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All Journal CESS (Journal of Computer Engineering, System and Science) SemanTIK : Teknik Informasi Electro Luceat CogITo Smart Journal Matrik : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Jurnal Tekinkom (Teknik Informasi dan Komputer) Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Klabat Accounting Review
Erienika Meiling Lompoliu
Fakultas Ekonomi Dan Bisnis, Universitas Klabat
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Nursing Physics Public Health

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Journal : Electro Luceat

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Penerapan COBIT 5.0 Domain Deliver, Service And Support (DSS) Untuk Audit Sistem Informasi NOSS-A (Studi Kasus : Telkom Witel Manado) Joe Yuan Mambu; Mirielle Patricia Huwae; Erienika M Lompoliu
Electro Luceat Vol 7 No 1 (2021): Electro Luceat (JEC) - July 2021
Publisher : LPPM Poltek ST Paul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32531/jelekn.v7i1.358

Abstract

Information systems have become one of the fundamental requirements for organizations or companies. With an information system, business processes can run more effectively. Next Generation Operation Support System Assurance (NOSS-A) is an information system used by PT. Telekomunikasi Indonesia Tbk, to monitor and record internet disruption complaints of Indihome service. The NOSS-A Information System manages a lot of data related to customer and staff data. For this reason, in this study, the research was carried out to audit the NOSS-A information system to see whether there is a need for an improvement in the information system, based on audit results that can show the impact of the effectiveness and capability level achieved. The audit standard used in this study is COBIT 5.0 with the domain Deliver, Service and Support. The results obtained from this study are the NOSS-A Information System is at level 4 which means the activities on the DSS domain has been done and monitored regularly. The NOSS-A Information System needs to have a regular evaluation with target improvement to increase its level in the future.
Co-Authors Axcelino Langi Cherry Lumingkewas Erlina Sumanto Gabriell Rihart Mandoya George Morris William Tangka Gideon Fernando Tengker Green Arther Sandag Green Ferry Mandias, Green Ferry Gusti Bagus Reynaldo Francolla Francolla Ika Prayanthi Jannice Salindeho Jenifer Sambul Joe Yuan Mambu Laureenanda Mea Maestro Phytagoras Marchel Thimoty Tombeng Michelle Cantika Pontoan Michelle Debora Walangitan Michelle Walangitan Mirielle Patricia Huwae Ricky Devito Langkedeng Rolly Junius Lontaan Sihotang, Jay Idoan Sintya Hamise Valentshea Doringin Virjin Fanesa