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All Journal Jurnal IKA Jurnal Pendidikan Bahasa Inggris
Padmadewi, N.N.
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Education Languange, Linguistic, Communication & Media

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THE USE OF VERBAL AND NON-VERBAL COMMUNICATION BY FRONT OFFICE STAFF TO GUEST AT DOUBLE-SIX LUXURY HOTEL SEMINYAK Sudantari, N.M. Nenty; Padmadewi, N.N.; Dewi, K. Sintya
Jurnal Pendidikan Bahasa Inggris undiksha Vol 7, No 2 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jpbi.v7i2.20414

Abstract

Verbal and non-verbal communication is important for hotel staff to communicate with the guest, thus ensuring their satisfaction. This study aimed at (1) finding out the forms of verbal and non-verbal communication used by front office staff, (2) describing the function of verbal and non-verbal communication used by front office staff, and (3) analyzing the difficulties faced by front office staff in using verbal and non-verbal communication. The subject of this study were the front office staff in Double-Six Luxury Hotel Seminyak. The main instrument used in gathering the required data was the researcher and the data were obtained through observation, audio recording, and interview. Four steps were done in analyzing the data, namely: data collection, data reduction, data display, and conclusion drawing. The result of the study showed that, the verbal language mostly used by front office staff in Double-Six Luxury Hotel Seminyak in handling guest related to the guest needs and SOP provided by the hotel. There were also non-verbal language used in the form of showing interest and happiness. The reason that verbal language is used according to the study is to make the communication run well and avoid misunderstanding among staff and guests. The language barrier led the staff to use non-verbal language but they were aware that using non-verbal language could lead to some politeness issue. Key words: communication, front office staff, guest, non-verbal, verbal
Self-directed Learning in EFL During COVID-19 Pandemic: An Analysis of Teacher's Perception and Students' Learning Autonomy in SMA N 1 Blahbatuh Dewi, P.M.O.; Artini, L.P.; Padmadewi, N.N.
Jurnal IKA Vol 19, No 1 (2021): Maret
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ika.v19i1.32094

Abstract

Terdapat 3 tujuan dari penelitian ini. Penelitian ini bertujuan untuk mendeskripsikan persepsi guru tentang pembelajaran mandiri, aktivitas yang diberikan guru selama pembelajaran online, dan mengetahui komponen dan indikator mandiri yang diidentifikasi dalam aktivitas tersebut. Penelitian ini dikategorikan ke dalam metode campuran dengan menggunakan data kualitatif dan kuantitatif. Satu-satunya subjek dari data ini adalah seorang guru bahasa Inggris yang mengajar siswa kelas X di SMA N 1 Blahbatuh. Pengumpulan data dilakukan dengan menggunakan kuisioner, observasi, dan tabel klasifikasi. Ada tiga hasil utama dari penelitian ini. Pertama, guru memiliki persepsi positif tentang pembelajaran mandiri yang terlihat dari hasil angket. Kedua, kegiatan yang diberikan guru belum maksimal, karena beberapa tahapan pembelajaran belum memuat kegiatan. Terakhir, hanya ada empat komponen pembelajaran mandiri yang diidentifikasi dalam kegiatan yang diberikan oleh guru selama pembelajaran online. Ada kecenderungan guru salah menafsirkan pembelajaran mandiri.Kata kunci: Pembelajaran Mandiri; Persepsi; Pembelajaran Online.
Co-Authors Dewi, K. Sintya Dewi, P.M.O. L.P. Artini Sudantari, N.M. Nenty