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All Journal Jurnal IKA Jurnal Pendidikan Bahasa Inggris
Dewi, K. Sintya
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Education Languange, Linguistic, Communication & Media

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THE USE OF VERBAL AND NON-VERBAL COMMUNICATION BY FRONT OFFICE STAFF TO GUEST AT DOUBLE-SIX LUXURY HOTEL SEMINYAK Sudantari, N.M. Nenty; Padmadewi, N.N.; Dewi, K. Sintya
Jurnal Pendidikan Bahasa Inggris undiksha Vol 7, No 2 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jpbi.v7i2.20414

Abstract

Verbal and non-verbal communication is important for hotel staff to communicate with the guest, thus ensuring their satisfaction. This study aimed at (1) finding out the forms of verbal and non-verbal communication used by front office staff, (2) describing the function of verbal and non-verbal communication used by front office staff, and (3) analyzing the difficulties faced by front office staff in using verbal and non-verbal communication. The subject of this study were the front office staff in Double-Six Luxury Hotel Seminyak. The main instrument used in gathering the required data was the researcher and the data were obtained through observation, audio recording, and interview. Four steps were done in analyzing the data, namely: data collection, data reduction, data display, and conclusion drawing. The result of the study showed that, the verbal language mostly used by front office staff in Double-Six Luxury Hotel Seminyak in handling guest related to the guest needs and SOP provided by the hotel. There were also non-verbal language used in the form of showing interest and happiness. The reason that verbal language is used according to the study is to make the communication run well and avoid misunderstanding among staff and guests. The language barrier led the staff to use non-verbal language but they were aware that using non-verbal language could lead to some politeness issue. Key words: communication, front office staff, guest, non-verbal, verbal
ENGLISH PRIMARY SCHOOL TEACHERS’ PERCEPTIONS AND IMPLEMENTATION OF PEDAGOGICAL CONTENT KNOWLEDGE IN GIANYAR Dewi, L.P. Krissiana Permata; Utami, I G A Lokita Purnamika; Dewi, K. Sintya
Jurnal IKA Vol 18, No 2 (2020): September
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ika.v18i2.30081

Abstract

This study aimed at describing the primary school English teachers’ perceptions and implementation of pedagogical content knowledge (PCK) of teaching English for young learners (TEYL), as well as the consistency between the perceptions and implementation of PCK in TEYL, especially in Gianyar. This study involved 2 primary school English teachers from 2 different schools in Gianyar which were selected by using convenience sampling. The research design used was embedded mixed method which qualitative is dominantly used. In collecting the data, the instruments used were questionnaire, observation sheet, and interview guide. The results show that both of teachers have a positive perception toward the PCK of teaching English to young learners. However, from the observation data, it is found that both teachers have a very low frequency in implementing the three components of PCK. Moreover, it was revealed that there was lack of consistency between the teachers’ perceptions and the implementation of PCK. Since, there was lack of consistency between the teachers’ perceptions and their implementation of Pedagogical Content Knowledge (PCK) in teaching English for young learners in Gianyar, it is suggested for the teachers to enhance their knowledge about PCK of teaching English to young learners and also enhance their teaching skills by attending seminars or workshops related to teaching English to young learners
A NEED ANALYSIS IN ENGLISH MATERIAL FOR XI GRADE OF BEAUTY PROGRAM Padmawati, L. W.; Dewi, K. Sintya
Jurnal Pendidikan Bahasa Inggris undiksha Vol 9, No 1 (2021): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jpbi.v9i1.32031

Abstract

Needs analysis aims to identify what English students should learn. However, there are still many teachers who have not analyzed the material needs of students. The material used by the teacher is too general for students. Students do not get English for specific purposes for particular majors. This results when students find it challenging to communicate with guests in certain areas. This study aims to analyze the English material and analyze the suitability of the English language material based on the ESP principles. This study used the descriptive qualitative method. The study subjects were students of the class XI beauty program—the use of questionnaires and document checklists as data collection instruments. The study results indicate that students need unique English materials and special English skills in the tourism sector, especially in beauty spas. Furthermore, based on the document checklist, the English teaching materials in the beauty program are not by the ESP concept because the data shows that the teaching materials are too general and not close to the student's field. Therefore, students hope that the school can design an ESP program to improve competence in beauty spa activities.
Co-Authors Dewi, L.P. Krissiana Permata I.G.A. Lokita Purnamika Utami Padmadewi, N.N. Padmawati, L. W. Sudantari, N.M. Nenty