<![CDATA[AbstrakTren penggunaan sistem digital berbasis internet merupakan salah satu karakteristik kehadiran era revolusi industri ke empat. Adanya kesenjangan digital khususnya di Indonesia menjadi permasalahan tersendiri. Penelitian ini dimaksudkan untuk menggali sejauhmana pengalaman partisipan terhadap penggunaan sistem digital berbasis internet di lingkungan kerja dan pendidikan; dan mengetahui harapan individu bagi pengembangan penggunaan sistem digital berbasis internet di masa yang akan datang. Penelitian ini menggunakan pendekatan kualitatif dengan metode fenomenologi yang fokus pada esensi pemahaman tentang pengalaman individu. Teknik pengumpulan data dengan wawancara mendalam kepada 2 orang partisipan dan jajak pendapat pertanyaan setengah terbuka (open-ended quesionnaire) kepada 41 orang partisipan baik di lingkungan kerja maupun instansi pendidikan. Hasil penelitian menunjukkan bahwa terdapat pengalaman positif dan negatif dalam menggunakan sistem digital berbasis internet. Kondisi ini dipengaruhi oleh besarnya keinginan menggunakan sistem digital berbasis internet yang tidak diingiri dengan optimalisasi penerapan sistem teknikal dan kemampuan dalam literasi digital.  AbstractThe trend of the application of internet-based digital system is one of the characteristics of the emergence of the fourth industrial revolution era. The presence of digital gap especially in Indonesia has become a particular issue. This research is aimed to discover how far the experiences of participants regarding the utilization of internet-based digital system for in work and education environments; and to discover the hopes of individuals for future development of internet-based digital system. This research was using qualitative approach through phenomenological method which focused on the essence of understanding regarding individual experiences. Data were collected through depth interview towards 2 participants and open-ended questionnaire towards 41 participants either in work environment or educational institution. The research results have indicated that there are positive and negative experiences in the application of internet-based digital system. Positive experiences occur from high benefits which acquired from the application of internet-based digital system. While negative experiences occur from the high desire to use internet-based digital system which not adjusted to the optimization of technical system implementation, the policy digital system application and the capability in digital literacy. These condition become the hope of individuals for internet-based digital system in the future.]]>
