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All Journal Proceedings of the International Conference on Applied Science and Health Jurnal ARSI (Administrasi Rumah Sakit Indonesia)
Kirana, Irin
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Decision Sciences, Operations Research & Management Education Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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SPECIAL DENTAL CASE SHEET AS A MEDICAL AND FORENSIC COMMUNICATION TOOL Kirana, Irin; Sulistiadi, Wahyu; Winata, Tjen Dravinne
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Abstract

Background: The implementation of the International Classification of Diseases, Tenth Edition (ICD-10 codes) in the medical records serving as the humanitarial tools for practitioners is to establish treatment procedures for re-admitted patients in a hospital. Medical records serves as a tool in determining the appropriate treatment for each patient. But in reality, has never the ICD-10 been applied to the Electronic Medical Record Management. For it to be used as a humanitarian tool, it has first to be used as legal evidence in the court as a written legal system in Indonesia. However, the implementation by the lawyers and relevant officers is under the progress. The result of the previous research showed on the Dental Professionals? Medical Record Form in 2014 at FKG Usakti [29] had determined the need for special dental case sheets as a humanitarian tool between practitioners and dentists. The Special Sheet should meet the specific requirement to be utilized in a class A hospital and it also needs to be standardized with the Indonesian National Police. Methods: In this Systematic Review, the researchers conducted a Proquest database published from January 2012 to June 2019. 10 relevant studies of the medical records were selected as a humanitarian tool in Disaster Victim Identification (DVI) done by the dentist.Results: From 10 present studies and previous studies [29] conducted by the researcher, it had succesfullyidentified the importance of medical record management as a humanitarian tool between practitioners and dentists in hospitals.Conclusion: Special Dental Case Sheet is required for the implementation of collective information which serve as a general humanitarian tool among health professionals. It is required as a comparative data in the identification process if the related patients are the disaster victims.
DAMPAK MARKETING MIX “PHYSICAL ENVIRONMENT” TERHADAP KEPUASAAN PASIEN RUMAH SAKIT: LITERATURE REVIEW Safi’i, Akhmad; Nugroho, Bagus; Kirana, Irin; Muhammadi, Muhammadi; Kamaluddin, Rachmat; Damanik, Regina Destrina; Sulistiadi, Wahyu
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) Vol. 7, No. 2
Publisher : UI Scholars Hub

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Marketing mix strategy is a necessary strategy in service organizations to ensure successful performance. One of the successful performance is measured by patient satisfaction. Patient satisfaction is considered as one of the most important predictors when measuring outcomes and quality of services provided by health facilities. From patient satisfaction obtained loyalty, patient compliance, and has a direct impact on hospital income. This article is built with a literature review obtained from a search database from pubmed and google scholar using the keywords "marketing mix" AND "hospital" AND "impact". The included articles explain the relationship between the marketing mix, especially the physical environment, and patient satisfaction. From 258 articles found 5 relevant articles. 4 articles (80%) used a cross sectional study design and 1 article (20%) used a survey. All articles come from the Asian region, 3 from Indonesia (60%), the rest each from Iran and Saudi Arabia. 4 articles describe the marketing mix of product variables, people or officers, physical evidence, prices, and promotions that affect patient satisfaction. 1 article tells that the marketing mix has not been maximally implemented in government hospitals compared to private hospitals. Based on the analysis of previous studies, it can be concluded that the marketing mix is important and has a significant effect on patient satisfaction.
Co-Authors Damanik, Regina Destrina Kamaluddin, Rachmat Muhammadi, Muhammadi Nugroho, Bagus Safi’i, Akhmad Tjen Dravinne Winata Wahyu Sulistiadi