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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH KREDIT PADA SWAMITRA PT. BANK BUKOPIN TBK UNIT BULAKAN SUKOHARJO Yusrin, Moch Tri Anggoro; Istiatin, Istiatin; Kustiyah, Eny
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Publisher : STIE AUB Surakarta

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Quality of care is the expected benefits of control over the level of excellence to meet the wishes of the customer.In field of services, as is done by Swamitra PT. Bank Bukopin Tbk, Unit Bulakan Sukoharjo, good quality services will effect on customer satisfaction. With the satisfaction felt by customers it will indirectly encourage customers to re-use the services and existing services giving rise loyalty.Goals to be achieved in this research is to determine the effect either simultaneously or partially dimensions of tangibles, reliability, responsiveness, empathy, and assurance on customer loyalty credits Swamitra PT. Bank Bukopin Tbk Unit Bulakan Sukoharjo.The method in this study using the customer population of Swamitra PT. Bank Bukopin Tbk,Â amounted to 617 people and 100 people are taken as samples. This study used a questionnaire as a data collection tool. It is using SPSS 22.0 for Windows to analyze the data. The technique of data analysis used is multiple linear regression analysis and simple linear regression analysis which serve to prove the hypothesis of the study. The results showed that both simultaneously and partially there is positive and significant dimensions of tangibles, reliability, responsiveness, empathy, danassurance on customer loyalty credits Swamitra PT. Bank Bukopin Tbk Unit Bulakan Sukoharjo. With the contribution of independent variables on the dependent variable (determination) of 85.60%. The conclusion of this study is there was a significant and positive effect of tangibles, reliability, responsiveness, empathy, and assurance on customer loyalty credits Swamitra PT. Bank Bukopin Tbk Unit Bulakan SukoharjoKeywords: Tangibles, Reliability, Responsiveness, Empathy, Assurance, and Loyalty.

CREATING CUSTOMER RETENTION THROUGHT CUSTOMER INCENTIVES, TRUST AND COMPLAINT HANDLING (AT BMT AMANAH UMMAH IN KARTASURA) Kartikawati, Yona Septi; Istiatin, Istiatin; Hartono, Sri
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 02 (2020): IJEBAR, VOL. 04 ISSUE 02, JUNE 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i02.968

This study aims to determine and explain the simultaneous and partial influence of customer incentives, trust and complaint handling on customer retention at the BMT Amanah Ummah in Kartasura. This research method uses quantitative descriptive research design. With a population of 1.500 respondents. Withdrawal of the number of samples is determined by the Slovin formula and the results are 100 respondents. Sampling technique uses Instidental Sampling. Data collection using a questionnaire. Data analysis techniques used statistical analysis are multiple linear regression test, F test, t test and coefficient of determination. The results showed that customer incentives, trust and complaint handling simultaneously and significantly affected customer retention at the BMT Amanah Ummah in Kartasura. Customer incentives have a positive and significant effect on customer retention in the BMT Amanah Ummah in Kartasura. Trust has a positive and significant effect on customer retention in the BMT Amanah Ummah in Kartasura. Complaint handling has a positive and significant effect on customer retention at the BMT Amanah Ummah in Kartasura. The coefficient of determination or contribution of variable customer incentives, trust and complaint handling to customer retention in the BMT Amanah Ummah in Kartasura is 50.4%. Suggestions from this research, BMT Amanah Ummah should in this case continue to improve and pay attention to factors that influence customer retention, namely customer incentives, trust and complaint handling.

STUDENT LEARNING ACHIEVEMENTS REVIEWED FROM LEARNING FACILITIES, PEER ENVIRONMENT, MOTIVATION, AND DISCIPLINE (Study at SMP Batik Surakarta) Destomo, Deny; Istiatin, Istiatin; Sudarwati, Sudarwati
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 2 (2021): IJEBAR, VOL. 05 ISSUE 02, JUNE 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i2.2361

The research aims to determine the influence of the following variables; facilities of the study, peer environment, motivation, and discipline toward student’s achievement in SMP Batik Surakarta both simultaneously and partially. The researcher uses a descriptive quantitative method. The research populations are students in IXA and IXB (excellent class) of SMP Batik Surakarta, consisting of 61 students. The sampling technique uses cencus technique which covers 61 respondents. The researcher uses a questionaire to collect the data. While data analyzing technique uses statistical analysis, multiple linear regression test, F test, T-test, and coefficient determination. The research finding shows that facilities of the study, peer environment, motivation, and discipline give significant influence toward students achievement 72,8%. In comparison, 27,2% is influenced by other variables such as learning interest, teacher’s competence, etc. Keyword: student’s achievement, facilities of the study, motivation, and discipline.

EMPLOYEE PERFORMANCE ASSESSED FROM COMMITMENT, MOTIVATION, WORK EXPENSE, AND WORK DISCIPLINE STUDY AT THE RAILWAY NURSERY CENTER OF DIRECTORATE GENERAL OF RAILWAY, MINISTRY OF TRANSPORT Adi Putro, Soesianto Wibowo; Istiatin, Istiatin; Mursito, Bambang
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 2 (2021): IJEBAR, VOL. 05 ISSUE 02, JUNE 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i2.2382

The purpose of this study was to determine whether there is a significant influence between the variables of commitment, motivation, workload, and work discipline on employee performance. In addition, it is also to determine whether there is a significant simultaneous influence and which variable is the most dominant in influencing employee performance of the Railroad Maintenance Center employees of the Directorate General of Railways of the Ministry of Transportation. The method used is descriptive quantitative method. The population in this study amounted to 81 employees and the entire population was sampled in this study, where the sampling technique used quota sampling. The data used are primary data and secondary data with data collection techniques: observation, documentation, questionnaire and literature study. The data analysis technique in this study used multiple linear tests. The results of the study can be concluded that: The results of the study can be concluded that: 1) There is an effect of commitment, motivation, workload, and work discipline that have a simultaneous and significant effect on employee performance of the Railroad Maintenance Center employees., 2) There is an effect of commitment, which has a positive and significant effect on Employee performance at the Railway Maintenance Center employees, 3) There is an influence of motivation has a positive and significant effect on employee performance on the employees of the Railway Maintenance Center, 4) There is an effect of workload has a positive and significant effect on employee performance on the employees of the Railway Maintenance Center, 5) There is an influence of Discipline work has a positive and significant effect on employee performance at the Railway Maintenance Center employees. Keywords: Employee Performance, Commitment, Motivation, Workload, Work Discipline

CREATING CUSTOMER RETENTION THROUGH FACILITIES, COMPLAINT HANDLING, TRUST, COMPANY IMAGE AND CUSTOMER INCENTIVES AT BMT AMANAH UMMAH KARTASURA, SUKOHARJO Istiatin, Istiatin; Marwati, Fithri
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 1 (2021): IJEBAR, VOL. 5, ISSUE 01, MARCH 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i1.1921

This study has purpose to determine and analyze the effect of Company Image, Customer Incentives, Trust, Complaints Handling, and Facilities on Costumer Retention at BMT Amanah Ummah Kartasura. The research method applied in this study was a quantitative descriptive research design. This study used a population of 1,500 respondents. In determining the sample size, this study used the Slovin formula. Based on the results of calculation, the number of samples in this study was 100 respondents. The sampling technique was carried out using incidental sampling. The data collection was done using a questionnaire. The data analysis technique in this study was statistical analysis consists of multiple linear regression test, F test, t test and the coefficient of determination. The results showed that the Company Image, Customer Incentives, Trust, Complaint Handling, and Facilities simultaneously had a significant effect on Customer Retention at BMT Amanah Ummah Kartasura. Partially, it was found that Company Image and Customer Incentives do not have a positive and significant effect on Customer Retention at BMT Amanah Ummah in Kartasura. Meanwhile, Trust, Complain Handling, and Facilities have a positive and significant effect on Customer Retention at BMT Amanah Ummah in Kartasura. The coefficient of determination or the contribution of the variables of Company Image, Customer Incentives, Trust, Complain Handling, and Facilities on Customer Retention at BMT Amanah Ummah Kartasura was 43.1%. This study suggested that BMT Amanah Ummah should continue to improve and pay attention to the factors that affect the Customer Retention, such as Company Image, Customer Incentives, Trust, Complain Handling, and Facilities. Keywords: Customer Retention, Trust, Complaint Handling, Facility, Company Image, BMT Amanah Ummah

ACHIEVEMENT OF SMP BATIK SURAKARTA STUDENTS IN ACADEMIC YEAR 2020 – 2021 Widayati, Wening; Istiatin, Istiatin; Sudarwati, Sudarwati
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 2 (2021): IJEBAR, VOL. 05 ISSUE 02, JUNE 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i2.2460

Student Achievement of SMP Batik Surakarta Academic Year 2020 – 2021, Post Graduate Management Study Program, Batik Islamic University Surakarta, 2021 Student achievement is closely related to teacher competence, learning methods, and school infrastructure accompanied by student learning motivation, so it is necessary to conduct research related to it. This study aims to analyze the influence of competencies, teachers of learning methods, infrastructure, and motivation of students on student achievement at SMP Batik Surakarta Academic Year 2020 – 2021. The research method uses multiple linear regression analysis quantifications. The research population of grade VIII students as many as 244 students of sampling techniques purposive sampling obtained a sample of 80 students ranked in the top ten schools. The results of researching teacher competence, learning methods, school infrastructure effect while the motivation of students' learning does not affect the learning quality of students of SMP Batik Surakarta Academic Year 2020 – 2021. Keywords: teacher competence, learning methods, infrastructure, learning motivation, student achievement.

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