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All Journal Jurnal Intelektualita: Keislaman, Sosial, dan Sains I-ECONOMICS: A Research Journal on Islamic Economics Journal of Research in Social Science and Humanities
Riduwansah, Riduwansah
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Pengaruh Word of Mouth, Personal Selling dan Kepercayaan terhadap Keputusan Menjadi Nasabah dengan Kepuasan Nasabah Sebagai Variabel Intervening di BMT Mitra Khazanah Palembang Yoga, M Satria Tirta; Mismiwati, Mismiwati; Pertiwi, Citra; Riduwansah, Riduwansah
Intelektualita Vol 11 No 1 (2022): Jurnal Intelektualita: Keislaman, Sosial, dan Sains
Publisher : Wakil Rektor III Bidang Kemahasiswaan dan Kerjasama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/intelektualita.v11i1.10375

Abstract

Penelitian ini bertujuan untuk menguji pengaruh word of mouth, personal selling dan kepercayaan terhadap keputusan menjadi nasabah dengan kepuasan nasabah sebagai variabel intervening di BMT Mitra Khazanah Palembang. Penelitian ini merupakan penelitian kuantitatif dengan objek penelitian anggota atau nasabah BMT Mitra Khazanah Palembang. Jumlah sampel sebanyak 90 responden. Penarikan sampel menggunakan metode accidental sampling. Teknik pengumpulan data pada penelitian ini menggunakan metode kuisioner. Adapun teknik analisis data yang digunakan ialah uji asumsi klasik, uji analisis jalur dan pengolahan data menggunakan IBM SPSS Statistic Version 15. Hasil penelitian ini menunjukan bahwa secara parsial word of mouth berpengaruh positif dan signifikan terhadap kepuasan nasabah dengan tingkat sig.0,000. Personal selling berpengaruh positif dan signifikan terhadap kepuasan nasabah dengan tingkat sig. 0,000. Kepercayaan berpengaruh positif dan signifikan terhadap kepuasan nasabah dengan tingkat sig. 0,000. Word of mouth berpengaruh negatif terhadap keputusan menjadi nasabah dengan tingkat sig.0,943. Personal selling berpengaruh negatif terhadap keputusan menjadi nasabah dengan tingkat sig. 0,093. Kepercayaan berpengaruh positif dan signifikan dengan tingkat sig. 0,008. Kepuasan berpengaruh positif terhadap keputusan menjadi nasabah dengan tingkat sig. 0,000. Adapun kepuasan nasabah secara partial mediation mampu mempengaruhi sebagai variabel intervening antara word of mouth, personal selling dan kepercayaan terhadap keputusan menjadi nasabah.
Implementasi Undang-Undang Nomor 35 Tahun 2009 tentang Narkotika Perspektif Maqashid Al-Syariah Riduwansah, Riduwansah; Nilawati, Nilawati; Hamidah, Hamidah; Ramadhan, Bachori
Intelektualita Vol 11 No 2 (2022): Jurnal Intelektualita: Keislaman, Sosial, dan Sains
Publisher : Wakil Rektor III Bidang Kemahasiswaan dan Kerjasama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/intelektualita.v11i2.14760

Abstract

Penelitian ini bertujuan untuk menganalisis peran dan tinjauan hukum pidana Islam terhadap masyarakat dalam mencegah peredaran narkotika di kelurahan 14 Ulu Seberang Ulu II Kota Palembang. Metode penelitian yang digunakan adalah deskriptif kualitatif. Hasil penelitian menunjukkan bahwa peran masyarakat dalam mencegah dan memberantas narkotika dan prekursor narkotika belum berjalan optimal disebabkan adanya hambatan yaitu minimnya pengetahuan masyarakat dalam mencegah narkotika, kurang adanya sosialisasi kepada masyarakat dari pihak BNN dan aparat yang menangani narkotika. Kemudian implementasi Undang-Undang Nomor 35 Tahun 2009 tentang Peran Masyarakat dalam Mencegah Peredaran Narkotika Pasal 105 sudah sesuai dengan tujuan hukum pidana Islam yang ada dalam kajian maqashid al-syariyah.
KEPUASAN SEBAGAI VARIABEL MEDIASI KUALITAS PELAYANAN, KOMUNIKASI PEMASARAN DAN PENANGANAN KELUHAN TERHADAP LOYALITAS Sintia, Ina; Mismiwati, Mismiwati; Zahrani, Syamsiar; Krisdayanti, Helisia; Riduwansah, Riduwansah
I-Economics Vol 10 No 1 (2024): I-ECONOMICS: A Research Journal on Islamic Economics
Publisher : Islamic Economics Program, Faculty of Islamic Economics and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/ieconomics.v10i1.22165

Abstract

This research aims to determine the influence of service quality, marketing communications and complaint handling on customer loyalty with customer satisfaction as a mediating variable at Bank Sumsel Babel Syariah Palembang. The population of this research is all customers of Bank Sumsel Babel Syariah Palembang. The sampling technique uses the formula Hair et al. The survey used a questionnaire conducted on 110 customers. Data analysis using Smart PLS 4.0. The research results show that service quality, marketing communication and complaint handling have a positive and significant effect on customer satisfaction, service quality, marketing communication and complaint handling have a positive and significant effect on customer loyalty. Service quality does not have a positive and significant effect on loyalty with satisfaction as a mediating variable , meaning that customer satisfaction is unable to mediate the influence of service quality on customer loyalty. Marketing communication and complaint handling have a positive and significant effect on customer loyalty with customer satisfaction as a mediating variable, meaning that customer satisfaction is able to mediate marketing communication and complaint handling on customer loyalty at Bank Sumsel Babel Syariah Palembang  
Buying And Selling Transactions On Social Media Are Prohibited: Review Of The Law Of Buying And Selling Between Justice, Welfare And Human Rights Riduwansah, Riduwansah; Paturochman, Iwan Ridwan; Zulqarnain, Zulqarnain; Muktar, Muktar; Fathmi, Indriya
Journal of Research in Social Science and Humanities Vol 4, No 1 (2024)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v4i1.86

Abstract

Technology has greatly influenced commercial activity, particularly in the area of electronic commerce, where products or services can be promoted, marketed, sold and purchased electronically. While this has brought many benefits, it has also raised concerns regarding violating Consumer Rights. Law No. 8 Year 1999 aims to ensure legal certainty in e-commerce transactions. This article discusses the regulation of the legal protection of consumers in e-commerce transactions and the problems that it is facing. The research method is based on a normative legal approach. Written law and literature are examined and related to real events. The analysis conducted is descriptive, collecting data and relating it to real events. It is concluded that consumer protection regulations have not been effective in preventing fraud committed by economic actors in electronic transactions. In order to prevent crimes committed by economic actors and to provide a legal umbrella for consumers, the existence of a consumer protection law is expected.
Co-Authors Fathmi, Indriya Hamidah . Krisdayanti, Helisia MISMIWATI, MISMIWATI MISMIWATI Muktar, Muktar Nilawati Nilawati Paturochman, Iwan Ridwan Pertiwi, Citra Ramadhan, Bachori Sintia, Ina Yoga, M Satria Tirta Zahrani, Syamsiar Zulqarnain Zulqarnain, Zulqarnain