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Jurnal Ekonomi Syariah Teori dan Terapan

JESTT
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Published by Universitas Airlangga

ISSN : 24071935 EISSN : 25021508 DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ekonomi Syariah Teori dan Terapan (JESTT) accepts original manuscripts in the field of Islamics Economics, including research reports, case reports, application of theory, critical studies and literature reviews.

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Search results for , issue "Vol. 1 No. 8 (2014): Agustus-2014" : 5 Documents clear

Pengaruh Etos Kerja Islam Terhadap Komitmen Kerja Karyawan Yayasan Pondok Pesantren Hidayatullah Surabaya Novandi Arif Pratama; Ari Prasetyo
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 8 (2014): Agustus-2014
Publisher : Universitas Airlangga

This research was aimed to investigate the effect of Islamic work ethics to the organizational commitment on Yayasan Pondok Pesantren Hidayatullah in Surabaya. This study used questionnaires in primary data collection and quantitative approaches. Experiments were done using simple linear regression, where the dependent variable (Y) is the organizational commitment and the independent variable (X) is Islamic work ethics. The research sample were taken by nonprobability sampling with purposive sampling method. The research sample was 58 employees work in Yayasan Pondok Pesantren Hidayatullah Surabaya.Based on the findings, it obtained simple linear regression equation : Y = 5,908+0,452X. The magnitude of the influence of Islamic work ethics to the organizational commitment on Yayasan Pondok Pesantren Hidayatullah Surabaya. According to the final summaries of description data analysis from Islamic work ethic variable, that is have a resolute stand and got no effect (X1.3) has the lowest mean value, Yayasan Pondok Pesantren Hidayatullah be expected to capable of keeping and increasing the human resources, in shaping employees resolute and not easily influenced, so as toimprove the islamic work ethic. For the next research can be done with distinguish the permanent employees and not-permanent employees which later result from the study willbe compared to find out the influence of Islamic work ethic to deeper Organizational Commitment. REFERENCESAhmad Janan Asifudin, 2004, Etos Kerja Islami, Muhammadiyah University Press, Surakarta.Akbar, Toriqul Hajjil. 2013. Pengaruh Gaya Kepemimpinan Islam Tehadap Komitmen Kerja Dan Pengaruhnya Terhadap Kepuasan Kerja Karyawan Pada Bank BNI Syariah Surabaya. Skripsi S1. Surabaya: Unair.Alex S Nitisemito. 2001. Manajemen Personalia.Edisi kedua. Ghalia Indonesia.Ali, J.A. and Al-Owaihan, A. 2008. ”Islamic work ethic: a critical review” Cross Cultural Management an International Journal. Vol. 15 No. 1.Anshori, Muslich dan Sri Iswati. 2009. Metodologi Penelitiian Kuantitatif. Surabaya: Airlangga University Press.Greenberg, J. 2002. Behavior In Organization. Seventh Edition. New Jersey: Prentice Hall.Hayati, Keumala. 2012. Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and JobPerformance. Procedia - Social and Behavioral Sciences 65 ( 2012 ) 272 – 277.Indica, I Wayan Marsalia. 2013. Pengaruh Etos Kerja Islami dan Gaya Kepemimpinan Transformasional Terhadap Komitmen Organisasional dan Kinerja Karyawan.Mangkunegara, Anwar Prabu. (2005). Perencanaan dan Pengembangan Sumberdaya Manusia. Bandung: PT. Refika Aditama.Manullang, M. (2005) Dasar-dasar Manajemen. Yogyakarta : Gadjah Mada University Press.Moelyadi , Naghmeh Nancy. 2009. Islamic Work Ethic And Muslim Religious Beliefs Impact On Organizational Commitment In The Workplace.Poerwanti, E.S., Margono Setiawan & Bambang Swasto. 2002. Pengaruh Kopensasi Terhadap Kerja dan Dampaknya pada Komitmen Karyawan pada Komitmen karyawan (Study pada PT Telekomunikasi Tbk. Kandatel Malang). Jurnal Ekonomi dan Bisnis. Vol. XXII, No.1. Hal 59-71.Robbins, P Stephen, Handyana Pujaatmaka (Penterjemah). 2001. Perilaku Organisasi, Konsep, Kontroversi, Aplikasi, Jakarta : PT. Prenhallindo.Robbins SP, dan Judge. 2007. Perilaku Organisasi, Salemba Empat, Jakarta.Sinamo, Jansen. 2005. Delapan Etos Kerja Profesional; Navigator Anda Menuju Sukses. Bogor: Grafika Mardi Yuana.Sopiah. 2008. Perilaku Organisasional. Yogyakarta : C.V Andi Offset.Sugiyono. 2010. Metode Penelitian Bisnis: Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.Yamin, Sofyan & Kurniawan, Heri. 2009. SPPS Complete. Jakarta: Salemba Infotek

Pengaruh Financing To Deposit Ratio (FDR) Terhadap Return On Asset (ROA) Dengan Variabel Intervening Penempatan Dana Pada Sertifikat Bank Indonesia Syariah (SBIS) Pada Bank Syariah di Indonesia Al Ma'rifatul A'la; Imron Mawardi
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 8 (2014): Agustus-2014
Publisher : Universitas Airlangga

This study aims to investigate the effect of Financing to Deposit Ratio (FDR) toward investment in Islamic Certificate of Bank Indonesia (SBIS), effect of investment in Islamic Certificate of Bank Indonesia (SBIS) toward Return on Asset (ROA), and effect of Financing to Deposit Ratio (FDR) toward Return on Asset (ROA) Islamic Bank in Indonesia.Methodology that used in this study is a quantitative approach. Technique analysis that used in this study is path analysis. Samples are used in this study collected from Islamic Bank Statistic Data issued by Bank Indonesia, January 2009 until October 2013, the total amount were 58 data.The results show that Financing to Deposit Ratio (FDR) has significantly negative effect on Islamic Certificate of Bank Indonesia (SBIS). Islamic Certificate of Bank Indonesia (SBIS) has not significantly effect on Return on Asset (ROA). Financing to Deposit Ratio (FDR) has significantly positive effect on Return on Asset (ROA). Financing to Deposit Ratio (FDR) with Islamic Certificate of Bank Indonesia (SBIS) as intervening variable have negative effect on Return on Asset (ROA) Islamic Bank in Indonesia. REFERENCESAnshori, Muslich dan Sri Iswati. 2009. Buku Ajar Metodologi Penelitian Kuantitatif. Surabaya: Airlangga University Press.Arifin, Zainul. 2006. Dasar-dasar Manajemen Bank Syariah Edisi Revisi. Jakarta: Pustaka Alvabet.Chaudhry, Muhammad Sharif, Dr., M.A., LLB., Ph.D. 2012. Sistem Ekonomi Islam Prinsip Dasar. Jakarta: Kencana.Departemen Agama RI. 2004. Al-Qur’an dan Terjemahnya. Bandung: Syaamil Cipta Media.Fatwa Dewan Syariah Nasional No: 64/DSN-MUI/XII/2007 tentang Sertifikat Bank Indonesia Syariah Ju’alah (SBIS Ju’alah).Ginting, Ramlan dkk. 2013. Kodifikasi Peraturan Bank Indonesia Likuiditas Rupiah Operasi Moneter, Operasi Moneter Syariah dan Sertifikat Bank Indonesia Syariah. Jakarta: PRES Bank Indonesia.Greuning, Hennie Van dan Zamir Iqbal. 2011. Analisis Resiko Perbankan Syariah. Jakarta: Salemba Empat.Hidayat, Mohamad, MBA. 2010. An Introduction to The Sharia Economic Pengantar Ekonomi Islam. Jakarta: Zikrul Hakim.Ismal, Rifki. 2010. Assessment of Liquidity Management in Islamic Banking Industry. International Journal of Islamic and Middle Eastern Finance and Management, 3 (2):147-167.Machmud, Amir, Dr, dan Rukmana, H. S.E., M.Si. 2010. Bank Syariah Teori, Kebijakan, Studi Empiris di Indonesia. Jakarta: Erlangga.Muhamad. 2006. Teknik Perhitungan Bagi Hasil dan Profit Margin pada Bank Syariah. Yogyakarta: UII Press Yogyakarta (Anggota IKAPI).Muhammad, Dr. M.Ag. 2002. Manajemen Bank Syari’ah. Yogyakarta: UPP STIM YKPN.Muhammad. 2005. Manajemen Dana Bank Syriah. Yogyakarta: Ekonisia.Rivai, Veithzal dan Arviyan Arifin. 2010. Islamic Banking Sebuah Teori, Konsep, dan Aplikasi. Jakarta: Bumi Aksara.Soemitra, Andri, M.A. 2009. Bank dan Lembaga Keuangan Syariah. Jakarta: Kencana.Sugiyono, Prof. Dr. 2012. Metode Penelitian Kuantitatif Kualitatif dan R&D. bandung: Alfabeta.Sumarsono, V. A. Ryan. 2012. Pengaruh Konflik Pekerjaan dan Konflik Keluarga terhadap Kinerja Karyawan Wanita dengan Konflik Pekerjaan-Keluarga sebagai Variabel Intervening di CV. Anugerah Motor. Skripsi tidak diterbitkan. Surabaya Fakultas Ekonomi dan Bisnis Universitas Airlangga.

Faktor Yang Mempengaruhi Keputusan Mahasiswa S1 Ekonomi Islam Fakultas Ekonomi dan Bisnis Universitas Airlangga Belum Menjadi Nasabah Bank Syariah Mega Nilasari Johan; Ririn Tri Ratnasari
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 8 (2014): Agustus-2014
Publisher : Universitas Airlangga

This research aims to determine the factors that influence the decision of Students of Islamic Economics FEB UNAIR not selected as Syariah Bank’s Customer.This research used quantitative methods through exploratory factor analysis. Characteristic of the research population are students of Islamic Economics UNAIR who following the active class. The number of samples in pre eliminary test by conducting a written interview by 25 respondents, and main test required 100 respondents. The sampling technique used is probability sampling. Sampling was done using simple random sampling.Based on the results of the study indicate that there are four factors that affect the decision of Students of Islamic Economics FEB UNAIR. The four factors as a result of reduction of processing factor analysis. These four factors named by factor of the brand image, product knowledge, spurious loyalty, service experience.Advice for the Syariah Bank are improves service experience for every remittance transactions by ontime, Syariah Bank offers interesting sales promotion to get customers, more socialization about negative impact of riba, not burden charge for every transactions in ATM or online banking. Advice for the next researcher, can analys factors made from this research influencing other variabel that decision muslim students S1 FEB UNAIR have not been Syariah Bank’s customer yet, for the second next research, make the factors in this research being exogen variables that influenced muslim consumen behavior to Syariah Bank. REFERENCESAlamsyah, Halim. 2012, Perkembangan dan Prospek Perbankan Syariah Indonesia. IAEI.Anshori Muslich dan Sri Iswati. 2009. Buku Ajar Metodologi Penelitian Kuantitatif. Surabaya: Pusat Penerbitan dan Percetakan UNAIR (AUP).Antonio, Muhammad Syafii. 2001, Bank Syariah Dari Teori ke Praktek. Gema Insani Press bekerja sama dengan Yayasan Tazkia Cendekia.Departemen Agama RI. 2011. Al-Qur'an .Gitosudarmo, Indriyo. 2004. Manajemen Pemasaran. Edisi Pertama Cetakan Keenam.BPFE-Yogyakarta.Kotler, Philip dan AB. Susanto.2001. Manajemen Pemasaran Indonesia. Buku 2.Salemba empat. Jakarta.--------, John Bowen and James Makens. 2002. Pemasaran Perhotelan dan Kepariwisataan.Edisi 2. Jakarta: PT Prenhallindo.--------. 2004. Prinsip-prinsip Pemasaran Jilid II. Jakarta: Erlangga.--------, dan Kevin Lane Keller. 2009. Manajemen Pemasaran. Edisi 14. Jakarta: Erlangga.Malhotra, Naresh K. 2010. Riset pemasaran: Pendekatan Terapan. Jilid 1. Jakarta: PT. Indeks.Ratnasari, Ririn Tri. 2012. Konsep Dasar Syariah Marketing.Slide kuliah Manajemen Pemasaran Syariah. Pertemuan 1.Departemen Ekonomi Islam Fakultas Ekonomi dan Bisnis Universitas Airlangga.--------. 2012. Manajemen Pemasaran Islam. Modul 1. Surabaya: Departemen Ekonomi Syariah Fakultas Ekonomi dan Bisnis Universitas Airlangga.-------- dan Nisful Laila. 2012. Measuring Customer Service Quality Based on Fatanah Implementation. Proceedings of 2nd Global Islamic Marketing Conference (GIMC).Abu Dhabi. Solomon, M.R. 1999. Consumer Behaviour : Buying, Having, and Being, 4th Edition. New Jersey 07548; Prentice Hall.Sugiyono.2010. Metode Penelitian Kuantitatif Kualitatif. Bandung: Alfabeta. Sutisna.2001. Perilaku Konsumen dan Komunikasi Pemasaran. Bandung: PT. Remaja Rosdakarya.Wibowo, Edy dan Untung Hendy Widodo. 2005. Mengapa Memilih Bank Syariah?. Bogor: Galia Indonesia.

Pengaruh Pembiayaan Murabahah Terhadap Laba Melalui Variabel Intervening Pembiayaan Bermasalah Bank Umum Syariah di Indonesia Periode 2009-2013 Zaim Nur Afif; Imron Mawardi
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 8 (2014): Agustus-2014
Publisher : Universitas Airlangga

This study aims to investigate the effect of murabaha financing to profit through non performing financing as an intervening variable of islamic banks in Indonesia. This study uses quantitive approach with path analysis and three kinds of variables, they are murabaha financing as exogenous variable, non performing financing as intervening endogenous variable and profit as endogenous variable. The banks are used in this study is the Bank Muamalat Indonesia, Bank Syariah Mandiri, Bank Mega Syariah, Bank BRI Syariah, and Bank Syariah Bukopin. This study uses secondary data. Data collection is conducted by collecting semester financial statements for 2009-2013 period.The results obtained that, murabaha financing has positive effects to non performing financing. It also happens to the effect of murabaha financing to profit. Meanwhile, non performing financing does not have effect to profit. REFERENCESAntonio, Muhammad Syafi’i. 2001. Bank Syariah: Dari Teori Ke Praktik. Jakarta: Gema Insani PressArifin, Zainul. 2005. Dasar-Dasar Manajemen Bank Syariah. Jakarta: Alvabet Ascarya. 2007. Akad & Produk Bank Syariah. Jakarta: RajaGrafindo PersadaBungin, Burhan. 2005. Metode Penelitian Kuantitatif: Komunikasi, Ekonomi, dan Kebijakan Publik Serta IlmuIlmu Sosial Lainnya. Jakarta: Kencana Prenada Media GrupDjamil, Fathurrahman. 2012. Penyelesaian Pembiayaan Bermasalah di Bank Syariah. Jakarta: Sinar GrafikaFauzan, Fachrul. 2012. Pengaruh Tingkat Risiko Pembiayaan Musyarakah dan Pembiayaan Murabahah Terhadap Tingkat Profitabilitas Bank Syariah (Studi Pada Bank Aceh Syariah Cabang Banda Aceh), (Online), (www.academia.edu, diakses 5 Agustus 2014) Ferdinand, Augusty. 2006. Metode Penelitian Manajemen. Semarang: Badan Penerbit Universitas DiponegoroHapsari, Nadhifa Alim. 2013. Pengaruh Tingkat Imbalan Sertifikat Bank Indonesia Syariah (SBIS) terhadap Tingkat Pembiayaan dan Profitabilitas Bank Umum Syariah di Indonesia. Skripsi tidak diterbitkan. Surabaya FEB Universitas AirlanggaKuncoro, Mudrajad. 2002. Manajemen Perbankan: Teori dan Aplikasi. Yogyakarta: BPFEMankiw, N. Gregory. 2000. Teori Makro Ekonomi. Jakarta: Erlangga Muhammad. 2004. Manajemen Dana Bank Syariah. Yogyakarta: Ekonisia---------------. 2008. Metodologi Pemikiran Ekonomi Islam. Jakarta: Gema Insani Press---------------. 2011. Manajemen Bank Syariah. Yogyakarta: UPP Sekolah Tinggi Manajemen YKPNNurkhosidah, Siti. 2009. Analisis Pengaruh Variabel Non Performing Financing, Penyisihan Penghapusan Aktiva Produktif, Financing to Deposit Ratio, Biaya Operasional Per Pendapatan Operasional Terhadap Profitabilitas Pada Bank Syariah Mandiri. Skripsi tidak diterbitkan. Yogyakarta Fakultas Syariah Universitas Islam Negeri Sunan KalijagaOktriani, Yesi. 2011. Pengaruh Pembiayaan Musyarakah, Mudharabah dan Murabahah terhadap Profitabilitas (Studi Kasus Pada PT. Bank Muamalat Indonesia, Tbk.), (Online), (journal.unsil.ac.id diakses 19 September 2013)Pramuka, Bambang Agus. 2010. FaktorFaktor yang Berpengaruh Terhadap Tingkat Profitabilitas Bank Umum Syariah, (Online), (www.academia.edu diakses 9 Maret 2014)Riduwan, dan Kuncoro. 2008. Cara Menggunakan dan Memakai Analisis Jalur (Path Analysis). Bandung: AlfabetaRohman, Moh Thoifur. 2012. Aplikasi Manajemen Risiko Dalam Pengelolaan Dana Takaful Pendidikan (Studi Pada PT. Asuransi Takaful Keluarga Cabang Semarang). Skripsi tidak diterbitkan. Semarang Fakultas Syariah Institut Agama Islam Negeri WalisongoRubby, Muhammad. 2013. Analisis FaktorFaktor yang Mempengaruhi Profitabilitas (ROA) Bank Umum Syariah yang Terdaftar di Bursa Efek Indonesia Periode 2008-2011. Skripsi tidak diterbitkan. Medan FE Universitas Sumatera UtaraSantoso, Singgih. 2007. Panduan Lengkap Menguasai SPSS 16. Jakarta: Elex Media KomputindoSiamat, Dahlan. 2004. Manajemen Lembaga Keuangan. Jakarta: Lembaga Penerbit Fakultas Ekonomi Universitas Indonesia Sugiyono. 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta

Pengaruh Kualitas Pelayanan Terhadap Niat Ulang Dengan Menggunakan Produk Yang Lain Melalui Kepercayaan Nasabah Bank Syariah Mandiri Kantor Cabang Boulevard di Surabaya Aditya Okta Viandhy; Ririn Tri Ratnasari
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 8 (2014): Agustus-2014
Publisher : Universitas Airlangga

This study aims to determine the effect of service quality on intention to re-use products other Bank Syariah Mandiri through the trust as an intervening variable.The method used is quantitative approach. Characteristics of the sample used is 30 customers of Bank Syariah Mandiri Boulevard branch in Surabaya who use a particular product. Sampling is using nonprobability sampling with purposive sampling procedure. The analytic technique is used path analysis or path analysis.The results showed that the quality of services significantly influence customer confidence in Bank Syariah Mandiri Boulevard in Surabaya. Other results show that trust significantly influence purchase intention by re-using the products of Bank Syariah Mandiri others. While service quality does not significantly influence customers' purchase intention by re-using the products of Bank Syariah Mandiri others.Advice for Bank Syariah Mandiri branch in Surabaya Boulevard to always improve the quality of service to customers through good SERVQUAL and maintain the trust that exists between the customer and the bank to always be honest and maintain the trust that has been given by the customer to the bank. For further research can add variable customer loyalty in the Islamic perspective. REFERENCESAjzen, I. 1991. The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes. Nomor 50. Hlm. 179-211. Diunduh dari http://people.umass.edu/psyc661/ pdf/tpb.obhdp.pdf pada November 2011.Anshori, Muslich dan Sri Iswati. 2009. Metodologi Penelitian Kuantitatif. Surabaya: Airlangga University Press.Arvan Pradiansyah, (1999), “ Peranan Kepemimpinan dalam Membangun Kepercayaan di Tempat Kerja ”, Usahawan , No. 19 th. XXVIII September, hal. 23 – 25.Azwar, Saiffudin. 1997. Sikap Manusia Teori dan Pengukurannya. Yogyakarta: Pustaka Belajar.Chamhuri, N dan PJ. Batt. 2009. Factor Influencing Consumer’s Choice of Retail Stores for Fresh Meat in Malaysia. (Online) diakses pada 1 Mei 2012.Cronin, J. Joseph JR dan Steven A. Taylor. 1992. “Measuring Service Quality: A Reexamination and Extention. Journal of Marketing. Vol. 56. July, p. 55-68.Dunn, Elizabeth. W., Huntsinger, Jeffrey., Lun, Janetta., & Sinclair, Stacey.. 2008. The gift of similarity: Howgood and Bad Gifts Influence Relationships. Social Cognition. Volume 26: 469-481.Eriksson, Kent and Lofmarck Vaghult. 2000. Effects on New Customer Acquisition by Retained Customers in Professional Services, 16th IMP Conference, Bath.Ferdinand, Augusty T.2002. Kualitas Strategi Pemasaran: Sebuah Studi Pendahuluan. Jurnal Sains Pemasaran Indonesia. Vol 1, No.1. hlm. 107-119.----------------. 2006. Structural Equation Modelling dalam Penelitian Manajemen. Edisi pertama. Semarang: Universitas Diponegoro.Ghozali,I. 2006. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: Badan Penerbit- UNDIP.Hermansyah. 2008. Hukum Perbankan Nasional Indonesia. Jakarta: Prenada Media Group.Hellier, Philip K, Gus M.Geursen, Rodney A.Carr, John A.Rickard. 2003. Costumer repurchase intention: A general structural equation model. European Journal of Marketing. Vol. 37. Issue 11.Indriantoro, Nur dan Bambang Supomo. 2002. Metodologi Penelitian Bisnis untuk Akuntansi dan Manejemen. Edisi Pertama. Yogyakarta:BPFE. Infobank. 2007. Vol XXIX no. 344.Karim, Adiwarman A. 2004. Bank Islam. Jakarta: PT Rajagrafindo Persada.Kotler, Philip dan Gary Amstrong. 2001. Prinsip-prinsip pemasaran. Edisi Kedelapan. Jakarta: Penerbit Erlangga.-------- dan Kevin L.Keller. 2003. Manajemen Pemasaran. Edisi Kedua. Jakarta: Indeks.Ling, Leong Quee, M.Shahrim AK.H, Mohhidin Othman, Noranizan M Adzahan, Sridar Ramachandran. 2010. Relationship Between Malaysian Food Image, Tourist Satisfaction, and Behavioural Intention. World Applied Sciences Journal 10 (Special Issue of Tourism and Hospitality) 164-177.Lupiyoadi, Rambat dan A. Hamdani. 2008. Manajemen Pemasaran Jasa. Jakarta: Salemba Empat.Maholtra, Naresh K., 1999. Marketing Research : An Applied Orientation, 3rd edition, Prentice Hall, Inc., New Jesrey.Maholtra, Naresh K., and Avinandan Mukherjee, 2003. Analysing the Commitment Service Quality Relationship: A Comparative Study of Retail Banking Call Centres and Branches, Journal of Marketing Management, 2003, 19, 941-971.Moorman, Christin, Gerald Zaltman and Rohit Deshpande (1993) Factors Affecting Trust in Market Research Relationship, Journal Marketing Research, Vol. 57 (January), 81-101.Morgan, Robert M., dan Shelby D. Hunt. 1994. The Commitment Trust Theory of Relationship Marketing. Journal of Marketing. Volume 58: 20-38.Nazir, Mohammad. 2003. Metode Penelitian. Jakarta: Ghalia Indonesia.Othman, Abdulqawi and Owen Lynn. 2001. The Multi Dimensionality of CARTER Model to Measure Customer Service Quality in Islamic Banking Industry: A Study in Kuwait Finance House. International Journal of Islamic Services. Volume 3: 1-12.Sari, Dhanty V.P. 2012. Pengaruh Perilaku islami Pemasar terhadap Kepercayaan dan Istiqomah yang dimoderasi oleh Tingkat pengetahuan Agama nasabah pada BRI Syariah di Surabaya.Skripsi Diterbitkan. Surabaya: Fakultas Ekonomi dan Bisnis Universitas Airlangga.Sarwono, Jonathan. 2006. Analisis Data Penelitian Menggunakan SPSS. Jakarta: C.V. Andi Offset.Schiffman, Leon G. And Leslie Lazar Kanuk. 2000. Consumer Behaviour. Seventh Edition. Upper SaddleRiver. New Jersey: PrenticeHall Inc.Simamora, Bilson. 2003. Memenangkan Pasar Dengan Pemasaran Efektif Dan Profitabel. Jakarta : PT. Gramedia Pustaka Utama.Sirdeshmukh, Deepak, Jagdip Singh, and Barry Sabol. 2002. Consumer Trust, Value, and Loyalty in Relational Exchanges, Journal of Marketing. Volume 66: 15-37.Tasmara, Toto. 2001. Kecerdasan Ruhaniah. Jakarta: GemaInsani Press. Wibisono, Darmawan. 2000. Riset Bisnis. Bandung : Ganesha Exact.Zeithaml, Valarie.A. and Bitner, Mary. Jo. 2000. Services Marketing: Integrating Customer Focus Across the Firm: 2nd Edition. London: Irwin McGraw Hill.

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INDONESIA