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JMM17: Jurnal Ilmu Ekonomi dan Manajemen

jmm17
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Published by Universitas 17 Agustus 1945 Surabaya

ISSN : - EISSN : 23557435 DOI : https://doi.org/10.30996/jmm.v7i01

Core Subject : Economy,

Economics, Econometrics & Finance

JMM17: Jurnal Manajemen Indonesia accepts manuscript research results in the fields of financial management, operational management, marketing management, and human resource management, but not limited to Human Resource, Marketing Management, Financial Management, Operasional Management, Strategic Management, Economy

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 87 Documents

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Pengaruh Kualitas Layanan Dan Relationship Marketing Terhadap Loyalitas Nasabah Pada Bank Jatim Cabang Perak Surabaya Feliks Anggia B.P; Nurul Eka Rachmawati; Hotman Panjaitan
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 3 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

This research talked about client loyalty in the East Java Bank of Perak Branch,Surabaya. This research was focused on the enhancement of client loyalty based on theservice quality, and relationship marketing. From the testing results on the model in thisresearch, by using random sampling, structural equation model (SEM) analysis, and theassistance of software Amos 20, on 100 respondents, it able to explain the correlationbetween service quality and relationship marketing on the client loyalty in the East JavaBank of Perak Branch, Surabaya. Results of research showed that 1) Service qualitysignificantly affects the Relationship Marketing. 2) Service quality significantly affects theclient loyalty. 3) Relationship Marketing of the East Java Bank of Perak Branch, Surabaya,significantly affects the client loyalty. 4) Service quality significantly affects the clientloyalty, indirectly through the relationship marketing of the East Java Bank of PerakBranch, Surabaya.In this research, it was found the Determination Coefficient (RÂ²) of 0.591, this case showsthat, with the maximal service, and the good relationship marketing between the bank andthe clients will encourage the client loyalty increase of 59.1%.Key words: Service Quality, Relationship Marketing, and Loyalty.

PENGARUH KOMITMEN ORGANISASI, QUALITY OF WORK LIFE (QWL) TERHADAP ORGANIZATION CITIZENSHIP BEHAVIOR (OCB) DAN KINERJA PEGAWAI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BANGKALAN MADURA JAWA TIMUR Sumiati Sumiati; I Dewa ketut Raka Ardiana; Auliya Ika Pratiwi
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 5 No 01 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

The purpose of this research is to find the influence of commitment organization andquality of work life (qwl) of organizational citizenship behavior (ocb) and performanceemployees in city population civil Bangkalan Madura. The use of population and civil recorddistrict Bangkalan Madura as the study was based because of population and civil recordbangkalan the district madura as the public service known has employees who works lessmaximum.This research included in the kind of research quantitative the testing of hypotheses andquestionnaires as a technique of data collection. But as for an instrument it is anticipated thatanalysis in this research that is using structural equation model (sem). A population that inyou wherever you may be been disclosed in the research it is a whole employees of the citypopulation and civil registration kabupaten Bangkalan Madura a number of 109 civil servantsthat they employ .The results of the study based on the validity and reabilitas shows that data is valid andreliable. Based on the results of the hypothesis shows that; 1) a variable commitmentorganization significant on variables organizational citizenship behavior (ocb), 2) a variablecommitment organization significant on variables performance employees, 3) a variablequality of work life (qwl) significant on variables organizational citizenship behavior (ocb),4) a variable quality of work life (qwl) significant on variables performance employees, and5) a variable organizational citizenship behavior (ocb) significant on variables performanceemployees in city population civil district Bangkalan Madura .Keywords : Commitment organization, quality of work life (qwl), organizationalcitizenship behavior (OCB), and performance.

Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan Pada PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya Amiartuti Kusmaningtyas
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 1 No 01 (2014)
Publisher : Universitas 17 Agustus 1945 Surabaya

Sumber daya manusia merupakan faktor yang berperan penting dalam keberhasilan dan kemajuan perusahaan. Oleh karena itu, sudah seharusnya pihak manajemen memperhatikan semua hal yang berkaitan dengan sumber daya manusia agar para karyawan mempunyai kepuasan kerja yang diwujudkan dalam kinerja yang tinggi. Terdapat beberapa faktor yang dapat mempengaruhi kinerja karyawan seperti budaya organisasi yang diciptakan dalam perusahaan dan lingkungan kerja yang memadai. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh budaya organisasi dan lingkungan kerja terhadap kepuasan kerja karyawan dan kinerja karyawan Pada PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya. Penelitian ini termasuk dalam jenis causal research. Populasi yang digunakan adalah karyawan PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya sebanyak 40 orang, sedangkan sampel yang digunakan dalam penelitian ini adalah 36 orang yang diambil dengan menggunakan teknik pengambilan sampel bootstrapping. Pengumpulan data dilakukan dengan menyebarkan kuesioner. Teknik analisis data yang digunakan adalah Structural Equation Modelling (SEM) dengan software Smart PLS (Partial Least Square). Hasil dalam penelitian ini menunjukkan bahwa variabel budaya organisasi dan lingkungan kerja memiliki pengaruh yang signifikan terhadap kepuasan kerja karyawan. Selain itu variabel budaya organisasi dan lingkungan kerja juga terbukti bepengaruh signifikan terhadap kinerja karyawan. Demikian halnya dengan kepuasan kerja yang juga ditemukan memiliki pengaruh signfikan terhadap kinerja karyawan PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya. Dengan demikian dapat disimpulkan bahwa seluruh hipotesis dalam penelitian dinyatakan terbukti kebenarannya.Kata kunci: budaya organisasi, lingkungan kerja, kepuasan kerja, kinerja karyawan

Analisis Kinerja Pegawai Melalui Komitmen Organisasional, Lingkungan Kerja dan Kepuasan Kerja Pegawai Pemerintah Kota Mataram H. Abdul Malik
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 2 No 01 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

AbstractThe low Employee satisfaction, and followed by the low organizational commitment and work environment are less well causing the performance of civil servants is still low. The lowÂ of job satisfaction aspects obtained less satisfaction from employeeâ€™s on their allowances and compensationÂ they received. As seen from the grant of the allowance system welfare that only based on the level of structural and the position/rank without considering the work achievement. Similarly in terms of promotion has not been refers to competency and the sequence line.The population in this research is the civil servantÂ in Mataram City Government, the Secretariat of The Parliament, Dinas, Bappeda, Inspectorates, Regional Technical Institute Mataram in West Nusa Tenggara province, with the total number of 1.058 employees.From the test results of this research, a model with Maximum Likelihood Estimation (MLE), analysis of structural equation modeling (SEM), proportional random sampling method by software Amos 20 on 152 respondents.The results showed that: 1). Organizational Commitment has towards Employeeâ€™s job satisfaction at Government of Mataram. 2). Organizational Commitment has effect on the performance of the employees of the City Government of Mataram. 3). Work environment has influence towards employeeâ€™s job satisfaction at Government Mataram 4). Work environment has influence towards employees performance of Government of Mataram. 5). Employees job satisfaction has influence towards employees performance Government of Mataram.Â Key words:Â Â organizational commitment, work environment, job satisfaction, performance.

DAMPAK MANAJEMEN ASET DAN MANAJEMEN UTANG TERHADAP LIKUIDITAS DAN PROFITABILITAS BUMN TERDAFTAR DI BURSA EFEK INDONESIA Nur Kamiliyah Firizq; Nekky Rahmiyati; Tri Ratnawati
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 6 No 01 (2019)
Publisher : Universitas 17 Agustus 1945 Surabaya

The purpose of this study was to determine the impact of asset management and debt management on the liquidity and profitability of SOEs listed on the Indonesia StockExchange for the period 2014-2017. This study use the object of research as 16 BUMNcompanies. The data source used is secondary data, data collection techniques in thisstudy are documentation of company performance reports on the Indonesia StockExchange and company annual reports. The results of the study show that therelationship between asset management and debt management is directly proportional.There is no significant impact of asset management on liquidity and profitability becausethe asset management on 2017 has increased while profitability and liquidity has fallenthis is due to the company's large operational costs financed by debt. Debt managementfor liquidity and profitability has an impact on decreasing liquidity and profitability whendebt management rises. Keywords: Liquidity, Asset Management, Debt Management and Profitability

Model Pemberdayaan Masyarakat Melalui Penerapan Teknologi Tepat Guna di Kota Mojokerto Nekky Rahmiyati
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 2 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Â Â Â Â Â Â Â Tujuan pemberdayaan "masyarakat" miskin yang menggunakan "Teknologi Tepat Guna", adalah: 1). Mempercepat pemulihan ekonomi, meningkatkan dan mengembangkan kegiatan usaha ekonomi produktif "masyarakat", memperluas lapangan kerja, lapangan usaha, meningkatkan produktivitas dan mutu produksi. 2). Menunjang pengembangan wilayah melalui peningkatan kualitas sumber daya manusia dan pemanfaatan sumber daya alam secara bertanggung jawab menuju keunggulan kompetitif dalam persaingan lokal, regional dan global. 3). Mendorong tumbuhnya inovasi di bidang "teknologi". Model tipe kajian dalam penelitian ini Â adalah deskriptif kualitatif, berusaha untuk menggambarkan fakta dan fenomena yang terkait denganÂ model pemberdayaan masyarakat melalui penerapan teknologi tepat guna. Populasi penelitian adalah semua lembaga pemberdayaan masyarakat yang berbasis penerapanÂ teknologi tepat guna di Kota Mojokerto dan masyarakat yang mendapatkan hibah/bantuan penerapanÂ teknologi tepat guna. Sampel diambil secara random di masing-masing Kecamatan. Teknik sampel menggunakan teknik insidental dan purposive random sample, dan analisis dataÂ menggunakan analisis Kualitatif pada 100 responden. Simpulan penelitian: 1). Memberdayakan masyarakat adalah memampukan dan memandirikan masyarakat hingga muncul perubahan yang efektif dan efisien. 2). Dalam meningkatkan kapasitas dan kemampuan perekonomian sangat diperlukan dukungan teknologi tepat guna yang relevan dan sesuai kebutuhan masyarakat. 3). Â Implementasi pemberdayaan masyarakat melalui teknologi tepat guna cenderung mencari jalan "termudah" dalam menentukan sasaran atau penerima /calon adaptor teknologi tepat guna. 4). Â Terjadi masalah ke "Tepat gunaan" teknologi karena ketidak sesuaiannya antaraÂ Â teknologi tepat guna yang di implementasikan dengan kondisi lokasi. 5). Â Keberlanjutan usaha agar UMKM mandiri, perlu pendampingan teknis dan non teknis. 6). Â Peran Pemerintah adalah hal yang mutlak harus ada dalam pemberdayaan masyarakat melalui penerapan teknologi tepat gunaKeys word: Pemberdayaan masyarakat, teknologi tepat guna,Â

THE EFFECT OF WORK MOTIVATION AND SPIRITUAL INTELLIGENCE ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) AS INTERVENING VARIABLES Panji Dwi Herdian; Riyadi Nugroho; Sumiati Sumiati
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 7 No 01 (2020)
Publisher : Universitas 17 Agustus 1945 Surabaya

This research aims to analyze the effect of work motivation and spiritual intelligence on employee performance with organizational citizenship behavior as an intervening variable, was conducted on organic employees at PT. Barata Indonesia (Persero),, with a total sample of 158 employees. Data was collected by distributing questionnaires filled out by employees then analyzed using SPSS and SEM software.This study will use two kinds of analysis techniques, namely (1) Confirmatory Factor Analysis on SEM which is used to confirm the most dominant factors in one group of variables and (2) Regression Weight on SEM which is used to examine how much the relationship between variables. The results showed that the Organizational Citizenship Behavior variable had the strongest relationship with Employee Performance, with CR a value of 4.249 with a P-value <5%. which means the higher organizational citizenship behavior, the higher the employee's performance.

Pengaruh Moral Ekonomi dan Kewirausahaan Nelayan Terhadap Perilaku Ekonomi Rumah Tangga Nelayan di Pantai Kenjeran Surabaya Jawa Timur Tri Andjarwati
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 4 No 01 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Kenjeran Beach in Surabaya is one of the areas that has potential in the sector offishery is large enough. Fisheries on the coast of Kenjeran Surabaya include marinefisheries, public waters. Therefore the utilization of fish resources optimized rationally soas to improve the welfare for the fishermen's income. This study talks about the Effect of Economic Morale and Degree of Entrepreneurshipon Fisherman Household Economic Behavior at Kenjeran Beach Surabaya East Java.The population of this research is 624 fishermen in Kenjeran SurabayaThe determination of the number of samples based on a simple random method with Slovinformula with dispersion of 5% resulted in a total sample of 244 peopleFrom the results of model testing in this study, with estimation of Generalized Least SquareEstimation (GLS), structural equation model analysis (SEM), proportional randomsampling method and software assistance Amos 22, on 244 respondents. The resultsshowed that: 1). Economic morals affect the degree of entrepreneurship of fishermen inKenjeran Surabaya. 2). Economic morals affect the behavior of fishermen economy inKenjeran Surabaya. 3). The fisherman entrepreneurship significantly influences thebehavior of fishermen economy in Kenjeran Surabaya. 4). Economic morals have anindirect effect on economic behavior through fishing entrepreneurship in KenjeranSurabaya.Key words: Moral economy of fisherman, entrepreneurship of fisherman, economic behavior

Analisis Keputusan Pendanaan Bagi Usaha Kecil Kerajinan Melalui Lingkungan Eksternal dan Kapasitas Manajerial di Nusa Tenggara Barat Nur Asikin Amin
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 1 No 02 (2014)
Publisher : Universitas 17 Agustus 1945 Surabaya

Abstract:Â Craft small business in Western Lesser Sundas, still faced a various of obstacles, such as: The minimum obstacle of the managerial capacity of craft small entrepreneurs in term of the weakness of business planning, organization, management, and control; The external obstacles in term of still less attention of government in the cultivation and development of business, supporting means and infrastructure that still limited, and the involvements of big enterprises and social institutions in the cultivation that not yet optimal..The research population was the entire small business crafters in 10 Regencies/Towns in Western Lesser Sundas Province who continually did production activities amounted to 3,719 crafters.It was by using the Generalized Least Square Estimation (GLSE), structural equation model (SEM) analysis, and proportional random sampling method on 361 crafter respondents.The research result indicated that: 1) External environment had effect on the managerial capacity of craft small business; 2) External environment had effect on the funding decision of craft small business; 3) Managerial capacity had effect on the funding decision of craft small business in Western Lesser Sundas Province.Key words: external environment, managerial capacity, funding decision.

ANTESEDEN KEPUASAN KONSUMEN PADA SUPERMARKET BAHAN BANGUNAN MITRA 10, SIDOARJO Eva Desembrianita; Noneng R Sukatmadiredja
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 5 No 02 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

This research was conducted to analyzed the effect of independent variables consisting of serviceinnovation, customer service and customer relationship management on the variables of customersatisfaction. This research is a survey research by distributing questionnaires with a nonprobabilitysampling design, to 96 respondents / consumers of Mitra 10, Sidoarjo. Data analysistechnique uses multiple linear regression. The results showed that Fcount of 72.595 was greaterthan Ftable (72.595> 2.699). The t test on each variable gives the results of service innovation hasa significant effect on consumer satisfaction because t table is 1,984, the value of t count in X1 is5.614 (t count> t table). Customer service has a significant effect on consumer satisfaction becausethe tcount value at X2 is 2.834 (t count> t table). Customer Relationship Management (CRM) has asignificant effect on consumer satisfaction because thitung in X3 is 3.817 (thitung> t table). ServiceInnovation variables have an effect of 18.4% on customer satisfaction, while Customer Service is4.9% and Customer Relationship Management (CRM) is 9.5%. Of the three, service innovation isthe dominant variable influencing consumer satisfactionKeywords: Service Innovation, Customer Service, Customer relationship Management,Customer Satisfaction

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