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All Journal Jurnal Ekonomi Pembangunan International Journal of Economics, Business and Accounting Research (IJEBAR)
Parminto, Ardi
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Economics, Econometrics & Finance

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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK BRI SYARIAH DI SAMARINDA Pratama, Apriadi; Rusmilawati, .; Parminto, Ardi
Jurnal Ekonomi Pembangunan Vol 11, No 1 (2013): Jurnal Ekonomi Pembangunan
Publisher : Pusat Pengkajian Ekonomi dan Kebijakan Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.036 KB) | DOI: 10.22219/jep.v11i1.3728

Abstract

This study aims to determine the effect of service quality consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), and Tangible (X5) customer satisfaction (Y1) and customer loyalty (Y2) at Bank BRI Sharia in Samarinda. T test results are known effects of service quality on customer satisfaction (Y1). Variable Reliability (X1) significant because the level (sig <0.05), namely (0.000 <0.05). Variable Responsiveness (X2) is significant (0.036 <0.05). Variable Assurance (X3) is significant (0.000 <0.05). Empathy variable (X4) is significant (0.001 <0.05). Tangible variable (X5) had no significant effect due to the level (sig> 0.05), namely (0.627> 0.05).
ANALYSIS OF THE EFFECT OF WORK STRESS, WORK LOAD AND WORK ENVIRONMENT TURNOVER INTENTION Faturrahman, Faturrahman; Parminto, Ardi; Irwansyah, Irwansyah
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 03 (2020): IJEBAR, VOL. 04 ISSUE 03, SEPTEMBER 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i03.1278

Abstract

This study aims to determine the effect of work stress, workload and the environment on employee turnover intention of non civil servants. This study uses survey research methods and data collection techniques used are observation, interviews, literature studies and questionnaires. The sample in the study were 100 employees whose sample size was determined through the Slovin formula. The analytical method used is simple regression and multiple regression. From the results of the study, it is known that variable X1 (work stress) partially influences the variable Y (turnover intention). Variable X2 (workload) partially influences the variable Y (turnover intetions). Variable X3 (work environment) partially influences the variable Y (turnover intention). And it is known that variables X1 (work stress), X2 (work load) and X3 (work environment) simultaneously affect variable Y (turnover intention) Keywords: work stress, work load, work environment, turnover intention
Co-Authors Faturrahman Irwansyah Irwansyah Pratama, Apriadi Rusmilawati, .