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All Journal BBM (Buletin Bisnis dan Manajemen) Jurnal Psikologi Islam
Jupitawati, Ratna
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Humanities Economics, Econometrics & Finance Education

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Hubungan Iklim Pelayanan dengan Kualitas Pelayanan pada Perawat Unit Rawat Jalan RS Pemerintah X Jupitawati, Ratna; Sulastiana, Marina; Yanuarti, Nurul
Al-Qalb : Jurnal Psikologi Islam Vol 12, No 2 (2021)
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/alqalb.v12i2.2887

Abstract

The purpose of this study was to determine the relationship between service climate and service quality for nurses in the Outpatient Unit of Government Hospital "X". The method used is a quantitative method. The population in this study were 110 nurses in the Outpatient Unit of the Government Hospital "X", so the number of samples taken was 42 nurses who were carried out by random sampling technique. Analysis of the data used is descriptive analysis and correlational analysis using Pearson correlation. The results showed that there was a strong and significant positive relationship between service climate and service quality, meaning that the better the nurse's perception of the service, the better the service quality shown to patient nurses. This can be seen from the nurse's perception of the service climate that tends to be favorable and the assessment of the quality of their service which tends to be good.
ANALISIS BUDAYA ORGANISASI PADA INSTITUSI PEMERINTAHAN X MENGGUNAKAN OCAI (ORGANIZATIONAL CULTURE ASSESSMENT INSTRUMENT) Jupitawati, Ratna; Kadiyono, Anissa Lestari
BBM (Buletin Bisnis & Manajemen) Vol 7, No 2: Agustus 2021
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v7i2.411

Abstract

This study aims to analyze organizational culture at government institution X using OCAI(Organizational Culture Assessment Instrument). The research population is all employees ofGovernment Institution X consisting of groups of rank IV, III and II. Based on the results obtained,the appreciation of the employees who devote themselves to Government Institution X theyappreciate the organization of Government Institution X as an organization with a Hierarchy type.This reflects the existence of a control system management to ensure that procedures,measurement, and monitoring systems are in place to keep processes and performance undercontrol. Focus on coordination, fostering coordination within the organization as well as withexternal work units to obtain accurate cross-border information to carry out its activities. Similarly,expectations for changes in organizational culture in the future, they do not expect changes inorganizational culture, this is felt in the three groups of ranks.Keywords: organizational culture, goverment institution, ocai.
Co-Authors Anissa Lestari Kadiyono Marina Sulastiana Nurul Yanuarti