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Renny
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Computer Science & IT Economics, Econometrics & Finance Engineering

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Analisis Pengaruh Tingkat Suku Bunga, Kualitas Pelayanan Inti dan Kualitas Pelayanan Periferal Terhadap Keputusan Penggunaan Fasilitas Pinjaman Bank BRI Oleh Karyawan PDAM Cabang Bekasi Jessa Satia Anbiya; Renny
Ekspansi: Jurnal Ekonomi, Keuangan, Perbankan, dan Akuntansi Vol 12 No 2 (2020): Jurnal Ekspansi November 2020
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ekspansi.v12i2.2085

Abstract

Penelitian ini merupakan studi yang melakukan analisis untuk mengetahui pengaruh tingkat suku bunga, kualitas pelayanan inti dan kualitas pelayanan periferal terhadap keputusan penggunaan fasilitas Pinjaman Bank BRI oleh Karyawan PDAM Cabang Bekasi. Populasi dalam penelitian ini adalah karyawan Perusahaan Daerah Air Minum yang bekerjasama dengan Bank BRI Cabang Bekasi, Besarnya sampel yang dapat mewakili populasi untuk diteliti adalah sebanyak 222 responden. Metode analisis yang digunakan adalah regresi berganda. Data yang digunakan merupakan data primer dengan instrumen penelitian berupa kuisioner. Berdasarkan hasil penelitian yang telah dilakukan, dapat diketahui secara parsial seluruh variabel bebas yang ada yaitu variabel tingkat suku bunga, kualitas pelayanan inti dan kualitas pelayanan periferal mempengaruhi variabel bebas yang ada yaitu variabel tingkat suku bunga, kualitas pelayanan inti dan kualitas pelayanan periferal mempengaruhi secara positif dan signifikan terhadap keputusan penggunaan fasilitas pinjaman Bank BRI, hasil penelitian juga membuktikan bahwa variabel bebas dalam penelitian ini merupakan penjelas nyata variabel terikatnya.
Analisis Kepuasan Pengguna Pada Learning Management System Classes Menggunakan Metode End User Computing Satisfaction Dwi Yana Wijaya; Ahyar Muawwal; Renny
KHARISMA Tech Vol 16 No 2 (2021): Jurnal KHARISMA Tech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.61 KB) | DOI: 10.55645/kharismatech.v16i2.133

Abstract

Classes is an Learning Management System service to assist teachers in delivering material and supervising student learning. The study was conducted to determine the quality of service by analyzing user satisfaction in using the website class. In this study, the method used is the End User Computing Satisfaction (EUCS) method to analyze user satisfaction by comparing reality and expectations. The EUCS method measures user satisfaction based on five variables, namely content, accuracy, format, timeliness and ease of use. The sampling is done by non-probability sampling technique The selection is done randomly. Based on the results of this study based on the results of the R test, it is known that the determination of 0.944 means that X which consists of content, accuracy, format, ease of use and timelines simultaneously gives an effect on Y of 0.880 or 88.0%. This means that from 55 respondents, 48 ​​respondents were satisfied with the website class. Based on the T test there are 2 variables that have no effect on Y, namely content and format and there are 3 X variables that affect Y. In the content and format variables respondents are not satisfied while on accuracy, timeliness and ease of use they are satisfied with these 3 variables.
ANALISIS KUALITAS LAYANAN PADA WEBSITE INVITEES TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE SERVQUAL Evelyn Winny Thody; Sudirman; Renny
KHARISMA Tech Vol 17 No 2 (2022): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v17i2.275

Abstract

This study aims to determine the level of each dimension of service quality measurement on the Invitees website on user satisfaction. The method used in this study is the SERVQUAL method which is used to measure the level of service quality by looking for the value of the gap between expectations and perceptions of service users. The SERVQUAL method has five measurement dimensions, Tangibles, Reliability, Responsiveness, Assurance, and Empathy, but this study uses modified dimensions, namely Usability, Information Quality, Service Reliabilty, Assurance, and Empathy. The results obtained from the measurement of the five dimensions are that Usability dimension has a gap of -0.34, the Information Quality dimension has a gap of -0.19, the Service Reliability dimension has a gap of -0.19, the Assurance dimension has a gap of -0.64, and the Empathy dimension has a gap of - 0.59. Because the measurement results of all dimensions are in the negative value range, it is concluded that the service quality of the Invitees website is still not in accordance with user satisfaction.
Co-Authors Ahyar Muawwal Dwi Yana Wijaya Evelyn Winny Thody Jessa Satia Anbiya Sudirman