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All Journal Jurnal Ilmu Sosial dan Humaniora BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Setyowati, Kristina
Badan Perencanaan Pembangunan Daerah, Penelitian dan Pengembangan Kabupaten Sragen
Humanities Economics, Econometrics & Finance Social Sciences

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Accountability Model of Financial Management in the Public Sector: A Study on Panggungharjo Village Budget Basuki, Ayudya Fitri; Setyowati, Kristina; Wahyunengseh, Rutiana Dwi
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Publisher : UI Scholars Hub

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Abstract

Most research on public accountability is carried out in government agencies. Little looks at the accountability model for village financial management. Little is also known about villages in developing countries having successfully managed their finance that fulfills both formal and substantive aspects of public accountability. This research attempts to analyze Bovens accountability model framework which increases three important accountability elements: right of authority, answerability and enforceability in village financial management. Data are collected through interviews with informants and secondary data from village financial reports. We find that village community forum takes place democratically to ask for accountability but cannot be a substantive accountee. Panggungharjo Village is studied here as depiction of a top performing village at national level that has procedurally and normatively fulfilled the answerability aspect of vertical accountability. However, the potential problem of accountability arises from the essence of accountability from the aspect of democracy, where public participation as accountees is still biased so answerability has not yet emerged on horizontal accountability. Culture of the society and technocratic policies become confounding variables. A theoretical implication simultaneously enriches Bovens’ model is the need to look at the environmental context, namely, bureaucrats’ attitudes in the political context as accountor and the cultural environment of the community as accountee.
High Performance is Not Always Directly Proportional to Service Quality: A Case of One-stop Service of Sragen Chairudin, Moehhamad; Setyowati, Kristina; Suharto, Didik G.
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Publisher : UI Scholars Hub

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Abstract

One-Stop Service (OSS) of public, investment and business permits (Badan Perizinan Terpadu dan Penanaman Modal/BPTPM) Regency (Kabupaten) of Sragen is considered to have high performance, as evidenced by having received many awards in the field of public services, including four times received the award as the best regency of investment or Investment Award from Badan Koordinasi Penanaman Modal. This research is to test whether high performance can always give satisfactory service quality, and to analyze the cause using Importance Performance Analysis (IPA) method, in terms of six dimensions: tangibles, reliability, responsiveness, assurance, empathy, and accessible, by comparing the expectation of the customers to the actual service performance. Collecting data with randomly questionnaires to 100 customers during period October 24 - November 18, 2016. BPTPM Kabupaten Sragen customers highly expect the best service on reliability dimension, but service performance score on reliability dimension is not good enough, and still less than tangibles, empathy, and responsiveness dimensions score, thereby reducing the level of customer satisfaction. This is what causes the quality of service is not satisfactory, although overall is considered to have a high level of service performance. From this research, it is proven that high service performance, does not always result in satisfactory quality of service, because it is also influenced by the level of customer expectation on each service factors. Thus, service providers should give priority to improve service performance on the aspect most desired by the customers first, to improve the quality of service.
Pesilat Conflict Analysis in Madiun: Conflict Resolution Study Ximenes, Manuel; Sudarmo, Sudarmo; Setyowati, Kristina
Jurnal Ilmu Sosial dan Humaniora Vol 11, No 1 (2022)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jish.v11i1.37078

Abstract

Conflict between members of the pencak silat organization is a conflict phenomenon caused by various sources of conflict involving members of the pencak silat organization so that it creates public security disturbances in the Madiun Regency area. The conflict made the government handle it through various efforts to resolve the conflict. The purpose of this study is to find out how conflict and conflict resolution can be created and run in the Madiun area. The research method is this research using qualitative research methods, which is a type of research that emphasizes drawing conclusions based on the interpretation of a phenomenon or fact. The results showed that the silat conflict that occurred in the Madiun area was more of a horizontal conflict, namely the conflict that occurred only among the fighters in the Madiun area and the cause was due to trivial problems that occurred between the silat fighter and his silat association. Next, to deal with this problem, the local government tries to carry out conflict resolution based on a community governance approach, namely as an integrative and participatory community or community empowerment in the decision-making process. The approach taken by the local apparatus succeeded in reducing the conflict and creating peace, although the resolution of the conflict was not able to eliminate the feelings or desires of the fighters to stop the conflict between them.
Co-Authors Basuki, Ayudya Fitri Chairudin, Moehhamad Didik G. Suharto, Didik G. Rutiana Dwi Wahyunengseh sudarmo sudarmo Ximenes, Manuel