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Eric Harianto
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Magister Management Universitas Ciputra Surabaya UC Tower Lt. 20, Universitas Ciputra Surabaya CitraLand CBD Boulevard, Made, Sambikerep, Surabaya City, East Java 67219
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International Journal of Review Management Business and Entrepreneurship (RMBE)
Published by Universitas Ciputra Surabaya
ISSN : -     EISSN : 27979237     DOI : https://doi.org/10.37715/rmbe
Core Subject : Economy,
Economics, Econometrics & Finance
International Journal of Review Management Business and Entrepreneurship (RMBE) aims as a forum for academics, educators, and practitioners from around the world to communicate research papers, conceptual papers, and best practices about the dynamics of entrepreneurship, entrepreneur, and entrepreneurial person. Coverage of RMBE includes, but is not limited to issues surrounding: Entrepreneurship Business Management Social Science Humanities
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 25 Documents
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Search results for , issue "Vol. 1 No. 2 (2021): International Journal of Review Management Business and Entrepreneurship (RMBE)" : 25 Documents clear
Analysis of Product Variation and Service Quality on Repurchase Intention Mediated by Customer Satisfaction Afika Putri Anjani
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 1 No. 2 (2021): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v1i2.2435

Abstract

The purpose of this study was to determine customer satisfaction as a mediating variable through product variations and service quality to repurchase intention. This research uses a quantitative method with 92 respondents of TB Triguna customers, this research uses a simple random sampling technique. Data collection techniques are using a questionnaire and data analysis used is using SmartPLS (SEM). The analysis technique used is the path analysis test with the aim to find out how much influence customer satisfaction as a mediating variable through product variation and service quality variables on repurchase intention. The results showed that product variation and service quality significantly influenced repurchase intention mediated by customer satisfaction. With each p-value < 0.05 so that the five hypotheses are accepted and indicate that the variable repurchase intention and customer satisfaction can be explained by variable variations in product and overall service quality by 89.7% and the rest is influenced by other factors outside the research model this is 10.3%.
Plywood Production Development Strategy at CV Alaf Denida Alfina Taswirul Fanni
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 1 No. 2 (2021): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v1i2.2436

Abstract

CV Alaf Denida is a local wood-processing company located in Babat, Lamongan, East Java. CV Alaf Denida started their business in 2013 focused on fabrication in processing of sengon (albasia) into bare core as main material for blockboard production. The factory located in Desa Dradah Blumbang. Kecamatan Kedungpring, Kabupaten Lamongan. This research aims to make a design production development strategies at CV Alaf Denida by identifying internal and external factor of the company, analyzing alternative strategies of production development and recommending priority strategies which is used by CV Alaf Denida in developing the products. The research metode is a qualitative method with an intrinsic case study approach. The collecting data method used in this research done with observasion process, interview, and documentation. Analysis tools used for analyzing the data are IFE, EFE, SWOT, and QSPM matrix for showing the priority strategies. The validity test of this research using researcher triangulation, method, and resource data.
Effects of Work Motivation as Variables Intervening Between Autocratic Leadership and Transformational Leadership on Employee Performance in Family Business: (Study at PT. Andalan Medika Sejahtera Abadi) Aisyah Wida Sari
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 1 No. 2 (2021): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v1i2.2437

Abstract

Leadership is an important aspect of an organization or company. The purpose of this study was to measure the effect of work motivation as an intervening variable between autocratic leadership and transformational leadership on employee performance in the family business (study at PT. Andalan Medika Sejahtera Abadi). Respondents in this study were 55 people, all of whom were employees of PT. Andalan Medika Sejahtera Abadi, using quantitative methods and path analysis. In this study, it was found that all variables have a significant and positive effect. However, the relationship between autocratic leadership and motivation has a higher value. The results of this study are unique because they use different subjects from previous studies, namely family business companies.
The Effect of Networking, Online Sales, Offline Sales, and Training on the Trust of Cooperative Members Welly Trilaksono; David Sukardi Kodrat
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 1 No. 2 (2021): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v1i2.2438

Abstract

This study aims to analyze the effect of networking, online sales, offline sales, and training on the trust of members of the Karya Utama Sejati cooperative. This research is important because optimal member trust can be influenced by Networking, online sales, offline sales, and training at Koperasi Karya Utama Sejati. The sample in this study were all members of the Karya Utama Sejati cooperative, totaling 58 people. The research design used is quantitative research with a descriptive approach with an emphasis on theory testing through measurement of research variables through distributing research questionnaires. The analysis technique in this study is to use multiple linear regression analysis with the help of SPSS 20.0 software. The results showed that the networking variables had an effect on member trust, online sales had an effect on member trust, offline sales had an effect on member trust and training had an effect on the trust of members of the Karya Utama Sejati Cooperative and there was a simultaneous influence on networking, online sales, offline sales and training on trust members of the Karya Utama Sejati cooperative. The advice that can be given to the Karya Utama Sejati cooperative is to improve networking, online sales, offline sales, and training to maximize the trust of cooperative members and achieve the vision and mission of the cooperative.
The Effect of Service Quality and Customer Relationship Management Towards Customer Loyalty: (Case Study on Customer GTT Café Mojokerto) Lorenzo Yauwerissa; Jushua Sutanto Putra
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 1 No. 2 (2021): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v1i2.2445

Abstract

This study aims to determine the effect of service quality and customer relationship management on customer loyalty at GTT Café Mojokerto. The population used is all consumers of GTT Café Mojokerto who have visited more than once, while the sample set by the researcher is 124 consumers who have visited at least twice. Data collection techniques in this study were taken by distributing questionnaires to customers who were there and measured based on a Likert scale. The variables used are service quality and customer relationship management as independent variables and customer loyalty as the dependent variable. Furthermore, the researcher processed the data using the SPSS 25 program to obtain significant results in the study. Based on the results of the research analysis, it is obtained the hypothesis that service quality has an effect on customer loyalty and customer relationship management has an effect on customer loyalty and the two variables simultaneously influence customer loyalty so that it can be said that all independent variables influence the dependent variable partially or simultaneously.

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