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JOBSTRON
Published by Sekolah Tinggi Ilmu Administrasi Bagasasi
ISSN : 29875579     EISSN : 29874017     DOI : https://doi.org/10.61317/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
JOBSTRON aims to publish conceptual articles, reviews, and research in the fields of Business administration, particularly focusing on the main problems in a wide range of fields including accounting, finance, taxation, auditing, business research, human resources, management, marketing, digital Business, economics and related subjects. JOBSTRON invites original manuscripts on theoretical papers, empirical work, literature reviews, and case studies dealing with basic and applied topics on the above-mentioned fields.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol 1 No 1 (2022): Volume 1 Number 1, April 2022" : 5 Documents clear
PERAN CUSTOMER SERVICE DALAM PENINGKATAN KUALITAS PELAYANAN KEPADA PELANGGAN Risna Haryati; Rina Rostiana
Journal of Business Administration Vol 1 No 1 (2022): Volume 1 Number 1, April 2022
Publisher : STIA Bagasasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61317/js.v1i1.2

Abstract

The social development of Indonesian society is currently leading to an information society, namely a society that places telecommunications as a source of activity in carrying out daily activities. The current development into the digital era is a term for the emergence of digital, internet networks, especially computer information technology. The digital era itself is often used to describe digital technology. The Internet has become familiar to people. Nowadays, the internet has become part of our daily needs, as if we can't live without the internet. The problem in this research is how is the role of customer service at PT Solusi Prima Connectivist Bandung? This study aims to see the impact of SOP on customer service. This type of research uses a qualitative research approach and uses descriptive-qualitative types, and uses primary and secondary data. The method of data collection in this research is interviews, observation, and documentation. Then, data processing and analysis techniques were carried out in three stages, namely: data reduction, data presentation, and concluding. The results of the research on the role of customer service in providing services are in two categories, including the basic service strategy, which includes employees on duty in the customer service department, who must be friendly and communicative. Meanwhile, the main service quality includes competence, trust and be trusted, contribution, honesty, social, environmental care and innovation.
KUALITAS PELAYANAN JASA DAN RELATIONSHIP MARKETING SERTA PENGARUHNYA TERHADAP KEPUASAN DAN LOYALITAS PERUSAHAAN PENGGUNA JASA KEAMANAAN Iin Surtiah
Journal of Business Administration Vol 1 No 1 (2022): Volume 1 Number 1, April 2022
Publisher : STIA Bagasasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61317/js.v1i1.4

Abstract

Customer loyalty has not been optimal due to customer satisfaction which is still not optimal due to the lack of good service quality and relationship marketing. The purpose of this study was to determine the effect of service quality and relationship marketing on the satisfaction and loyalty of companies using security services at Red Guard Security Bandung. This research was conducted with a sampling study at the company's partner Red Guard Security Bandung. The research method used is path analysis. (path analysis). The total number of respondents was 67 people. Based on the results of research and data processing, it can be seen that the Service Quality variable (X1) has a Direct influence of 32.40%, and the Indirect influence through its relationship with Relationship Marketing (X2) is 10.20%, so the total effect is 42.60%. The relationship Marketing variable (X2) has a direct effect of 18.60%, and the indirect influence through its relationship with service quality (X1) is 10.20% so the total effect is 28.80%. The results of the calculation of the coefficient of determination (r squared) expressed in percentages describe the contribution of all independent variables, namely Service Quality (X1), Relationship Marketing (X2) to Customer Satisfaction (Y) amounting to 71.40%. In comparison, the implications of Customer Satisfaction in determining variations in Loyalty (Z) (Y) is 79.60%. Meanwhile, other factors that were not examined and influenced loyalty were at Red Guar Security Bandung, indicated by the value of Pyє = 0.204 or 20.40%. From the results of this study, it is expected that the company will be able to encourage better service quality by improving various aspects of service to create optimal customer satisfaction which will ultimately have an impact on customer loyalty.
DETERMINAN YANG MEMPENGARUHI PADA KINERJA KARYAWAN PT. VIRTUS FACILITIES SERVICES AREA BANDUNG Fitriani Fajar; Rommy Mochamad Ramdhani; Santi Maria
Journal of Business Administration Vol 1 No 1 (2022): Volume 1 Number 1, April 2022
Publisher : STIA Bagasasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61317/js.v1i1.5

Abstract

Human resources in a company are valuable assets because they can affect the existence of an organization in the future. Each company has different management in creating a good performance for its human resources. Good performance management will realize high-performance productivity in the organization. Many factors that affect employee performance include compensation and a non-physical work environment. Researchers formulate problems on the impact of the determinants on employees to measure performance. This study aims to determine how the determinants (compensation and non-physical work environment) affect employee performance. The research method used is descriptive quantitative which describes the data obtained from PT Virtus Facilities Service Area Bandung. The results of the analysis obtained from the factors that affect performance, by measuring the scale of the indicators are quality, quantity, timeliness, independence, and independence.
PENGARUH JUMLAH SIMPANAN TERHADAP PEROLEHAN SISA HASIL USAHA PADA KOPERASI DHARMAGHATI KSATRIA JAYA CIMAHI PERIODE 2011 – 2015 Herlys Prasasti; Hadi Juwanda
Journal of Business Administration Vol 1 No 1 (2022): Volume 1 Number 1, April 2022
Publisher : STIA Bagasasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61317/js.v1i1.12

Abstract

The purpose of this study was to determine the influence of the total deposits to the acquisition of net income at Cimahi Dharmaghati Ksatria Jaya Coorperative, periods of 2011-2015. The method used quantitative and descriptive methods. Analysis of the data used Kolmogorov-Smirnov normality data test, Pearson Product Moment Correlation Analysis, Linear Regression Analysis, determination coefficient and hypothesis test (t test). The results of the data normality test was 0.853 above 0.05, which that both variables were normally distributed. Then the results of the Pearson product moment correlation analysis was 0.830, which meant the amount of deposits with the acquisition of net income had a very strong correlation. Moreover, the results of the coefficient of determination was 68.9%. It showed that net income was influenced by the amount of deposits amounted to 68.9%. Yield data from linear regression analysis was Y = 197.125 + 0.14 X. Moreover, the results of the hypothesis test (t test) was t-count < t-table (2.574 <3.182), the amount of deposits did not significantly influence net income. The problems that occurred at Cimahi Dharmaghati Ksatria Jaya Coorperative the number of deposits and the acquisition of net income from the coorperative members who took his mistress but still had the right to apply for loans. Furthermore, the decrease in loan interest rates occured. The writer suggest based on the above problems where members who already do not have the savings are not entitled to make loans and coorperative provides loan rates based on the term of loan
THE EFFECT OF USING MARKETPLACES ON MICRO, SMALL AND MEDIUM ENTERPRISES (MSMES) ON COMMUNITY SATISFACTION Ade Mardiah Hayati; Tata Dibrata; Childan Fauzi
Journal of Business Administration Vol 1 No 1 (2022): Volume 1 Number 1, April 2022
Publisher : STIA Bagasasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61317/js.v1i1.15

Abstract

MSMEs in Indonesia reached 62.9 million units consisting of; agriculture, animal husbandry, processing, trade, services and communication. In Indonesia, MSMEs have a strategic role and a major influence on the development of the national economy. Era 4.0, it is as if micro, small and medium enterprises (MSMEs) are required to develop competitiveness through the use of digital platforms, including MSME actors in Bandung City. Utilizing the marketplace is a business strategy in the business world, given the increasingly complex problems, the increasing number of competitors and the demand to always keep abreast of developments in the global world which requires us to always act creatively and innovatively. But behind that, there are also factors that hinder the development of a business, such as the inhibiting factors for the development of a business more specifically, namely the difficulty of obtaining market opportunities and expanding the market. In this study used quantitative research methods. In this research, two mutually influential variables were determined, namely the marketplace (X) and community satisfaction (Y). The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The research results obtained indicate that the marketplace for SMEs will affect community satisfaction. This was produced through the results of the influence test of 11,950 that the marketplace has a significant influence on people's satisfaction

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