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All Journal International Journal of Social Science and Business Ekomaks : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi
Setiati, Fita
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Economics, Econometrics & Finance Social Sciences

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SERVIVE QUALITY ON EDUCATION INSTITUTION: SATISFACTION INDEX AND IPA (CASE STUDY ON ACCOUNTING DEPARTMENT OF STATE POLYTECHNIC OF MALANG) ., Sumiadji; Handoyo, Futuh; Setiati, Fita
International Journal of Social Science and Business Vol 3, No 4 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v3i4.22607

Abstract

The purpose of this study was to determine the level of student satisfaction towards the quality of service provided by the Accounting Department, State Polytechnic of Malang (Polinema), by comparing the actual service delivered by the institution to the one expected by the students. Respondents as samples were determined proportionally for each study program and class of as many as 100 students. The questionnaire was randomly given to respondents to obtain a response to service quality consisting of 5 (five) dimensions, namely tangible, reliability, responsiveness, assurance and empathy. Data analysis was descriptive analysis prosiding from descriping the data in term of the mean and frequency, and than measuring student satisfaction index and ending up with determining the service quality using importance-performance analysis (IPA). The results showed that  most respondents were DIV Management Accounting study program students, of whom the majority were female. The frequency of the students response for the quality of the received service fell into the catagory of very satisfying, which means that, in general, the quality of service received by students was very satisfying. There were found two dimensions in quadrant A where two forms of service quality must be improved immediately, four dimensions in quadrant B where six forms of service quality must be maintained, and all dimensions in quadrant D where eight forms of service quality in the short term may be ignored.
PERSEPSI MASYARAKAT DESA TENTANG LEMBAGA KEUANGAN SYARIAH setiati, Fita
JURNAL EKOMAKS : Jurnal Manajemen, Ekonomi Kreatif dan Bisnis Vol 9, No 2 (2020): JURNAL EKOMAKS
Publisher : Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/jeko.v9i2.61

Abstract

Abstract— The purpose of this study was to determine the perception of rural communities on the operations of Islamic financial institutions (IFI) in handling business financingfor the community in Sukopuro village, Jabung sub-district, Malang regency. This research use desciptive qualitative approach. The population used in this study were the Sukopuro villagers who were members of the Joint Business Group (JBG). Determination of the sample is done by purposive sampling with the criteria for the community that conducts business and utilizes funds from Islamic financial institutions in the area. The data collection techniques used are observation methods, interviews, documentation and focus discussion groups (FGD). Data analysis in the research in this study by recording data from the results of interviews, observation, documentation and FGD then organized to be sorted out to answer the problem formulation. This analysis is continued by finding and finding meaning related to the formulation of the problem. Keywords—: Perception of rural communities; Islamic Financial Institutions (LKS); Business Financing.
Co-Authors Futuh Handoyo Sumiadji -