Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Sandy Putra, Muh.
Unknown Affiliation
Economics, Econometrics & Finance Public Health Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Pharmaceutical Service Quality on Patient Satisfaction at UPtd Puskesmas Kamonji Palu Using the Servqual Method (Service Quality) Sandy Putra, Muh.; Afni, Nur; Rosnawati, Rosnawati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 2, No 3 (2020): July
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v2i3.1265

Abstract

Pharmacy is a pharmacy service facility where pharmacists practice pharmacy. To improve pharmaceutical services in pharmacies, it is necessary to evaluate by assessing patient satisfaction. This study is an attempt to determine the effect of the quality of pharmacy services at the Kamonji Palu Health Center on patient satisfaction and to measure the performance of pharmaceutical services to improve public health services. This type of research is quantitative with a cross-sectional approach, and the sampling method is an accidental sampling. The analytical tool used is a simple linear regression analysis test and Cartesian diagram analysis with a total sample of 96 people. The results of regression research show that the variables have a positive effect but has no significant impact on patient satisfaction, namely the Tangible variable with a significance value of 0.119> 0.05, Reliability with a significance value of 0.494> 0.05, Responsiveness with a significance value of 0.113> 0.05, Assurance with a significance value of 0.918> 0.05, Empathy with a significance value of 0.222> 0.05, at this moment the quality of pharmacy services at the Kamonji Palu Health Center get positive results but have no significant effect on patient satisfaction. In contrast, the results of the Cartesian diagram analysis are nine items included in the quadrant. I, four things belong to quadrant II, six items belong to quadrant III, and six items belong to quadrant IV. The conclusion is that pharmaceutical services at the Kamonji Community Health Center are good but not significantly influencing patient satisfaction with suggestions to improve further and pay attention to patient comfort.
Co-Authors Nur Afni Rosnawati Rosnawati, Rosnawati