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All Journal JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Journal of Industrial Engineering & Management Research (JIEMAR) International Journal of Economy, Education and Entrepreneurship (IJE3) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS Utsaha: Journal of Entrepreneurship Journal of Social Studies, Arts and Humanities (JSSAH) The Eastasouth Journal of Social Science and Humanities
yusnita, nancy
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship

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The role of Interpersonal Communication and Trust as antecedents of Organizational Citizenship Behavior (OCB) Yusnita, Nancy
Jurnal Maksipreneur Vol 13 No 2 (2024)
Publisher : Universitas Proklamasi 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30588/jmp.v13i2.1679

Abstract

Since Organizational Citizenship Behavior (OCB) has been found to be a factor that plays an important role in achieving organizational goals and employee work productivity, a lot of research has been conducted by scholars to show this. Social exchange theory shows that the level of employee contribution is determined, in part, by the degree of trust between organizational members. The aim of this research is to find factors that play an important role in the emergence of OCB among employees. This study involves OCB, trust, and interpersonal communication. This study was conducted on production employees at a manufacturing company engaged in the production of medical equipment, totalling 114 employees using a survey method and quantitative approach, using a questionnaire as the main instrument. In this research, it was found that interpersonal communication and trust are factors that significantly influence employee OCB. Strengthening interpersonal communication and trust will increase OCB. In this research, it was also found that trust plays a role in mediating interpersonal communication and OCB. To increase OCB, organizations should first strengthen trust among employees.
Co-Authors Agustine AS, Fitri Handayani Budiarkah, Budiarkah Hari Gursida Herlina, Erna Juliansyah, Iwan Junengsih, Junengsih Khaeruman Khaeruman, Khaeruman Moeins, Anoesyirwan Muharam, Hari Musa Hubeis Rosyadi, Imam Satria, Yudi Wahyu Setiawan , Temmy Slamet Sutrisno Sunaryo, Widodo Syaiful Anwar Temmy Setiawan, Temmy Towaf Totok Irawan, Towaf Totok Virlania, Yusi