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All Journal International Journal of Public Health Science (IJPHS) Jurnal Ilmu Kesehatan Masyarakat Journal of Midwifery and Nursing JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Journal of Telenursing (JOTING) Indonesian Journal of Global Health research Bioscientist : Jurnal Ilmiah Biologi Jurnal Keperawatan Malahayati International Journal of Nursing and Health Science
Menap, Menap
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Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Jurnal Ilmu Kesehatan Masyarakat

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ANALYSIS OF FACTORS CAUSED BY PATIENT COMPLAINTS AT PUYUNG HEALTH CENTER Fitriana, Huniza; Menap, Menap; Khaliq, Abdul
Jurnal Ilmu Kesehatan Masyarakat Vol 20 No 2 (2024)
Publisher : Fakultas Kesehatan Masyarakat, Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ikesma.v20i2.45537

Abstract

One of the issues that health facilities, including community health centers, had to address was patient complaints. Therefore, the aim of this research was to analyze the factors that caused patients to complain at the Puyung Health Center. To identify these causal factors, several hypothetical variables were used, such as patient perceptions, facilities and infrastructure, service procedures, officer competency, and officer discipline. The research design employed was analytical-observational, using a cross-sectional approach. The sample in the study consisted of 94 patients. The instrument in this research was a questionnaire for each variable. The data were then analyzed using bivariate analysis (crosstab) to determine the relationship between the independent and dependent variables and a multivariate logistic regression test to identify the independent variables that caused patient complaints. The results of the research revealed that there was an individually significant relationship between patient complaints and patient perceptions, facilities and infrastructure, service procedures, officer competence, and officer discipline. In addition, information was obtained that service procedures were the dominant factor that significantly caused patient complaints at the Puyung Community Health Center.
Co-Authors Abdul Khaliq Agus Supinganto Budiman Budiman Fitria Hidayati, Fitria Fitriana, Huniza Hartati, Budi Haryandi, Halid Karjono, Karjono Kusmayadi AS, Iwan Lalu Abdul Khalik Maryam, Baiq Parindra, I Ketut Rasyid, Muh. Emilia Sa’di Saimi, Saimi Sastrawan, Sastrawan Sismulyanto Srigede, Lalu Wirawan Sulaiman, Lalu Swandayana, Putu Gede Wawan