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Rancang Bangun Aplikasi untuk Analisis Tingkat Kepuasan Mahasiswa Terhadap Pelayanan Akademis AMIK Imelda Medan dengan Menggunakan Algoritma Servqual Mamed Rofendi Manalu; Rimmar Siringoringo
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 5 No. 2 : Tahun 2020
Publisher : LPPM UNIKA Santo Thomas

AMIK IMELDA is one of the campuses that foster students at the diploma three or academic level with several majors and consistently serves students both in terms of teaching and administrative services, to ensure that the service process is well delivered to every important component in the institution in providing the best for students because students are part of the campus that cannot be separated from the activities in the AMIK IMELDA environment, but until now there has been no analysis process to ensure the level of service in the AMIK IMELDA environment. In measuring the level of academic service at Amik Imelda using the SERVQUAL approach where the process is used to measure the service quality of the attributes of each dimension, so that a gap value will be obtained which is the difference between consumer perceptions, in this case, students towards the services that have been received. with the hope of being accepted. The measurement of this method is by measuring the service quality of the attributes of each dimension, so that the value of the gap will be obtained which is the difference between consumer perceptions of the service received and consumer expectations of the service to be received. The purpose of this study is to analyze the level of satisfaction with academic services by all academic communities in the AMIK IMELDA Medan environment with several assessment factors for services that refer to reliability, namely the ability to implement in a timely and reliable manner, responsive to the readiness of all environmental elements in providing service quickly and responsively, Assurance, namely the ability of staff to know the right service, quality of hospitality, attention and courtesy in providing services, skills in providing information, Emphaty, namely individual attention given to students by the Institution and the last is Tangible, covering appearance of physical facilities, such as the front office building, parking available, cleanliness, tidiness and comfort of the room, complete communication equipment and appearance. This type of research is product development by following the process of data collection, problem analysis, application of the chosen method and continued with application design up to the testing stage. This research is a research of SKIM PDP (Beginner Lecturer Research) which is included in the basic research category with TKT 1-3 sizes, the target outcome in the study is the main target of publication in accredited national journals with additional isBN books and registered with Haki

Learning Support System With Computer Assisted Instruction Method Mamed Rofendi Rofendi; Amran Manalu
Jurnal Info Sains : Informatika dan Sains Vol. 10 No. 1 (2020): March, Informatics and Science
Publisher : SEAN Institute

Physics is a branch of science or natural science that has an important role in advancing human thinking and thinking. Physics is the science of nature, which studies the basic elements that make up the universe, the forces acting in it, and their consequences covering a wide range from the subatomic particles that make up all matter to the behavior of the universe as a single cosmos. Science or Natural Sciences (IPA) is concerned with finding out about nature systematically, so that Science is not only the mastery of a collection of knowledge in the form of facts, concepts, or principles but also as a process of discovery. Through the high school level physical science learning application using the Computer Assisted Instruction (CAI) method, it is hoped that it can increase the user knowledge in understanding straight motion kinematics material

Rancang Bangun Aplikasi untuk Analisis Tingkat Kepuasan Mahasiswa Terhadap Pelayanan Akademis AMIK Imelda Medan dengan Menggunakan Algoritma Servqual Mamed Rofendi Manalu; Rimmar Siringoringo
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 5 No. 2 : Tahun 2020
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17605/jtiust.v5i2.999

AMIK IMELDA is one of the campuses that foster students at the diploma three or academic level with several majors and consistently serves students both in terms of teaching and administrative services, to ensure that the service process is well delivered to every important component in the institution in providing the best for students because students are part of the campus that cannot be separated from the activities in the AMIK IMELDA environment, but until now there has been no analysis process to ensure the level of service in the AMIK IMELDA environment. In measuring the level of academic service at Amik Imelda using the SERVQUAL approach where the process is used to measure the service quality of the attributes of each dimension, so that a gap value will be obtained which is the difference between consumer perceptions, in this case, students towards the services that have been received. with the hope of being accepted. The measurement of this method is by measuring the service quality of the attributes of each dimension, so that the value of the gap will be obtained which is the difference between consumer perceptions of the service received and consumer expectations of the service to be received. The purpose of this study is to analyze the level of satisfaction with academic services by all academic communities in the AMIK IMELDA Medan environment with several assessment factors for services that refer to reliability, namely the ability to implement in a timely and reliable manner, responsive to the readiness of all environmental elements in providing service quickly and responsively, Assurance, namely the ability of staff to know the right service, quality of hospitality, attention and courtesy in providing services, skills in providing information, Emphaty, namely individual attention given to students by the Institution and the last is Tangible, covering appearance of physical facilities, such as the front office building, parking available, cleanliness, tidiness and comfort of the room, complete communication equipment and appearance. This type of research is product development by following the process of data collection, problem analysis, application of the chosen method and continued with application design up to the testing stage. This research is a research of SKIM PDP (Beginner Lecturer Research) which is included in the basic research category with TKT 1-3 sizes, the target outcome in the study is the main target of publication in accredited national journals with additional isBN books and registered with Haki

DECISION SUPPORT SYSTEM FOR SELECTION OF ACHIEVEMENT TEACHERS TO GIVE AWARDS AT SMAS IMELDA MEDAN USING THE SAW METHOD Denni M. Rajagukguk; Mamed Rofendi Manalu; Monang Juanda Tua Sihombing; Muhammad Iqbal Panjaitan
INFOKUM Vol. 10 No. 5 (2022): December, Computer and Communication
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/infokum.v10i5.1156

In general, the implementation of the selection of outstanding teachers has been running smoothly in accordance with predetermined criteria. However, it is felt that the implementation is still not optimal so that improvements need to be made, especially in the assessment aspect. In evaluating the selection of outstanding teachers at SMAS Imelda Medan, there are several assessment criteria namely Obedience, discipline, responsibility, cooperation, assessment of the learning process, teacher activity in schools and honesty. In order for the implementation of the teacher selection to work, this is what makes the need for a decision support system that is able to provide consistency of assessment with the application of normalization and provide convenience in the results of the value to be determined from each test. The decision support system used in this study is to use the Simple Additive Weighting (SAW) method. This method strongly supports the assessment of criteria and weighting of values. The criteria used are based on the results of data analysis and the results of the assessment of each test. This system is also useful for schools in determining and calculating scores in determining teachers who deserve to get awards in the selection of outstanding teachers. The purpose of this research is to develop a system decision support that can facilitate the process selection of outstanding teachers and applying the SAW method in a decision support system to facilitate in determine the ranking of outstanding teachers.

Implementation of the Decision Support System for the Appointment of Permanent Employees at CV. Armas Suan Sejahatera Using the Analytical Hierarchy Process (AHP) Method Muhammad Iqbal Panjaitan; Denni M. Rajagukguk; Mamed Rofendi Manalu
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 02 (2023): Jurnal Info Sains : Informatika dan Sains , Edition September 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

The development of information technology today requires fast and accurate information in its implementation. Appointment of employees who perform well with the support of a decision support system is one implementation of the development of information technology. Research that uses the AHP method in this decision support system produces an appointment decision support system application that can be used in companies. The criteria used in this employee hiring decision support system are: Quality of employee work. The results of this study are to produce a ranking order of the selected good performing employee candidates, and the output of the application can assist decision makers in selecting alternative employee appointments. The application in this study is implemented using the VB programming language. NET 2008 and the database uses MySQL. The Analytical Hierarchy Process (AHP) method is a method used in designing decision support systems. The concept used by the AHP method is to change the value of a qualitative Decision Support System into a quantitative value. So that the decisions taken can be more objective. By using the Analytical Hierarchy Process, it is hoped that the process of hiring employees will be more effective and efficient so that company leaders quickly get the value of employees who will be appointed as permanent employees to get the expected results.

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