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All Journal I-ECONOMICS: A Research Journal on Islamic Economics
Krisdayanti, Helisia
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Economics, Econometrics & Finance

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Journal : I-ECONOMICS: A Research Journal on Islamic Economics

 1 
ANALISIS VARIABEL MAKRO EKONOMI TERHADAP PEMBIAYAAN BERMASALAH PADA BPRS DI INDONESIA PERIODE 2014-2021 septiatin, Aziz; Riduwansyah, Riduwansyah; Krisdayanti, Helisia
I-Economics Vol 8 No 2 (2022): I-ECONOMICS: A Research Journal on Islamic Economics
Publisher : Islamic Economics Program, Faculty of Islamic Economics and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/ieconomics.v8i2.13424

Abstract

In making investments, financing from Islamic banking is still the mainstay of various parties. Not all financing disbursed to the public are categorized as healthy, but some of them are financing that has poor quality or problems such as non-current financing, financing whose debtors do not meet the promised requirements, and the financing does not comply with the installment schedule. This study aims to analyze the effect of the BI Rate, Exchange Rate and Inflation on the level of non-performing financing (NPF) at Islamic Rural Banks for the period 2014-2021 per month. The method used in this research is descriptive with a quantitative approach and uses multiple linear regression analysis and hypothesis testing using the t test and F test which previously tested the classical assumptions first. The results showed that the BI Rate, exchange rate and inflation variables simultaneously had no effect on the NPF level. While partially the BI rate and inflation variables have no effect on the NPF while the exchange rate variable has a significant effect on the NPF. Keyword : BI Rate, exchange rate, Inflation, NPF
KEPUASAN SEBAGAI VARIABEL MEDIASI KUALITAS PELAYANAN, KOMUNIKASI PEMASARAN DAN PENANGANAN KELUHAN TERHADAP LOYALITAS Sintia, Ina; Mismiwati, Mismiwati; Zahrani, Syamsiar; Krisdayanti, Helisia; Riduwansah, Riduwansah
I-Economics Vol 10 No 1 (2024): I-ECONOMICS: A Research Journal on Islamic Economics
Publisher : Islamic Economics Program, Faculty of Islamic Economics and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/ieconomics.v10i1.22165

Abstract

This research aims to determine the influence of service quality, marketing communications and complaint handling on customer loyalty with customer satisfaction as a mediating variable at Bank Sumsel Babel Syariah Palembang. The population of this research is all customers of Bank Sumsel Babel Syariah Palembang. The sampling technique uses the formula Hair et al. The survey used a questionnaire conducted on 110 customers. Data analysis using Smart PLS 4.0. The research results show that service quality, marketing communication and complaint handling have a positive and significant effect on customer satisfaction, service quality, marketing communication and complaint handling have a positive and significant effect on customer loyalty. Service quality does not have a positive and significant effect on loyalty with satisfaction as a mediating variable , meaning that customer satisfaction is unable to mediate the influence of service quality on customer loyalty. Marketing communication and complaint handling have a positive and significant effect on customer loyalty with customer satisfaction as a mediating variable, meaning that customer satisfaction is able to mediate marketing communication and complaint handling on customer loyalty at Bank Sumsel Babel Syariah Palembang  
Co-Authors MISMIWATI, MISMIWATI MISMIWATI Riduwansah, Riduwansah Riduwansyah, Riduwansyah Septiatin, Aziz Sintia, Ina Zahrani, Syamsiar