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All Journal Journal of Applied Information, Communication and Technology Relativitas : Jurnal Riset Inovasi Pembelajaran Fisika
Rizaldi, Rizaldi
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Computer Science & IT Education Physics Social Sciences

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Measuring Client Satisfaction Level From Migration Manual Reconciliations system to Automatic Reconciliations system In Bank Danamon Indonesia Using Kano Model Rizaldi, Rizaldi
Journal of Applied Information, Communication and Technology Vol. 6 No. 2 (2019)
Publisher : Swiss German University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33555/ejaict.v6i2.65

Abstract

In banking industry, reconciliation software can help you rise to a range of regulatory, business and operational challenges. In this new, challenging operational environment, an automated reconciliation strategy has proved to be a mandatory system to help reduce costs and risk, to achieve compliance and improve transparency, efficiency and scalability. But migrating system is a big project, And like other big projects, sometimes the result are not satisfactory, to measure client satisfaction on this project, we use Kano Model to measure it, a theory of customer satisfaction and product development developed by Professor Noriako Kano in 1980.
PENGARUH MODEL PEMBELAJARAN DICOVERY LEARNING DAN MODEL PEMBELAJARAN PBL TERHADAP PEMAHAMAN KONSEP SISWA Zahara, Syarifah Rita; Muliani, Muliani; Rizaldi, Rizaldi
Relativitas: Jurnal Riset Inovasi Pembelajaran Fisika Vol 4, No 1 (2021): Jurnal Riset Inovasi Pembelajaran Fisika
Publisher : Department of Physics Education, Faculty of Teacher Training and Education, UNIVERSITAS MA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/relativitas.v4i1.3805

Abstract

Penelitian ini bertujuan untuk mengetahui peningkatan pemahaman kosep siswa dengan menerapkan model pemelajaran discovery learning dan Problem Based Learning (PBL). Penelitain ini menggunkan jenis penelitian eksperimen semu (quasy experiment) dengan desain control group pretest-posttest dan pengambilan sampel dengan teknik purposive sampling. Pengambilan data dilakukan di kelas XI IPA 1 sebagai kelas eksperimen dan kelas XI IPA 2 sebagai kelas kontrol. Data yang diperoleh dianalisis menggunakan statistik deskriptif dan aplikasih SPSS 18. Berdasarkan uji hipotesis data uji independent sample t-test siswa dari tes awal dan tes akhir diperoleh t­hitung > ttabel yaitu 0,001 > 0,05 dan diperoleh nilai signifikan 2-tailed sebesar 0.00 lebih rendah dari 0,05. Sehingga dapat diambil keputusan bahwa terdapat perbedaan yang signifikan konsep sisa antara kelas eksperimen dan kelas kontrol. Berdasarkan hasil penelitian maka dapat disimpulkan bahwa model pembelajaran PBL dapat  meningkatakan pemahaman konsep siswa
Co-Authors Muliani Muliani, Muliani Syarifah Rita Zahara