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JMM17: Jurnal Ilmu Ekonomi dan Manajemen
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : -     EISSN : 23557435     DOI : https://doi.org/10.30996/jmm.v7i01
Core Subject : Economy,
Economics, Econometrics & Finance
JMM17: Jurnal Manajemen Indonesia accepts manuscript research results in the fields of financial management, operational management, marketing management, and human resource management, but not limited to Human Resource, Marketing Management, Financial Management, Operasional Management, Strategic Management, Economy
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 10 Documents
 1 
Search results for , issue "Vol 9 No 02 (2022): September 2022" : 10 Documents clear
STUDY OF SERVICE SPEED AND SERVICE SCAPE AS A BASIC STRATEGY TO INCREASE LOYALTY BY EVALUATING CUSTOMER SATISFACTION AT PT. BANK MANDIRI PERSERO (SOLO BRANCH) Pramesty Wahyu Istyaningsih; S Fatonah; NI Susanti
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.6934

Abstract

This study aims to determine and analyze empirically the effect of service speed and service scape on customer satisfaction and loyalty at PT. Bank Mandiri Persero (Solo Branch). The analysis techniques used are validity and reliability, linearity, regression, path analysis, t-test, F, coefficient of determination, and correlation analysis. Hypothesis Test Results: service speed has a positive and significant effect on customer satisfaction. Service scape has a positive and significant effect on customer satisfaction. The speed of service has a positive and significant effect on customer loyalty. Service scape has a positive and significant effect on Customer Loyalty. Customer satisfaction has a positive and significant effect on Customer Loyalty. The result of F in the second equation is known to be the magnitude of the value of F = 288.445 significance of 0.000<0.05, so it can be concluded that together the free variables have a significant effect on customer loyalty in PT. Bank Mandiri Persero (Solo Branch). The result of the value of R2 can be explained by the variables of service speed, service scape, and customer satisfaction as an intervening variable of 92.6%, and the remaining 7.4% is explained by other variables outside the research model in the form of interest rates, service quality, and so on. The results of the path analysis show that: The indirect effect of service speed on loyalty is an effective path. The service scape's indirect influence on loyalty is an effective pathway.
THE EFFECT ANALYSIS OF WORK EXPERIENCE AND WORK MOTIVATION ON WORK MOTIVATION AT PT. PELABUHAN INDONESIA IV (PERSERO) TARAKAN BRANCH, NORTH KALIMANTAN s sutiyono; A Sriekaningsih; A Susanto; Achmad Daengs GS
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7043

Abstract

The reason for this review was to examine the impact of work understanding and work inspiration on work inspiration at PT. Pelabukhan Indonesia IV (Persero) Tarakan branch, North Kalimantan. Likewise, the impact of work inspiration as an intermediate variable between understanding work and inspiration from working at PT. Pelabukhan Indonesia IV (Persero) Tarakan branch, North Kalimantan. The population in this center, as well as during the study, is mostly PT. Pelabuhan Indonesia IV (Persero) Tarakan branch with over 37 employees, including 1 chief supervisor, 5 boat directors and 31 employees. The logical procedure used is a path study using SPSS programming. The results showed that the work experience variable had a positive and critical impact on the work inspiration of the PT Pelabuhan Indonesia IV (Persero) Tarakan branch. Variable work experience has a positive and tremendous impact on the exhibitor's trade show.
THE EFFECT OF QUICK RATIO DEBT TO RATIO AND FIXED ASSETS TURNOVER ON FINANCIAL PERFORMANCE IN THE FOOD AND BEVERAGE SUB SECTOR OF MANUFACTURING COMPANIES LISTED IN INDONESIAN STOCK EXCHANGE Aprilia Megawati Paringga; O Kurniawati
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7044

Abstract

The aims of this study were to anayzed the effect of Quick Ratio, Debt to Ratio, and Fixwd Assest Turnover on Financial Performance in the Food and Baverage Sub Sector of Manufacturing Companies Listed in Indonesian Stock Exchange. The sample in this study consisted of 20 companies into 54 financial reports and annual reports of 20 the food and beverage sub-sector of manufacturing companies listed in Indonesia Stock Exchange (IDX) in 2018-2020 using the purposive sampling method. The results of this study shows that the t-test calculation proves that partially Quick Ratio and Fixed Assets Turnover have no significant effect on Return On Assets, but for Debt to Equity Ratio partially have an effect on Return On Assets. The calculation of the F test results simultaneously proves that the Quick Ratio, Debt to Equity Ratio, and Fixed Assets Turnover have a significant effect on Return On Assets. The Coefficient of Determination test is known that the R square value is 0.328 or 32.8% which indicates that ROA can be explained by QR, DER and FATO while the remaining 67.2% is explained by other variables
THE ROLE OF DIGITAL TECHNOLOGY IN SUPPORTING TOURISM INDUSTRY POST COVID-19 (CASE STUDY YOGYAKARTA TOURISM DEVELOPMENT IC Dewi; I Isdarmanto; Kiki Rizki Makiya
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7045

Abstract

The empirical phenomenon of the COVID-19 Virus has caused hardly disaster for all people around the world. Changes from various aspects of the world of the tourism industry, education, and socio-cultural that must run and carry out an innovation strategy in response to the demands of all millennials needs in the pandemic post-COVID-19. The tourism industry has stopped operating for supported government policies to prevent the spread of the COVID-19 virus. This research uses qualitative research by observation and searching information, which gives more flexibility in translating information more worthy and hoping the data are relevant to the research objectives and applied sustainably. The support for the development of digital information technology has to be improved fast. In fact, it helps to provide many opportunities for every individual in society to still be able to carry out business activities and innovations online, so as to cover the needs for their survival. Thus, this research is able to get a strategic solution to the impact of post-pandemic COVID-19 on sustainable tourism education development.
ANALISIS THE EFFECT OF STOCK BUYBACKS ON STOCK PRICES IN COMPANIES LISTED IN INDONESIA STOCK EXCHANGE DURING THE COVID-19 PANDEMIC PERIOD IN 2020 Erwin Dyah Astawinetu; I Istiono; Erma Yuliaty
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7046

Abstract

Stock repurchase is a corporate action carried out to withdraw part of the outstanding stocks in the market. There are several purposes of this action, including to increase the market price of the company's stocks. This research was to analyze the effect of stock buybacks carried out by corporations on the stock prices of companies listed on the IDX during the Covid-19 pandemic period 2020. There are 21 companies selected to be the object of this study. The collected stock price data was tested for normality and found that it was not normally distributed, so the statistical tools used were non-parametric statistics. The mean difference test is used to test the effect of the corporate action on the stock price. The results of the mean difference test show that the stock repurchase action was able to increase the stock price, although it has not matched the stock prices before the implementation of this corporate action.
STORE ATMOSPHERE, e-WOM, QUALITY OF SERVICE AS A DETERMINANT OF PURCHASE DECISIONS AT COFFEE BUYERS YR DJ; S Rosyad
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7156

Abstract

This study has a goal, namely to examine the influence of store atmosphere, e-WOM and service quality variables on purchasing decision variables at the Coffee Shop. This type of research is descriptive quantitative. The population is buyers at the Coffee Shop with 100 samples of respondents with accidental sampling technique. The results of the F test prove that there is a simultaneous influence of store atmosphere, e-WOM and service quality on purchasing decisions at the Coffee Shop where the Fcount > Ftable (44.532 > 2.70) and the significant value_0.00_<_,05. The results of the t-test test prove that store atmosphere has a positive and significant influence on purchasing decisions at Kedai Beli Kopi with a value of tcount > ttable (6.224 > 1.985) and a significant value of 0.000 <0.05. e-WOM has been proven to have a positive and significant effect on purchasing decisions at Kedai Beli Kopi with a value of tcount > ttable (2,739 > 1,985)_and the significant value is 0.007 < 0.05 ..Service quality is also proven to have a positive and significant effect on purchasing decisions at Kedai Beli Kopi with a value of tcount > ttable (2,078 > 1,985) and a significant value of 0.040 < 0.05.
An EXTERNAL AND INTERNAL FACTORS, HAS AN IMPACT ON MSME PERFORMANCE? MRN Irawan; S Sutinem; Iva Milatul Chanifah
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7162

Abstract

The aims of this study are (1) to analysed external factors consisting of aspects of government policies, aspects of the role of related institutions, social, cultural, and economic aspects of the performance of Micro, Small and Medium Enterprises (MSMEs); (2) analysed internal factors consisting of aspects of Human Resources (HR), financial aspects, technical and operational aspects, as well as market and marketing aspects in the performance of Micro, Small and Medium Enterprises (MSMEs). The data collection method uses a questionnaire, the research sample is 250 MSME business actors registered at the Sidoarjo Regency Trade Office who’s member of the WhatsApp group. The data collection technique is by distributing online questionnaires through the WhatsApp group. Data analysis using SEM with smart PLS 3.0 application. The results showed that there was a significant and positive influence of external factors on the performance of MSMEs; there is a significant and positive influence of internal factors on the performance of MSMEs Keywords: External factors, Internal factors, MSME performance
ANALYSIS OF COOPERATIVE HEALTH LEVEL ON KOPWAN MEKAR KENANGA TULUNGAGUNG YEAR 2019 – 2021 M Marlena; E Widhajati; Henny Rakhmawati; Ersi Setyo Fitriani
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7314

Abstract

This study aims to determine the health status of Kopuwan Mekar Kenanga in the fiscal year 2019-2021 based on Decree No. 14/Per/M of the Minister for Cooperatives and SMEs, Republic of Indonesia. His KUKM on Guidelines for Assessing the Health of Savings and Loan Cooperatives and Savings and Loan Cooperatives arising from aspects of Capital, Quality of Produced Assets, Management, Liquidity, Efficiency, Independence and Growth, and Cooperative Identity /XII/2009. The research method used is quantitative research and uses descriptive data analysis. As a result of the analysis, the health level of Kopwan Mekar Kenanga indicates that the health level in 2019 and 2020 is a fairly healthy predicate, and the low score in 2020 indicates that the condition is fluctuating from 2019 to 2021. is showing. However, in 2021, Kopwan Mekar Kenanga earned the title of health as his health level increased along with the significant increase in his score.
ANALYSIS OF COOPERATIVE HEALTH LEVEL ON KOPWAN MEKAR KENANGA TULUNGAGUNG YEAR 2019 – 2021 Queentantry Anne Rose; RN Ayuanti; E Syahputra
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7315

Abstract

Thiszstudy aims to explain the influence of changes in digitalization and interpersonal communication on employee performance at PT. Galaxy Purbaya Sakti Kediri. This research is a quantitativeZtypeZofzcausalzassociative research, the sampling technique used is a saturated sample, andzaztotalzofz40zsampleszwereztakenzfromzthe entire population at PT. Galaxy Purbaya Sakti Kediri. Research data were obtained based on interviews, observations, and questionnaires. The analysis technique used is using Validity Test, Reliabilityztest,zClassiczAssumptionztest, multiplezlinearzAnalysis, t-test (partial), F test (simultaneous), and Coefficient of Determination (R2). The results of the research that has been carried out are obtained by multiple linear equations, namely Y = 6.832+0.154X1+0.210X2+e. The results of the t-test variable for Digitalization Change (X1) show a significance of 0.168> 0.050, meaning that the Digitalization Change has no significant effect on employee performance, the results of the variable t-test Interpersonal Communication (X2) show a significance of 0.010 <0.050 meaning that Interpersonal Communication does not have a significant effect on employee performance, and the F test results show a significance of 0.001 <0.050 meaning that Changes in Digitization (X1) and Interpersonal Communication (X2) have a significant effect on Employee Performance at PT. Galaxy Purbaya Sakti Kediri
UPSHOT OF SERVICE AND PRICES ON LOYALTY THROUGH SATISFACTION AS INTERVENING VARIABLES (Case study in "PALAPA TOSERBA" SURABAYA) N Qomariyah; MH Kudsi As.ari
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 9 No 02 (2022): September 2022
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jmm17.v9i02.7316

Abstract

Abstract. This study is intended to determine the effect of service and price on customer satisfaction and their impact on customer loyalty at "Palapa Toserba" Surabaya. The population used in this study were all consumers in "Palapa Toserba" Surabaya. The sampling technique used is a non-probability sampling technique precisely accidental sampling , which is a sampling technique based on chance, that is, all members of the population who coincidentally meet with the researcher can be sampled in the study. The sample used in this study was 75 respondents. The test tool used is a path analysis technique with the help software SPSS 17.0From the results of the study concluded that: 1). Service has a direct and significant effect on customer loyalty at "Palapa Toserba" Surabaya, 2). Price has a direct and significant effect on customer loyalty at "Palapa Toserba" Surabaya, 3). Service has a direct and significant effect on customer satisfaction at "Palapa Toserba" Surabaya, 4). Price has a direct and significant effect on customer satisfaction at "Palapa Toserba" Surabaya, 5). Customer satisfaction has a direct and significant effect on customer loyalty at "Palapa Toserba" Surabaya, 6). Service has an indirect effect on customer loyalty through customer satisfaction at "Palapa Toserba" Surabaya, 7).Price has an indirect effect on customer loyalty through customer satisfaction at "Palapa Toserba" Surabaya

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