hospital Surabaya (p= 0.000 (α≤0.05) and r = 0.498). This shows that the respondents' expectations of the tangible, reliability, responsiveness, assurance and empathy components were well fulfilled. Satisfaction from several of these dimensions indicates a good match between the quality of service at the X Hospital Pharmacy Unit and the level of patient satisfaction. Conclusion: The quality of service at the Pharmacy Installation of X Hospital must be maintained and improved to provide satisfaction to the community. Accuracy in carrying out procedures and supported by the optimization of tangible components, reliability, responsiveness, assurance and empathy can certainly be a form of commitment in maintaining the quality of service in hospitals

Knowledge and Completeness of Covid-19 Vaccination Marline Merke Mamesah; Ariawan Wangsa Saputera; Hermanto Wijaya; afif Kurniawan
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: Corona Virus Disease (Covid-19) is a new type of virus that attacks the body's immunity and can cause death. The death rate due to the virus varies, depending on the infected population, regulations applied by the government, and the availability of laboratory tests. Aims: This study aims to determine the relationship between knowledge of Covid-19 vaccination and the completeness of Covid-19 vaccination in the area of Rt.06 Rw.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District. Methods: This study uses a correlation study design with a Cross-Sectional approach. The research population was residents of RT.06 RW.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District, with a sample of 47 respondents taken using a simple random sampling technique. The independent variable is knowledge of the covid-19 vaccination, the dependent variable is the completeness of the covid-19 vaccination. Data were collected using a questionnaire, with an ordinal data scale and analyzed using the Rank Spearman Correlation test (alpha 0.05). Results: The results showed that almost half of the respondents (47.7%) had good knowledge about Covid-19 vaccination, and most of the respondents (72.3%) had incomplete vaccinations. Based on the Spearman Rank test analysis showed that there was an opposite relationship between knowledge and completeness of vaccination (p 0.000 < 0.05), and the correlation coefficient was -0.453, meaning the strength of the correlation between the two variables was strong. Conclusion: There is a significant relationship between knowledge and completeness of vaccination. So, it is hoped that it can add insight into public knowledge and awareness regarding the willingness to vaccinate against Covid-19.

Risk Factors that Affecting Hypertension Incident Among Adult & Elderly in Tambaksari, Surabaya. Linta Meyla Putri; Marline Merke Mamesah; Iswati Iswati; Caturia Sasti Sulistyana
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: Surabaya city has a high rate of hypertension, one of the region which has highest incidents of hypertension is Rangkah, Tambaksari. The number of hypertension incidents in Tambaksari placed 5th ranks of region which has largest hypertension incidents. Aims: The aim of this study is to analyze the risk factors for hypertension in Rangkah Village, Tambaksari District, Surabaya City Methods: Discriptive analytical research using cross sectional approach. The sample in this study were 44 respondents. Results: The majority of respondents who were at high risk of hypertension are women (60%), pre-adult age group (46%), have primary school education (36.2%), have jobs in the private sector (46%) with the majority of income > IDR. 2,000,000,- . There were significant relationship between nutritional status (p-value= 0.000; OR=3.097), physical activities (p-value= 0.031, OR=1.582), large coffee consumption (p-value= 0.037, OR=1.537), and stress (p-value = 0.031, OR = 1.582) with the risk of hypertension in the Rangkah area, Tambaksari, Surabaya City. Conclusion: There were significant relationship between nutritional status, physical activities, heavy coffee consumption and stress with the risk of hypertension in the Rangkah area, Tambaksari, Surabaya City.

Catasthropic Health Expenditure Analysis Based on Cataracts Severity at Public & Private Hospital in Surabaya Linta Meyla Putri; Thinni Nurul Rochmah; Ernawaty Ernawaty
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: The rate of visual disorders due to cataracts in Indonesia is the highest in Southeast Asia region and got the third place in the world at 1.47%. The prevalence of cataracts in East Java Province based on Riskesdas 2013 was 1.6%. Every year as many as 38 thousand residents of East Java Province are threatened with cataracts. Cataracts require a very large cost for medication. Aims: This study aims to conduct a Health Expenditure Analysis of cataract patients at Public and Private Hospital in Surabaya. Methods: Observational analytical research using quantitative methods. The time approach used for this research is a prospective design. The sample in this study were 174 patients. Results: Based on the results of the study, there was a significant difference (p-value = 0.001) between the Health Expenditure of cataract patients in private hospitals and government hospitals. The average health expenditure at private eye hospitals was higher than that of government eye hospitals, with an average difference -an average of IDR 4,240,030 per patient. Even so, patients from private and government hospitals experienced catastrophic health expenditure. Based on the chi-square test, there was a significant relationship between cataract severity (p-value¬= 0.001) and the incidence of catastrophic health expenditure. Conclusion: Catasthropic health expenditure can be experienced by patients in both private and public hospitals due to health costs incurred for cataract treatment for a period of 3 months.

Strategies for Improving Effective Communication and Patient Safety with SBAR among Healthcare Teams in Hospitals: A Systematic Review Novita Fajriyah; Hermanto Wijaya; Marline Merke Mamesah; Irawati Marga
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: Ineffective communication between a team of health workers will certainly have an impact on the success of treatment and cause side effects for patients. Adverse events are often analyzed to illustrate the impact of patient safety on quality of care. The side effects referred to are injuries caused by medical behavior that result in prolonged hospitalization and/or disability upon patient discharge. Objective: This systematic review aims to identify the effectiveness of strategies to improve effective communication and patient safety with SBAR among healthcare teams in hospitals. Methods: A systematic review of quantitative and qualitative studies with narrative synthesis. Literature search was sourced from three databases (Medline, CINAHL, and Science Direct) between September 2019 – March 2022. Participants A variety of health professionals including nurses and doctors. Results: The actions required when using the SBAR tool are as follows: situation, briefly state the problem, briefly present background information relevant to the situation, assess, provide analysis and consider various options, and recommend a specific course of action or treatment. Conclusion: This review found evidence that to improve effective communication and patient safety through the application of SBAR, especially when used to provide services to patients in hospitals, especially for emergency, urgent and time-sensitive actions. However this evidence is limited to certain circumstances such as telephone communication.

Effectiveness of hand Washing Training Based on Kirkpatrick Theory Level I and II on Nurses Vinna Amalia Damayanti; Ernawaty Ernawaty
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: Hospitals have an obligation to provide education and training to staff who are potentially exposed and have direct contact with patients. This research was conducted because the number of handwashing non-compliance in 2017 was still above the standard set by hospital at 0%. Aims: To analyze the elements of hand washing training on nurses based on the training effectiveness by Kirkpatrick’s 2- Level theory. Methods: This research was descriptive, using a questionnaire to know the effectiveness of the training and knowledge. The sample consisted of the nurses at DKT Gubeng Pojok Hospital Surabaya. The sampling technique was total sampling with 14 nurses who participated in the training and also 20 nurses who did not participate. Results: Level 1-reaction starting from the time of training implementation to the classification of trainers get effective results. Level 2-learning got good results on the level of knowledge and ability to remember the material, nurses who took part in the training with scores of 78.57 and 79.29, while for nurses who did not take part in the training with scores of 71 and 64. Conclusion: The level 1-reaction and level 2-learning get effective results. Researchers provide suggestions for hospitals to be able to provide some other training needed by hospital employees.

Factors Causing the Intention to Stop Smoking in Teenagers Afif Kurniawan; Silvia Haniwijaya Tjokro; Etika Purnama Sari; Roberto A Geonarso
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Background: the trend of teenagers hanging out with their friends nowadays is smoking. Many teenagers in Indonesia smoke because they are carried away by their environment. According to The Tobacco Control Atlas ASEAN Region 5th shows that Indonesia is the country with the highest number of smokers. The younger the smoking age, the longer the smoking habit. The longer a person's smoking habit, the greater the chance that person will get sick from smoking Aims: This study aims to look at factors from within adolescents to be able to bring up the intention to quit smoking. Methods: This study used a cross-sectional design. The sample selection used purposive technical sampling with a vulnerable age of 13-21 years. Logistic regression analysis was used to see whether there was a relationship between attitudes, subjective norms, perceptions, and self-efficacy towards the intention to quit smoking. Results: 30 teenagers were sampled in this study, aged 13-20 years, and the majority were in grade 3 of junior high school. Self-confidence or self-efficacy is the variable that has the greatest influence on the emergence of intention to stop smoking (0.000; 0.845). The existence of a very strong self-confidence to be able to quit smoking will bring up a very strong intention as well. Conclusion: smoking is an activity that is very detrimental to oneself and others. Many teenagers today since junior high school already have a smoking habit. Therefore, it is necessary to have a special method to bring out the intention of teenagers to quit smoking

Home Page

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Reviewer

Google Scholar

Contact Name
LINTA MEYLA PUTRI

Contact Email
uppmadihusada@gmai.com

Phone
+6281336124401

Journal Mail Official
jhmr.adihusada@gmail.com

Editorial Address
Sekolah Tinggi Ilmu Kesehatan Adi Husada Jl. Kapasari No.95, Surabaya

Location
Kota surabaya,

Jawa timur

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name LINTA MEYLA PUTRI

Contact Email uppmadihusada@gmai.com

Phone +6281336124401

Journal Mail Official jhmr.adihusada@gmail.com

Editorial Address Sekolah Tinggi Ilmu Kesehatan Adi Husada Jl. Kapasari No.95, Surabaya

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
LINTA MEYLA PUTRI

Contact Email
uppmadihusada@gmai.com

Phone
+6281336124401

Journal Mail Official
jhmr.adihusada@gmail.com

Editorial Address
Sekolah Tinggi Ilmu Kesehatan Adi Husada Jl. Kapasari No.95, Surabaya

Location
Kota surabaya,

Jawa timur

INDONESIA