Article Per Year (5 Year)
p-Index From 2019 - 2024
2.589
P-Index
This Author published in this journals
All Journal E-Journal of Tourism IZUMI Ahmad Dahlan Journal of English Studies PREMISE: Journal of English Education and Applied Linguistics Journal of English Language Studies Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta JELLT (Journal of English Language and Language Teaching) LLT Journal: A Journal on Language and Language Teaching Jurnal Onoma: Pendidikan, Bahasa, dan Sastra PROJECT (Professional Journal of English Education) Journal of English Language and Pedagogy Pioneer: Journal of Language and Literature
Sari, Angela Bayu Pertama
Universitas Bina Sarana Informatika
Arts Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 18 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : E-Journal of Tourism

 1 
English Communication Strategies in Tourism Angela Bayu Pertama Sari
E-Journal of Tourism Volume 5 Number 2 (September 2018)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (459.961 KB) | DOI: 10.24922/eot.v5i2.41411

Abstract

The advance development in tourism industry is established through interrelated systems. One of which is the online booking platform. Not only for booking, but the online website also becomes the platform for giving reviews that portrays guests’ compliments or even complaints. Those compliments are powerful to give the guests positive image about the accommodation; however, the complaints will do in the contrary way. It may lead the accommodation into negative image. Accordingly, it is necessary for the accommodation providers to handle the complaints by giving the responses or reply of the guests’ reviews. That action will become the effort to turn the guests’ disappointment into satisfaction. In order to achieve it, several English communication strategies in handling complaints were executed. This research takes the responses of 8 accommodation providers towards the guests’ review as the subject of the research. It is conducted by using content analysis method. The results yields 4 strategies that exists in the responses, namely: attentiveness that correlates with the hospitality in communication appears 100% of the total responses; explanation that presents the clarification and elaboration appears in 79% of the total responses; effort, that is the presentation of the promising action in the future, exists in 46% of the total responses and the least is apology, that is the action of saying sorry, exists in 25% of the total responses.
Co-Authors Anik Andriani Catharina Brameswari Devita Widyaningtyas Yogyanti Dwi Iswahyuni Dwi Iswahyuni Eko Saputro Haya Haratikka Haya Haratikka Helta Anggia Paulus Tofan Rapiyanta Sardiarinto Sardiarinto Sri Rejeki Sutanto Sutanto