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Linda, Tina
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Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

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ANTECEDENTS EMPLOYEE PERFORMANCE: A PERSPECTIVE REINFORCEMENT THEORY Susanto, Susanto; Lim, Benny; Linda, Tina; Tarigan, Sri Aprianti; Wijaya, Elyzabeth
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (525.538 KB) | DOI: 10.7777/jiemar.v2i4.156

Abstract

The power of praise in the workplace can move employees from apathy or resentment to happiness and productivity. Reinforcement such as positive reinforcement makes people feel appreciated and encouraged, which can be motivating and rewarding. In this research, the writer researches IEC Malaka Medan that locates at Jalan Malaka no 29/59 Medan. IEC (International Education Centre) was the well-known image in English Education Centre. In conducting the research, the writer uses a questionnaire containing ten questions, with each question having five answers to be chosen, distributed to 30 respondents. The questions are designed by using interval data which uses a Likert Scale rating. For analyzing the collected data, the writer will use statistical formulas, which are correlation formulas for test whether it is valid. Cronbach's Alpha for testing reliability, Pearson's product moment for correlation test, normality test to identify whether the data is normal, determination formula and linear regression for identifying relationship between variables and z-test for hypothesis test. In analyzing data, the writer used some methods such as the validity test, the reliability test, the statistical data, the normality test, the correlation test, the determination test, the linear regression test, and the hypothesis test. The percentage of reinforcement towards employees' performance is 49.7% and the remaining 50.3% is impacted by other factors. The coefficient correlation between variable x and variable y resulted in 0.705, which means that there is a relationship between reinforcement and employees' performance at IEC Malaka Medan. Keywords: Reinforcement, Employees Performance
FOOD AND BEVERAGE DEPARTMENT CUSTOMER SATISFACTION Linda, Tina; Herawati, Anis; Kanwo, Kanwo; Santoso , Widodo Heru
Journal of Industrial Engineering & Management Research Vol. 1 No. 4 (2020): December 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.476 KB) | DOI: 10.7777/jiemar.v1i4.191

Abstract

Hospitality is the largest and fastest growing industry in the world. The hospitality industry offers the best service and the best foods which provide in the restaurant. Many ways are done to increase the quality of service and food in the restaurant industry to get customer satisfaction. Food and beverage department has important responsibility to maintain the quality of the food and beverage sercice and product as well. Consumer behavior is the decision making process by customers in selecting, buying, using and taking an advantage of product service or either experience in order to satisfy the needs and desire for customers. In this research the writer will discuss about customer behavior in opal coffee medan that aims to know more about customer’s characteristic and how to deal with them in order to give customer satisfaction. Based on the research the writer will discuss about the regular guest who visited Opal coffee and get the interview about how the customer perception about staff’s services and the solution that might be used as an input to the company.. Method for this research is qualitative. Sampling technique using the snowball technique. The result is expected to able to give a boost for the company to resolve the problem and improve the quality service that aims to get customer satisfaction. Keywords – service quality, customer behavior, customer satisfaction, food and beverage
Co-Authors Herawati, Anis Kanwo, Kanwo Lim, Benny Santoso , Widodo Heru Susanto Susanto Tarigan, Sri Aprianti Wijaya, Elyzabeth