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BUYING EXPERIENCE: THE IMPACT OF TRUST AND SATISFACTION OF GRAB FOOD CUSTOMERS IN SURABAYA Iristian, Jovi; Irdiana, Sukma
Ekspektra : Jurnal Bisnis dan Manajemen Vol 3, No 2 (2019)
Publisher : Universitas Dr. Soetomo

This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%.This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%. Keywords: Buying Experience, Trust, Customer Satisfaction

BUYING EXPERIENCE: THE IMPACT OF TRUST AND SATISFACTION OF GRAB FOOD CUSTOMERS IN SURABAYA Iristian, Jovi; Irdiana, Sukma
Ekspektra : Jurnal Bisnis dan Manajemen Vol 3, No 2 (2019)
Publisher : Universitas Dr. Soetomo

This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%.This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%.Â Keywords: Buying Experience, Trust, Customer Satisfaction

Minat Memesan Kembali Transportasi Online Irdiana, Sukma; Iristian, Jovi
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 9 No. 2 (2019): September 2019
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Jasa transportasi telah mengalami perkembangan yang sangat pesat, saat ini transportasi umum sudah dapat diakses melalui internet. Perkembangan ini memudahkan masyarakat dalam memanfaatkan pelayanan jasa transportasi umum. Masyarakat kini dapat menggunakan jasa transportasi umum dimana dan kapan pun mereka inginkan. Kini masyarakat yang tinggal di Daerah Perkotaan sudah mulai beralih menggunakan jasa transportasi umum. Jasa transportasi online adalah industri yang populer sekarang ini. Tujuan dari penelitian ini adalah untuk mengetahui kualitas pelayanan dan harga terhadap minat memesan kembali jasa transportasi online dengan kepuasan pelaggan sebagai variable intervening. Populasi adalah pelanggan pengguna jasa transportasi online â€œGrabâ€. Penelitian ini menggunakan 100 sampel responden dengan kriteria telah menggunakan layanan jasa transportasi online lebih dari dua kali. Kemudian data dianalisis menggunakan analisis regresi berganda yang disalurkan melalui SPSS 21 program. Berdasarkan hasil penelitian, hasil bahwa kualitas layanan berpengaruh positif terhadap kepuasan pelanggan, sedangkan harga tidak berpengaruh negatif terhadap kepuasan pelanggan. Dengan regresi berganda koefisien Y1=7,957+0,316 X1-0,084 X2 dan kepuasan pelanggan berpengaruh positif terhadap niat memesan kembali jasa transportasi online dengan koefisien regresi sederhana adalah Y2=0,232 Y1.

PEMBERDAYAAN MASYARAKAT NELAYAN DI KECAMATAN TEMPURSARI KABUPATEN LUMAJANG Irdiana, Sukma; Iristian, Jovi
IMPOWERMENT SOCIETY Vol 2 No 2 (2019): Agustus
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

This study aims to determine the development and empowerment, obstacles in empowerment, the role of government in empowerment. This study used a descriptive qualitative research design using survey methods, field observations, interviews and triangulation. The subjects of the study were the fishermen of Tempursari Subdistrict, Lumajang Regency with 70 fishermen. The results showed that: (1) the process of community development and empowerment included (a) increased skills and independence of the fishing community, (b) there were social, economic, and educational impacts, (2) inhibiting factors including the character or nature and thinking of the community different, constrained human resource readiness, community understanding is still low. (3) the role of government that is with the participation and involvement in community empowerment. (4) Strategies in developing the coastal zone, namely the community economy.

Pengaruh Stres Kerja dan Beban Kerja Terhadap Kinerja Melalui Kepuasan Kerja Sebagai Variabel Intervening pada PT Maxipro Group Indonesia Wijayanti, Firda Nur; Iristian, Jovi; Adistie, Gisti Riza
Mabny: Journal of Sharia Management and Business Vol. 4 No. 01 (2024): Mabny : Journal of Sharia Management and Business
Publisher : Faculty of Islamic Economics and Business, State Islamic Institute of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/mabny.v4i01.12657

Job stress and high workload can reduce employee performance. High job satisfaction can be a mediator that minimizes the negative impact of work stress and workload on performance. This research was conducted with the aim of determining the effect of work stress and workload on performance through job satisfaction as an intervening variable at PT Maxipro Group Indonesia. The population used in this research was all 25 employees of PT Maxipro Group Indonesia. The sampling technique uses saturated samples so that the entire population is used. The data collection technique uses a quantitative approach with a causal associative nature. The data source for this research comes from questionnaire answers which are then analyzed using path analysis with the Partial Least Square (SmartPLS) application. The research results show that work stress does not have a significant effect on job satisfaction. Workload does not have a significant effect on job satisfaction. Work stress has a significant effect on performance. Workload does not have a significant effect on performance. Job satisfaction has a significant effect on performance. There is an indirect effect which is not significant, which means that job satisfaction does not mediate the effect of work stress on performance. There is an insignificant indirect effect, which means that job satisfaction does not mediate the effect of workload on performance.

Pengaruh Disiplin Kerja, Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan di PT Sentra Agroprima Lestari Romadhona, Anna Bella Claudia; Iristian, Jovi; Adistie, Gisti Riza
Mabny: Journal of Sharia Management and Business Vol. 4 No. 01 (2024): Mabny : Journal of Sharia Management and Business
Publisher : Faculty of Islamic Economics and Business, State Islamic Institute of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/mabny.v4i01.12675

The purpose of this research is to examine how the influence of the work environment and work discipline on employee performance. Employees of PT Sentra Agroprima Lestari Surabaya became the research subjects. This study uses quantitative research methods as its methodology. This type of research uses a quantitative approach and uses primary data. The population of the research was 35 employees of PT Sentra Agroprima Lestari Surabaya. The sampling technique in this research uses saturated samples, namely a sampling technique that uses all members of the population as samples. Data collection through questionnaires. The analysis method used is the Statistical Product and Service Solution (SPSS) method. Keywords: Work Discipline, work motivation, work environment and performance

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