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Analysis Of Innovation “Puber Anak Melania” In Acceleration Of Birth Certificate Ownership For Children 0-18 Years In The Dinas Kependudukan Dan Pencatatan Sipil Kota Payakumbuh Using Grounded Theory Gusmeri, Gusmeri; Desmalina, Desmalina; Harsemarozi, Harsemarozi; Heikal, Jerry
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 2 No. 2 (2023): Juli - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v2i2.1129

Abstract

“Puber Anak Melania” is a Program of the Payakumbuh City Government, in this case the Population and Civil Registration Office as a new innovation in providing convenience in obtaining family cards, birth certificates and baby identity cards for the people of Payakumbuh City. It is an acronym for "Pulang Bersalin Anak mendapat Akta Lahir dan Identitas Anak". This innovation program is a collaborative program with the Payakumbuh City Population and Civil Registration Office with RSKIA, Community Health Centers and independent practicing midwives throughout Payakumbuh City for mothers who give birth in health facilities in Payakumbuh City. The purpose of this study was to determine the effectiveness of Puber Anak Melania service innovation program in accelerating birth certificate ownership in Payakumbuh City, the inhibiting factors and to find out the efforts made by the Payakumbuh Population and Civil Registration Office using a grounded theory approach. Based on the research results, the authors concluded that the implementation of Puber Anak Melania Service innovation was quite effective. Even though there were obstacles such as the parents had not prepared the documents and requirements for issuing a birth certificate, the parents' data and documents had not been valid, and the baby's name had not been prepared by the parents so that the issuance of the birth certificate could not be processed. "Puber Anak Melania" is a Program of the Payakumbuh City Government, in this case the Population and Civil Registration Office as an innovation in providing convenience in obtaining family cards, birth certificates and baby identity cards for the people of Payakumbuh City. It is an acronym for " Pulang Bersalin Anak mendapat Akta Lahir dan Identitas Anak". This innovation program is a collaborative program with the Payakumbuh City Population and Civil Registration Office with RSKIA, Community Health Centers and independent practicing midwives throughout Payakumbuh City for mothers who give birth in health facilities in Payakumbuh City. The purpose of this study was to determine the supporting and inhibiting factors for Melania's Child Development service innovation program in accelerating birth certificate ownership in Payakumbuh City using a grounded theory approach. Based on the research results, the authors conclude that the implementation of the service innovation "Melania Childhood Puberty" has been going well but the results have not been optimal, namely there are obstacles such as documents and requirements for issuing birth certificates that have not been prepared by parents, data and documents of parents are not yet valid, and names the parents had not prepared the baby so that the issuance of the birth certificate could not be processed.
Peran Kepuasan Masyarakat Dalam Memediasi Pengaruh Tangible, Reliability Dan Responsiviness Terhadap Kepercayaan Publik Pada Dinas Kependudukan dan Pencatatan Sipil Kota Payakumbuh Desmalina, Desmalina; Huseno, Tun
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Transformasi digital pelayanan publik membutuhkan peningkatan kualitas terus-menerus untuk mewujudkan terciptanya good governance pada Dinas Kependudukan dan Pencatatan Sipil Kota Payakumbuh. Metode penelitian yang digunakan adalah metode penelitian kuantitatif dengan pendekatan asosiatif. Teknik pengumpulan data melalui kuesioner yang disebarkan kepada 100 responden/masyarakat. Adapun pengolahan data dilakukan dengan metode Partial Least Squares Structural Equation Model (PLS-SEM) yang digunakan untuk menganalisis data yang memiliki data non linier. Berdasarkan analisis data dengan uji inner model dan structural model didapatkan bahwa variabel tangible/bukti fisik berpengaruh signifikan terhadap kepercayaan publik, namun tidak signifikan terhadap kepuasan masyarakat, variabel reliability/kehandalan berpengaruh signifikan terhadap kepuasan masyarakat, namun tidak signifikan terhadap kepercayaan publik , variable responsiviness/daya tanggap berpengaruh signifikan terhadap kepuasan masyarakat dan kepercayaan publik. Dalam hal memediasi, kepuasan masyarakat mampu memediasi pengaruh reliability dan responsiviness terhadap kepercayaan publik, namun tidak dapat memediasi pengaruh tangible terhadap kepercayaan publik pada Dinas Kependudukan dan Pencatatan Sipil Kota Payakumbuh