Article Per Year (5 Year)
p-Index From 2019 - 2024
0
P-Index
This Author published in this journals
All Journal Katalogis
Mardanis, Aka
Unknown Affiliation
Law, Crime, Criminology & Criminal Justice

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH PERAN KEPEMIMPINAN DAN MOTIVASI TERHADAP KUALITAS PELAYANAN PADA PT. BANK NEGARA INDONESIA (PERSERO) Tbk. KANTOR CABANG UTAMA PALU Mardanis, Aka
Katalogis Vol 6, No 7 (2018)
Publisher : Katalogis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (496.387 KB)

Abstract

The study intends to determine and analyze simultaneous and partial influence of leadership roles and motivation on service quality at PT. Bank Negara Indonesia (Persero) Tbk of Palu Headquarter. Respondents consist of 113 officers. Method of analysis is descriptive with quantitative approach and using multiple linear regressions of SPSS 16. The result indicates that leadership roles and motivation simultaneously have significant influence on service quality at PT. Bank Negara Indonesia (Persero) Tbk of Palu Headquarter. Partially, both leadership roles and motivation have significant influence on service quality at PT. Bank Negara Indonesia (Persero) Tbk of Palu Headquarter.         
Co-Authors