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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR)
Ma'ruf, M. Hasan
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Economics, Econometrics & Finance

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IMPLEMENTATION OF THE CONCEPT AND THEORY OF MANAGEMENT FUNCTIONS IN EFFORTS TO IMPROVE QUALITY Sumadi, Sumadi; Ma'ruf, M. Hasan
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 02 (2020): IJEBAR, VOL. 04 ISSUE 02, JUNE 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i02.1114

Abstract

Implementation of madrasa management contains two aspects of study, first the assessment in the conceptual setting of an approach in running a particular business in the education segment that seeks to maximize competitiveness through continuous improvement of products, people, processes, and organizational environments or institutions, and both studies cover the way they are delivered, which includes ten characteristics from i.e. customer focused (internal and external); obsessed with quality; use scientific approach; continuously improving quality; education and training; exercising controlled freedom; have unity of purpose; as well as involving and empowering educators and students. Both aspects must become a unified whole so that efforts to achieve goals can be obtained optimally. Keywords: Madrasa Management, Madrasa Quality, Management Function
MODEL PROFIT ECONOMIC ON FEMALE WORKERS IN INDONESIA Hakim, Lukmanul; Ma'ruf, M. Hasan; Pratama, Yan Aditiya; Herwanto, Riko; Suranti, Yuli
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 2 (2021): IJEBAR, VOL. 05 ISSUE 02, JUNE 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i2.2297

Abstract

The purpose of this study was to analyze the effect of service quality, professionalism of BKPSDM employees on the level of satisfaction of married female civil servants and female civil servants. The method of the study used associative using multiple linear regression data analysis techniques. This study used accidental sampling technique by using a sample of 100 respondents. The results of the study partially and simultaneously showed that the service quality and professionalism of BKPSDM employees affected the level of satisfaction of married female civil servants by 46.8%. Meanwhile, the service quality and professionalism of BKPSDM employees affected the satisfaction level of unmarried female civil servants by 56.7%. The conclusion of this study showed that the satisfaction level of married women civil servant tends to be lower than the satisfaction level of unmarried women civil servant. Married female civil servants tend to be less patient in the service process. Married women civil servants wanted employees to handle every complaint quickly and as soon as possible. Furthermore, unmarried female civil servants tend to behave in an orderly and obedient manner and more patient in doing management in the service process. They were happy with the disclosure of information obtained from BKPSDM employees so that they had high satisfaction. Keywords: Service quality, Professionalism, Job Satisfaction, Profit Econonomic
Co-Authors Herwanto, Riko SUMADI SUMADI Suranti, Yuli Yan Aditiya Pratama Yundari, Yundari