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Pengaruh Mutu Pelayanan Terhadap Loylitas Pelanggan di Instalasi Rawat Jalan Rumah Sakit Bhayangkara Brimob tahun 2018 Yurita Mailintina; Sandra Dewi; Fresley Hutapea
JURNAL BIDANG ILMU KESEHATAN Vol 9, No 1 (2019): Jurnal Bidang Ilmu Kesehatan
Publisher : Universitas Respati Indonesia

Background: Outpatient Installation (IRJ) is a functional unit that handles patient admissions in hospitals, both those who are going for outpatient treatment and those who will be hospitalized. Service delivery in the IRJ was first conducted at the ticket window managed by the Outpatient Medical Record. One of the dimensions of the quality of health services is access to services marked by patient waiting time.Method: This study used analytical quantitative research with observational analytic method and cross sectional survey research design. The research subjects were patients who did not visit the Bhayangkara Brimob Hospital outpatient installation in July to August 2018 as many as 100 people. Data collection using a questionnaire.Results: It was found that the therapeutic function partially affected the re-visit at the Bhayangkara Hospital Brimob Outpatient Installation. This is indicated by the value of Sig = 0.023 <0.05 reject Ho means that there is a relationship between the therapeutic function of the re-visit.Conclusions and Suggestions: From further testing found that therapeutic function affects the return visit at the outpatient installation of Bhayangkara Brimob Hospital. For further research it is expected to use more variables.Keywords: Service Quality and Customer Loyalty.Bibliography: 83 (2000-2017)

Analisis Faktor Yang Berhubungan Dengan Sikap Dalam Pencegahan Penularan COVID-19 Di Stasiun Bogor Tahun 2022 Apriliana Pipin; Sarip Hidayattulloh Naitboho; Yurita Mailintina
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 6, No 2 (2022): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v6i2.2561

Latar Belakang : Berdasarkan data yang didapat dari “Satgas Covid-19 Kota Bogor peningkatan kasus positif baru minggu 1 september 2021 ini turun 58% dibandingkan minggu lalu, pada periode 13 September hingga 19 September jumlah kasus positif baru mencapai 102 orang”. Sedangkan pada periode 20 September hingga 26 September jumlah kasus positif baru hanya 43 orang. Penyebaran kasus ini telah memberikan dampak luas secara sosial dan ekonomi.Tujuan: Pelaksanaan protokol kesehatan 5 M dalam pencegahan penularan Covid-19.Metode: Jenis riset ini merupakan analitik kuantitatif dengan desain Cross Sectional. Riset ini dilakukan pada bulan Mei s/d Juni 2022 dengan sampel 77 orang penumpang stasiun Bogor dengan teknik random sampling. Analisa data menggunakan “univariat dan bivariate” dengan uji chi-square.Hasil: univariatnya diperoleh Pencegahan Protokol Kesehatan kurang baik penerapan protocol kesehatan 53,2%, jenis kelamin perempuan 61,0%, cuci tangan pakai sabun 53,2%, kerumunan sosisal 40,3%, Tempat pelayanan Covid-19 71,4%, Kebijakan 71,4%, Pengetahuan 62,3%.Sedangkan hasil analisis bivariat menunjukkan Adanya hubungan “kepatuhan protokol kesehatan dalam pencegahan penularan Covi-19 yang tidak cuci tangan” (P Value 0,002) (95% CI((0,79-0,543)). Adanya hubungan “kepatuhan protokol kesehatan dalam pencegahan penularan Covid-19 yang tidak menghindari kerumunan” (P Value 0,001) (95% CI((0,61-0,480)). Adanya hubungan “kepatuhan protokol kesehatan dalam pencegahan penularan Covid-19 yang tidak ada tempat pelayanan covid-19” (P Value 0,000) (95% CI((0,32-0,367). Adanya hubungan kepatuhan protokol kesehatan dalam pencegahan penularan Covi-19 (P Value 0,001)> (95% CI: 0,63-0,479).Kata Kunci: Kepatuhan, Protokol Kesehatan, 5 M, Covid-19

Hubungan Kepemimpinan Dengan Kinerja Perawat di Ruang Anggrek dan Gladiola Rumah Sakit Husada Jakarta Ria Efkelin; Ressa Andriyani Utami; Yurita Mailintina
Jurnal Kesehatan Holistic Vol 7 No 1 (2023): Jurnal Kesehatan Holistic Volume 7/ Nomor 1/ Januari 2023
Publisher : Sekolah Tinggi Ilmu Kesehatan RS Husada

Introduction: The process or activity of nursing practice used by nurses to provide nursing care to patients is referred to as nurse performance. Therefore, nursing services have become an important component of various health services and play an important role in determining the quality of hospital services. Inadequate leadership is a factor in the low performance of nurses. Objective: This research is to determine the relationship between leadership and nurse performance in the Orchid and Gladiola Treatment Room, Husada Hospital, Jakarta. Methods: This study uses a quantitative descriptive method. Result: There is a significant relationship between leadership and work performance of nurses (p value 0.001 < α 0.05). with good leadership will affect the work performance of nurses. Conclusion: Good leadership will affect the work performance of nurses in hospitals.

Hubungan Motivasi dengan Kinerja Pegawai Administrasi RS Husada Jakarta Tahun 2021 Ria Efkelin; Yurita Mailintina
Jurnal Ilmu Kesehatan Indonesia Vol 3, No 2 (2022): JURNAL ILMU KESEHATAN INDONESIA (JIKSI)
Publisher : Univeristas Mitra Indonesia

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Hal yang harus menjadi perhatian suatu perusahaan ketika mengatur fungsi - fungsi manajemen yaitu: “bagaimana mengatur sumber daya manusia untuk dapat meningkatkan efektif dan efesiensi kerja”. Keberhasilan dari suatu perusahaan yang sedang berjalan salah satunya adalah: kinerja para pegawainya dilihat dari hasil kinerja yang tercapai oleh stafnya maupun karyawan, oleh sebab itu, suatu perusahaan diminta untuk memperhatikan seluruh karyawannya agar mampu menunjukkan kinerja yang optimal, sebab bagus dan kurangnya kinerja yang dicapai oleh pegawai akan mempengaruhi hasil yang diperoleh. Jenis riset ini merupakan “kuantitatif dengan desain Cross-Sectional”. Riset ini dimulai pada bulan Juni 2021, dengan total sampel 50 responden metode pengumpulan sample pada riset ini menggunakan “non probality sampling”, analisis data pada rist ini menggunakan uji univariat dan bivariate dengan metode chi-square Tests. Hasil analisis univariat disimpulkan bahwa dari 50 responden didapatkan hasil: umur tertinggi umur 31-40 tahun 38% , jenis kelamin wanita 76.0%, pendidikan SMA/SMK dan D3 34%, pekerjaan 5 tahun sebesar 44%, Motivasi tinggi sebesar 52%, kinerja baik sebesar 56%. Sedangkan hasil analisis bivariat menunjukkan terdapat hubungan antar motivasi terhadap kinerja pegawai administrasi RS Husada Jakarta dengan nilai P Value 0,00.Kata Kunci: Motivasi, Kinerja, Administrasi.

GAMBARAN POST TRAUMATIC STRESS DISORDER, GANGGUAN TIDUR, KECEMASAN, DAN GEJALA DEPRESI KORBAN GEMPA BUMI DI CIANJUR Ulfa Nur Rohmah; Sarah Geltri Harahap; Yarwin Yari; Hardin La Ramba; Ludovikus Ludovikus; Yurita Mailintina; Apriliana Pipin; Ribka Sabarina
Journal of Nursing and Midwifery Sciences Vol. 2 No. 1 (2023): April 2023
Publisher : Faculty of Nursing and Midwifery, Binawan University

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Tectonic earthquakes in Indonesia often occur, there are even earthquakes that result in damage and loss of property and lives. This is because the Indonesian region is one of the regions with a quite complex tectonic order and has a fairly active frequency in the world. This article aims to evaluate the description of PTSD, sleep disorders, anxiety, and symptoms of depression in earthquake victims in Cianjur. This research is a quantitative descriptive research with a population of residents aged (17–60 years) who have experienced the aftermath of the natural disaster in Cianjur, West Java at the end of November 2022. The sampling technique for this study used simple random sampling. The total sample was 54 respondents, with the criteria of the respondent being able to read and write. The results showed that there were not many respondents who experienced PTSD after the natural disaster, almost more than half of the respondents experienced sleep disorders, many respondents also experienced anxiety and depression after the earthquake natural disaster in Cianjur, West Java. Adequate strategies and practices regarding the mental health of earthquake victims are needed

The Perception of Using TED Talks in Enhancing College Students’ Listening Skill for The Fourth Semester of Health Administration Students at STIKes RS Husada Academic Year 2023 –2024 Ludovikus Ludovikus; Yurita Mailintina; Ellynia Ellynia
Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial Vol. 1 No. 5 (2023): September : Jurnal Nakula : Pusat Ilmu Pendidikan, Bahasa dan Ilmu Sosial
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/nakula.v1i5.186

This article presents survey data from 21 students from Bachelor’s Degree of Health Administration about the perception of using TED talks. The objective of the study was to know the students’ perceptions of using TED Talks in improving listening skill for the fourth semester of Health Administration students at STIKes RS Husada Academic Year 2022 – 2023. In the perception of convenience, the mean scores for all statements ranged from 2.05 to 2.33, which suggests a positive perception of convenience. The standard deviations were relatively low, indicating a certain level of agreement among the students. In the perception of benefits, the mean scores for all statements ranged from 1.86 to 2.10, indicating positive perceptions of benefits. The standard deviations were relatively low, suggesting a certain level of agreement among the students. In the perception of interests, the mean scores for all statements were around 2.00, indicating positive perceptions of interests. The standard deviations were relatively low, suggesting a certain level of agreement among the students. In conclusion, the findings from the study indicate that the students have positive perceptions regarding the convenience, benefits, and interests associated with using TED Talks for learning and practicing listening skills.

The Use of Project-Based Learning Strategies in Improving Students’ English Writing Skills at STIKes RS Husada: The Implementation and Students’ Opinion Ludovikus Ludovikus; Hardin La Ramba; Ribka Sabarina Panjaitan; Yurita Mailintina; Christopher Paul Lynch
Jurnal EduHealth Vol. 14 No. 04 (2023): Jurnal eduHealt, 2023
Publisher : Sean Institute

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Writing becomes the most challenging skill for the students as it needs more time to develop and tend to raise problem to students. Therefore, project-based learning is offered to solve the problems in writing. Some experts believe that project-based learning (PBL) can provoke the students to get new knowledge through their own project. This research reports on the implementation of project-based learning in teaching writing. The objectives of the research are to know the implementation of project-based learning in elevating the students’ ability on writing and to know the students’ opinion of the implementation of project-based learning in teaching writing. Qualitative was used as a research method and classroom action research as a research design. The participants of the research were third semester students in one interview. Then, data were analyzed based on triangulation. As result, it was found that the implementation during the implementation of this method as they gave positive opinion toward the method used; they project give engaged the students in solving a real problem and answering it. In other word, this project could develop the students’ critical thinking and it could be a meaningful project for them.

Pengaruh Intervensi Komplementer dan Alternatif Terhadap Nyeri Pasien Kanker Payudara: Tinjauan Sistematik Ribka Sabarina Panjaitan; Yurita Mailintina; Ludovikus Ludovikus
MAHESA : Malahayati Health Student Journal Vol 4, No 1 (2024): Volume 4 Nomor 1 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i1.13107

ABSTRACT Breast cancer occurs when a lump is found and discomfort in the breast area usually occurs in the early stages of breast cancer. Pain is one of the symptoms associated with cancer, and is recognized as one of the most common symptoms in patients with breast cancer. Strategies or use of complementary and alternative medicine are needed that can guarantee improved pain management. To systematically identify and analyze various literature regarding the influence of complementary and alternative interventions on pain in breast cancer patients. This research uses a systematic review method. The search process using a comprehensive search strategy was carried out using databases such as Google Scholar, Pubmed, EBSCO host and Science Direct. The inclusion criteria set are research articles, review articles, in English and Indonesian, and published in the 2013-2023 period. The sample used in this research ranged in age from 16-80 years and was conducted on women. Based on the search results, articles were found but only 9 articles met the analysis criteria. The articles obtained prove that the use of complementary and alternative medicine, namely acupuncture, tai chi/qi gong, hypnosis, meditation, music, therapy, yoga, massage, reflexology and reiki reduces pain. Although there are positive effects of various interventions using complementary and alternative medicine in reducing cancer-related pain, these interventions are still needed along with other treatments to control cancer pain. Keywords: Alternative Medicine, Breast Cancer, Cancer Pain, Complementary Interventions ABSTRAK Kanker payudara terjadi pada saat ditemukan adanya benjolan dan ketidaknyamanan pada daerah payudara biasanya terjadi pada stadium awal kanker payudara. Nyeri adalah salah satu gejala yang berhubungan dengan kanker, dan diakui sebagai salah satu gejala paling umum pada pasien dengan kanker payudara. Diperlukan strategi atau penggunaan pengobatan komplementer dan alternatif yang dapat menjamin peningkatan manajemen nyeri. Mengidentifikasi dan menganalisis dari berbagai literatur secara sistematik terkait pengaruh intervensi komplementer dan alternative terhadap nyeri pasien kanker payudara. Penelitian ini menggunakan metode systematic review. Proses penelusuran menggunakan strategi pencarian yang komprehensif dilakukan dengan menggunakan database seperti Google Scholar, Pubmed, EBSCO host dan Science Direct. Adapun keriteria inklusi yang ditetapkan yaitu artikel penelitian, artikel ulasan, berbahasa Inggris dan Indonesia, dan dipublikasikan dalam rentang waktu 2013-2023. Sampel yang digunakan dalam penelitian ini berusia berkisar 16-80 tahun dan dilakukan pada wanita. Berdasarkan hasil pencarian, ditemukan artikel namun hanya 9 artikel yang memenuhi kriteria analisis. Dari artikel yang didapatkan membuktikan bahwa penggunaan pengobatan komplementer dan elternatif yakni akupuntur, tai chi/qi gong, hypnosis, meditasi, musik, terapi, yoga, pijat, refleksiologi, dan reiki mengurangi nyeri. Meskipun terdapat efek positif dari berbagai intervensi penggunaan pengobatan komplementer dan alternatif dalam mengurangi nyeri terkait kanker, intervensi ini masih diperlukan bersamaan dengan pengobatan lain untuk mengendalikan nyeri pada kanker. Kata Kunci: Pengobatan Alterantif, Kanker Payudara, Nyeri Kanker, Intervensi Komplementer

Perbedaan Integritas dan Pelayanan Publik Terhadap Kepuasan Pasien Rawat Jalan di Beberapa Pelayanan Kesehatan Ria Efkelin; Yurita Mailintina; Sarah Geltri Harahap; Khansa Nabil Rahmani
MAHESA : Malahayati Health Student Journal Vol 3, No 12 (2023): Volume 3 Nomor 12 (2023)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v3i12.12558

ABSTRACT An employee's integrity can be seen from his behavior every time he completes a task assigned to him. An employee who has high integrity will always adhere to principles, ethics and morals. Other research shows that integrity has an impact on the quality of public services through a number of indicators such as honesty, consistency, commitment and responsibility which have proven to have an influence on service quality (S. Lathifah Nurjannah, 2020). Professionalism and quality public services are highly expected. As long as it does not conflict with applicable laws, quality public services are the best services that meet recipient needs and provide convenience. (Darwin, 2020). By conducting this research, it is hoped that it can provide valuable insight and information for health policy makers, hospital or health institution management, and other related parties to improve the quality of public services and patient satisfaction in the health service system. Type of quantitative research using a cross sectional approach. There is a significant relationship between integrity and public service and patient satisfaction based on the results of the Chi-Square test. The research results show that when medical services are in hospitals or healthcare facilities are at a high level of quality, patient experiences tend to be more positive, and their satisfaction levels increase. It covers various aspects such as reliability, empathy, responsiveness and technical competence in providing medical services. In other words, when the patientfeel that they received quality medical services, they are more likely to be satisfied and have a higher intention to return to use the same services in the future. These findings emphasize the importance of understanding and improving the quality of medical services as a key element in increasing patient satisfaction levels, which can ultimately have a positive impact on improving the health care system as a whole. Keywords: Integrity, Public Service, Patient Satisfaction, Outpatient Care. ABSTRAK Integritas seorang pegawai dapat dilihat dari perilaku dalam setiap kali menyelesaikan tugas yang diberikan kepadanya, seorang pegawai yang memiliki integritas tinggi akan selalu berpegang teguh kepada prinsip, etika dan moral. Penelitian lain menunjukkan bahwa integritas berdampak pada kualitas pelayanan publik melalui sejumlah indikator seperti kejujuran, konsistensi, komitmen, dan tanggung jawab terbukti terdapat pengaruh terhadap kualitas pelayanan (S. Lathifah Nurjannah, 2020). Profesionalisme dan pelayanan publik yang berkualitas sangat diharapkan. Sepanjang tidak bertentangan dengan undang-undang yang berlaku, pelayanan publik yang bermutu adalah pelayanan yang terbaik yang memenuhi kebutuhan penerima dan memberikan kemudahan. (Darwin, 2020). Dengan melakukan penelitian ini, diharapkan dapat memberikan wawasan dan informasi yang berharga bagi pengambil kebijakan kesehatan, manajemen rumah sakit atau lembaga kesehatan, dan pihak terkait lainnya untuk meningkatkan kualitas pelayanan publik dan kepuasan pasien dalam sistem pelayanan kesehatan. Jenis penelitian kuantitatif dengan menggunakan pendekatan cross sectional. Ada hubungan yang signifikan antara integritas dan pelayanan publik dengan kepuasan pasien berdasarkan hasil uji Chi-Square. Hasil penelitian menunjukkan bahwa ketika pelayanan medis di rumah sakit atau fasilitas kesehatan berada pada tingkat kualitas yang tinggi, pengalaman pasien cenderung lebih positif, dan tingkat kepuasan mereka meningkat. Hal Ini mencakup berbagai aspek seperti keandalan, empati, responsif, dan kompetensi teknis dalam memberikan pelayanan medis dengan kata lain, ketika pasien merasa bahwa mereka menerima pelayanan medis yang berkualitas, mereka lebih mungkin merasa puas dan memiliki niat yang lebih tinggi untuk kembali menggunakan layanan yang sama di masa depan. Temuan ini menekankan pentingnya memahami dan meningkatkan mutu pelayanan medis sebagai elemen kunci dalam meningkatkan tingkat kepuasan pasien, yang pada akhirnya dapat memiliki dampak positif pada perbaikan sistem layanan kesehatan secara keseluruhan. Kata Kunci: Integritas, Pelayanan Publik, Kepuasan Pasien, Rawat Jalan.

Hubungan Disiplin Kerja dan Loyalitas Kerja Terhadap Kinerja Pegawai Rekam Medis, Administrasi Ruang Rawat Inap dan Rawat Jalan di Rumah Sakit Umum Daerah (RSUD) Sawah Besar Yurita Mailintina; Sarah Geltri Harahap; Ria Efkelin; Martini Martini; Ludovikus Ludovikus; Ellynia Ellynia
MAHESA : Malahayati Health Student Journal Vol 4, No 1 (2024): Volume 4 Nomor 1 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i1.12884

ABSTRACT According to 2018 SUSENAS figures, there are patients in Indonesia who reach 68% of the country's total population. An estimated 32 patients out of every 100 are hospitalized, and 45% of them experience anxiety. The time required to treat hospitalized patients is 25% to 45% longer compared to non-hospitalized patients, in addition to the fact that they require specialized care compared to patients on the other side. This is possible as a result of the patient's lack of understanding of the goals of his treatment, stress associated with changes in health conditions, environment and daily routine, as well as physiological restrictions. To find out exemplary leadership, employee discipline, responsibility, teamwork and a sense of ownership of the performance of medical records employees, administration of inpatient and outpatient rooms at Sawah Besar District Hospital. Quantitative with Cross-Sectional design. There is a relationship between medical records and exemplary leadership, staff discipline, organizational responsibility, teamwork and employee performance in the management of inpatient and outpatient wards at Sawat Besar Regional Hospital. The higher the influence of exemplary leadership, staff discipline, organizational responsibility and teamwork, the higher the performance of medical records staff and inpatient and outpatient management staff at Sawah Besar Regional Hospital. Keywords: Work Discipline, Work Loyalty, Employee Performance ABSTRAK Menurut angka SUSENAS tahun 2018, terdapat pasien di Indonesia yang mencapai 68% dari total populasi negara. Diperkirakan 32 pasien dari setiap 100 dirawat di rumah sakit, dan 45% dari mereka mengalami kecemasan. Waktu yang dibutuhkan untuk merawat pasien rawat inap 25% hingga 45% lebih lama dibandingkan dengan pasien yang tidak menjalani rawat inap, selain fakta bahwa mereka membutuhkan perawatan khusus dibandingkan dengan pasien di sisi lain. Hal ini dimungkinkan sebagai akibat dari kurangnya pemahaman pasien tentang tujuan pengobatannya, stres yang terkait dengan perubahan kondisi kesehatan, lingkungan, dan rutinitas sehari-hari, serta pembatasan fisiologis. Untuk mengetahui keteladanan pemimpinan, kedisiplin karyawan, tanggung jawab, kerja sama tim dan rasa memiliki terhadap kinerja pegawai rekam medis, administrasi ruang rawat inap dan rawat jalan di RSUD Sawah Besar. Kuantitatif dengan desain Cross-Sectional. Terdapat hubungan antara rekam medis dengan keteladanan kepemimpinan, disiplin staf, tanggung jawab organisasi, kerjasama tim dan kinerja pegawai pada pengelolaan bangsal rawat inap dan rawat jalan di RSUD Sawat Besar. Semakin tinggi pengaruh keteladanan kepemimpinan, disiplin staf, tanggung jawab organisasi dan kerjasama tim maka semakin tinggi pula kinerja staf rekam medis dan staf manajemen rawat inap dan rawat jalan RSUD Sawah Besar. Kata Kunci: Disiplin Kerja, Loyalitas Kerja, Kinerja Pegawai.

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